“When it comes to understanding our own emotions, where most of us are is lost” Stone, Patton & Heen, Difficult Conversations p. 91

“A leader, by most accepted understandings, has a healthy ego, is a model of confidence and stands as a paragon of strength. Showing weakness or emotion is considered a mistake. In fact, however, exhibiting honest vulnerability is the key to making connections with other people – the initial opening that allows a Powerful Conversation to take place… Powerful Conversations require us to be open and honest about our feelings, including our needs and weaknesses – our vulnerabilities – and gives the leader the licence to lead.” Phil Harkins, Powerful Conversations: How High Impact Leaders Communicate p. 24

Testimonial for Dealing with Difficult Discussions

You might also be interested to know about...

The Emotionally Intelligent Leader


The Emotionally Intelligent Leader -- What this Program is About...

Emotional Intelligence isn’t just a fringe activity anymore - it’s virtually become a brand-name for brilliant leadership.  More leaders now connect successful outcomes with their ability to tune into themselves and be more mindful of the impact their feelings have on the culture, performance and emotions of the people they lead.

Emotions percolate through every aspect of our lives. They affect how we think, who we are and how we live. They exert a powerful pull on how we behave and how we cope with change and stress. They dictate how well we manage our relationships and they ultimately determine how productive, happy, satisfied and effective we are. A manager’s leadership style and relationship management approach has a big impact on workplace climate, staff morale and ultimately team performance.

Adapted from our 2-day program, this 1-day fast-track seminar paces you through selected tools and practices to cultivate connectivity and more constructive team relationships. It overviews the 7 Practices of Emotionally Intelligent Leaders and some selected tools you can use to energise your leadership and make EI work for you! The clinic aims to help you:


See the role emotions play in leadership and how to use them more effectively


Understand the workplace cost of toxic emotions and learn some strategies for dealing with disruptive emotions and hostility


Take stock of your EI skills and the impact emotions have on you as a leader


Deal better with your own and others’ emotions


Explore selected EI tools and practices to tune in and connect better with others


Identify what you can to do to be more of an EI leader

For more information and a course outline, download the program Brochure here  PDF 

*Note: For a more in-depth and practise-intensive coverage of this subject, our 2-day program Personal Mastery: Leading with Emotional Intelligence is recommended - More information and course Brochure here.

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2009 Schedule of Public Programs


Click on the date to Register


Click on the town name for a full list of programs currently being offered in the region.


Course numbers are limited to optimise outcomes for participants - early registration recommended.


Fee discounts offered for early registration, group registrations, NFP and schools.  Refer Registration page, program Brochure or contact us for current offers in your region.



Dates Venue
Sunshine Coast

Aug 20

Caloundra or Mooloolaba

Aug 25

South's Leagues Club, Mackay

Fraser Coast

May 26

Aug 21

Hervey Bay,  Bundaberg or Gympie


Aug 31

Shoredrive Motel, The Strand

May 19


Please Note:



Dates are valid at the time of publication but subject to change.  We'll do our best to keep this page up-to-date, but suggest you contact us to confirm dates prior to registration.



Venues listed are a guide only and subject to change - to be confirmed on registration.



Timing, unless otherwise advised, is 8.30 am to 4.45pm each day. Catering provided.



Fees due on registration - Tax Invoice provided and payment to be completed within 14 days if invoice and no less than 10 days prior to the event. Fees are transferable but non-refundable - conditions apply.  Please check our full terms and conditions prior to registration.

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