Putting Patients First Flyer
“The workshop encouraged me to
stop being in such a rush, to try to be more helpful and pleasant to
patients, not just hurry around leaving a trail of people who don’t
understand what’s going on behind me. It’s not all about ME!”
Peggy Lea McMillan, Patient Trust Clerk
“PPF challenges you to think about
whether the service you provide is really patient focused. It also
challenges your belief that something is patient-focused when really it
may be simply just staff-focused. It will benefit not only our patients
but their families and the community as a whole. Thank you.”
Allison McGregor – Nursing Director
What People Say...
about our programs
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Putting Patients First -- What this program is
Putting patients first is
increasingly coming into the spotlight as an integral part of health
practice worldwide. In Queensland, the new 'Blueprint for Better
Healthcare' has "putting patients at the centre of all we do” as
the first of its six key values.
The reaction of many healthcare
professionals to pleas to be more caring and compassionate is dismay or
disbelief. In our minds, this is what we already do day-in and day-out!
We all say we put patients first.
But do we? In our busy jobs, when we feel stressed, pressured or plain
overloaded, we think of our priorities, pressures or the procedures
we need to carry out, and we put these before our patients. We forget to
connect. We convince ourselves we haven’t got time to say that little bit
extra or do those small acts of kindness that really make a difference and
patients remember. This is natural – but it’s not patient- first-focused.
With those daily heavy-duty demands, it’s
easy to forget patients aren’t just bundles of symptoms to routinely
treat. We don’t consider enough how we come across to patients. We’re not
always mindful enough of what we say, how we say it and the impact it has.
And for many, it was never in our training.
patient-first mentality amounts to more than just doing the procedures
we’re required to do with consideration, courtesy and respect. That’s
proficiency. It’s a basic part of our job – the minimum expected.
easy in the busy-ness of health-care to forget that patients are
people who need human understanding, empathy and compassion – and
treat them instead with clinical detachment – as bundles of symptoms
or captives in a system that puts its own needs over those of patients
When we see
people as cases, relate to their condition and not them, or worse,
just see demands, difficulties or emotional dilemmas we don’t want to
deal with – we de-personalise them. Putting Patients
First calls on us to cultivate very important qualities in health-care
we call The 3-C’s: Caring, Connecting and Compassion. This
clinic explores tools, practices and formulas to help do just that.
Lets Care for
At our inaugural
Let's Care for Healthcare Forum,
Bill Cropper will be talking on the role compassion plays in
patient-care and stress relief for carers
– one of
the 3 C's of our Putting Patients First program.
If you're interested in on-site
personal development programs or patient-first awareness-raising
sessions as part of professional development or patient-centred
initiatives, contact Bill on 07-4068 7591 to find out how our
Putting Patients First programs can help...
What the Putting Patients First clinic covers...
We all have different ideas about what
patient-centred care is and how to do it. Putting Patients First
aims to get people on the same page – to know what it means, what it
looks like and most of all, how to act it.
This targeted 1-day clinic centres
5 Principles for Putting Patients First
and a collection of emotional awareness and conversation tools that
can help cultivate caring, connecting and compassion. It is
not about clinical or procedural aspects of patient-centred care
that are well documented in most healthcare protocols. It picks up on
key relational topics of patient-centred care to help you:
Understand and practise ways to apply the 5 essential Principles
for Putting Patients First
more mindful of the impact your own behaviours have on our
patient experience of care
Identify what gets in the way of putting patients first &
reflect on how you come across to patients
Manage moods and connect positively with patients
formulas to enhance the
3-C’s of putting patients first
– caring, connecting, compassion
Develop your own action plan for putting patients first
Who can come along to a
Putting Patients First clinic?
Whether you’re clinical, admin or
operational, anyone in health-care from any level or stream can benefit
from attending this program. Leaders and staff – nursing,
clinicians, physicians, oral health, allied health, mental health,
educators, registrars... private health-care clinics, home support
workers, aged care workers... This clinic will be of benefit if
you regularly work in a patient-care environment and want to:
clear on what patient-first focus really means and what things
you can do to improve your patient-first practice
some new tools you can apply to enhance the quality and
professionalism of patient interactions in your unit
Increase mindfulness and personal mastery through adopting more
the program Brochure here
for more information, course
outline and a manual registration form.
See our current Schedule of
dates and locations of upcoming clinics near you.
Let us know if you want to have a Patients First
clinic presented in your District, region or town
Get in touch to arrange In-House
program/s to be delivered in your Hospital or Health Service or other
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