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Registration Terms
Short Course Registration

 

[Effective 1/01/2017]

A note about our Terms and Conditions

 for public events...

   In Summary...  (more detailed version follows)

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Fees are due on registration, payable within 14 days of Invoice and at least 10 days prior to the event

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Discounts are offered conditional on advance payment as specified – otherwise the full fee must be paid

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To be eligible for a discount, participants must subscribe to our general mailing list – otherwise the full fee must be paid

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Subscription is available at the time of registration or any time prior.  (Participants are always free to unsubscribe any time after the event)

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Payment by EFT or Credit Card preferred – Purchase Orders NOT accepted in lieu of full payment in advance of the event

 
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Fees are non-refundable but may be transferred to an alternative event up to 15 days prior to the event

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An administration charge of $55 (GST inc) plus any unrecoverable venue costs applies to voluntary changes

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Substitute participant/s welcome at no extra charge up to program commencement – prior notice preferred wherever possible

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Refunds will only be made for withdrawal more than 45 days prior to the event.

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Administration charge of $55 (GST inc) applies to all refunds.  In addition, credit card bank service fees are non-refundable.

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If we reschedule or cancel, full fee refund is available. You may request a refund or transfer your registration to a new date, location or program.

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While we often run events with small participant numbers, minimum numbers are required at The Change Forum’s discretion.

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Participants are asked to ensure they have received reconfirmation of final arrangements for an event prior to proceeding to the venue.

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Any commitments to travel or other preparations that may be required are made at the participant's discretion.

 
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Course fee includes a light lunch, refreshments and self-coaching Toolkit (but not travel, accommodation or any other participant expenses)

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Participants requiring accommodation need to make their own arrangements

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Please advise special catering requirements at the time of registration – we offer to advise venues accordingly though are not responsible for servicing such requests

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Venues are subject to change at the discretion of The Change Forum but nearby alternatives will always be sought as a preference

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Session timing generally 8.30 am start to approximately 4.30 pm close - timing advised with final confirmation of arrangements.  Please arrive 15 minutes earlier to settle in and allow up to 30 minutes extended session time.

 

The materials we provide you with are copyright and we'd appreciate our intellectual property rights being observed. We're happy for workshop participants to copy extracts of the materials in small quantities within their own team or work unit for the purpose of learning exchange and skills transfer, provided due acknowledgement appears on all copies or extracts. Materials may not be used, resold for profit, published electronically on the world-wide-web or any intranet, nor transmitted in any format to any other unit, department, organisation, consultant or individual outside their own organisation without first obtaining our written permission.

 

   If a bit more detail helps to clarify...

Participant Responsibility:

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Participants are responsible for ensuring confirmation of arrangements has been made prior to attendance.

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Please don't arrive at a venue without first ensuring that the event has been confirmed as proceeding and arrangements for the event period advised. We distribute pre-reading materials and reconfirm an event with individual participants approximately a week prior to the scheduled date. If this has not been received, it is the participant's responsibility to contact us to ensure that an event is going ahead.

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The Change Forum is not responsible for any travel, accommodation or related costs incurred by a participant.  We recommend that flexible travel arrangements be made to allow for fare transfer or refund in the event a scheduled course has to be cancelled or postponed.

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If you have special dietary needs, it is up to you to let us know in good time prior to the event.  We will notify the venue but we are not responsible for meeting dietary needs or for the appropriateness of meals provided by any particular venue.

Fees Payable:

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Fees paid are retained 'in trust' pending completion of an event or the commencement of the non-refundable period, at The Change Forum's discretion

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Fees are due upon submission of a registration request and must be paid within 14 days of invoice and no less than 10 days prior to the event, unless otherwise provided on the invoice..

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Registration fees are non-refundable within 45 days of an event but may be transferred to an alternative program up to 15 days prior to the nominated event.

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For voluntary withdrawal within 14 days of an event or 'no-show' on the day, the full course fee will be forfeited. (Except at the discretion of The Change Forum in the case of accident or for compassionate reasons when a special arrangement may be considered).

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A substitute attendee is welcome without extra charge up to the commencement of the event – prior notice appreciated wherever possible

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The terms and dates that applied to your original registration will apply to your replacement.

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An administration charge of $55 per person plus any unrecoverable venue costs will apply to all transfer requests and refunds made more than 45 days prior to the event.

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Fees held in trust must be used within 12 months of the date of initial registration, after which any amount paid will be forfeited.

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If we cancel or postpone an event, participant fees are fully-refundable.  Participants may choose whether to receive a fee refund or transfer to an alternative event.

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In all circumstances, card transaction and any other bank fees or other non-reimbursable costs incurred as a result of an individual registration are non-refundable

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Payment preferred by EFT or Credit Card. Purchase Orders NOT accepted as completion of payment – payment must be completed prior to attendance.

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Bank cheques accepted but 10 days must be allowed for us to receive, bank and obtain clearance of the cheque within the payment periods specified.

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For payment by card, a non-refundable processing fee of approximately 1.25-1.3% will be added to the registration fee to cover bank charges.

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Fee payable is the most recently advertised fee for a particular scheduled event as promoted by email.  Fee quoted in program brochures may have been published well prior to the current promotion period and may no longer apply.

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Program dates and pricing are valid at the time of publication but are subject to change. Our email circulars provide the most current information.

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We'll do our best to keep on-line brochures and our website up-to-date, but suggest subscribing to our circulation list and contacting our office to confirm dates and fees prior to registration.

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Discounts:

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Any fee discount offer applies for advance-payment within the terms of Invoice only – otherwise the full fee must be paid.

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To be eligible for a discount, participants must be subscribed to our general mailing list – otherwise the full fee must be paid

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Subscription can be made at the time of registration or prior. Participants are free to unsubscribe any time after the event has concluded

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Other discounts may be offered from time-to-time and may vary between programs and regions – if in doubt, please contact us to confirm the current fee applicable for the event you are interested in.

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Fee discounts are commonly offered for schools and not-for-profit service organisations (ie. non-commercial, non-government, low-budget, community-service oriented organisations).

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Special discount places available at any one event may be limited.

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Any group discounts that may be offered from time to time are strictly on the basis of joint registration and joint attendance at the same event.

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We consider a group to be made up from people working together in the same organisation work unit, area or office (defined by cost centre or local budget).

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If one or more of a group withdraws without replacement, any group discount allowed is reversed and the fee payable recalculated for the remaining number of participants attending (effective from the registration date).

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Usual withdrawal conditions apply to the withdrawing participant.

Inclusions & Attendance:

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Registration fees cover workshop attendance, a participant guidebook, working lunch and refreshments at The Change Forum's discretion

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Accommodation, travel, parking and sundry expenses are the participants' own responsibility.

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A maximum of 20 places are available for any one event.

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Minimum of 6-10 generally required to proceed at The Change Forum's discretion. 

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If insufficient advance registrations have been received within 10 days of a scheduled date, a program may be rescheduled at the discretion of The Change Forum.

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If level of interest exceeds places available, priority will be given to paid registrations.

Venues & Timing:

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Venue details provided on confirmation of registration and reconfirmed prior to the event.

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In circumstances where a venue change becomes necessary, we will endeavour to source an alternative venue in a similar location.

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Session Times are generally from 8.30 am to 4.30 pm each day unless advised otherwise. Please arrive at least 15 minutes earlier to sign-in and get settled. On occasion, session close may be extended by up to 30 minutes.

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Course Certificates will only be issued for full attendance. We may decline to issue a Certificate if a participant elects to depart earlier than the official close of the program.

 

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