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Coaching Clinics for Leaders & Teams

...Toowoomba... Brisbane... & In-House on request...

Hi - Bill Cropper here with an update on leadership coaching clinics we have coming up in Toowoomba...

Difficult Discussions ~ Constructive Conversations ~ Emotional Intelligence for Leaders and Staff...

Discounts for all Registrations lodged by May 15…

In times of uncertainty and change, anxiety and concern can stir even the most collected demeanour to edginess, ill-humour or other less productive forms of expression.  At these times, more than ever, social and emotional self-awareness and consciously controlling disruptive emotions is vital to sustain healthy relationships and foster a positive, productive culture at work.

The Change Forum coaching clinics equip leaders and teams with the conversational, relational and emotional skills they need to bring out the best in themselves and create cohesive, connective work cultures and vibrant, flexible, high-performing teams.

Follow these links to read more about the impact our emotions have on teams - and some practices you can adopt for a more connective style of leadership - and why not join us at one of our upcoming coaching clinics in your region to find out how you can strengthen your relational and conversational skills to better lead and support others in these turbulent times...

REMINDER: EI Leadership Clinics ~ May-July

Register in 3's for extra group discount…

Dealing with Difficult Discussions

TOOWOOMBA May 5-6  :  BRISBANE July 30-31

A 2-day conversation skills clinic for everyone 

Challenging, confronting or contentious conversations cause so much conflict and stress in workplaces. They're something we could all learn to handle better. Poorly handled or avoided, they detract from performance and erode work relationships. Trust evaporates, misunderstandings multiply and productivity plummets.

This 2-day conversational coaching clinic equips you with a robust set of tools to navigate your way through those troublesome moments. Practise a more methodical, controlled and step-by-step approach to take the heat out of those close conversational encounters and get more constructive outcomes from them. This clinic will benefit anyone who wants to handle difficult discussions more confidently and constructively – managers, team leaders, committee members, facilitators, trainers, customer liaison officers.  It equips you with easy-to-use tools and durable tips and techniques to:


Defuse difficult discussions and convert confrontations into constructive conversations.


Understand what makes some discussions so difficult


Diagnose your own tendencies when the conversational heat gets turned up


Avoid common mistakes that crop up in difficult discussions


See the deep patterns at play in difficult discussions

What do people say about this highly regarded and interactive seminar?

“Fabulous learning experience! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath – Q Health
“A winning combination! Course materials well-written, comprehensive and easy to navigate...a knowledgeable facilitator...who put attendees at ease...” Tony Rolls – State Development
“Everyone can benefit from this clinic... A very positive learning experience in a safe environment... very well structured with a nice informal approach... and a guide of enormous benefit for future referral” Kim Cree – Rockhampton Regional Council

Conversational Coaching: Leading through Conversations

TOOWOOMBA June 4-5  :  BRISBANE May 14-15

Mastering constructive conversation - 2-day clinic for everyone 

Conversations are core to what all leaders do – the medium for leaders to inspire, influence, motivate, solve problems, talk over issues, make decisions and take action. The calibre of your conversations is a key indicator of effective team functioning.  Conversations are also the playing field where leaders most visibly demonstrate their level of emotional intelligence. Through conversations, leaders set the emotional tone and build the relationships that ultimately determine the performance culture of your workplace.

This 2-day practise-intensive coaching clinic shows you how to engage people in more positive, effective and constructive conversations; taking you through 7 key Principles essential to build the conversational capability that can strengthen your leadership approach. It equips you with straightforward, practical tools and techniques to widen the range of discussion tools you can deploy in different settings:


Diagnose what you can do to get more out of your conversations


Move from destructive debate to constructive dialogue/discussion


Analyse your own conversational style and how well it works for you


Learn how to structure more constructive, connective conversations and lead other people through them


Practise new conversation skills and tools like dialogue and skillful discussion

What do people say about this highly regarded and interactive seminar?

If you haven’t attended Conversational Coaching – do it! The course structure was tops with good practical examples!” Manfred Boldy – Whitsunday Shire Council
“Conversational Coaching gave me more practical applications in a common sense way than any other training I’ve ever done.” Penny Putney - Churches of Christ Care
“Very valuable - should be mandatory for all workplaces.” Robyn Corbett – Aloomba State School

EI at Work: Working with Emotional Intelligence

TOOWOOMBA June 1   :   BRISBANE June 17

An interactive 1-day seminar for non-supervisory STAFF

We believe it’s just as important for staff as it is for leaders, to understand and manage emotions and become more emotionally awareEI is the basis for building great teamwork and positive, productive workplaces; raising levels of achievement, focus, optimism, joy, purpose and perseverance – and decreasing dysfunctional behaviour and performance drawbacks that set off negative emotional chain-reactions and turn work climates toxic.

This 1-day down-to-earth, lively seminar shows staff what EI is, why it matters and how to start applying basic EI tools and behaviours at work. Here’s a fantastic way to give a boost to your staff’s motivation and commitment levels not to mention improving the way they relate to you and the rest of the team!  If you want to bring out the best in your staff you’ll want to send them along to this stimulating seminar… After attending, your staff should:


Understand what EI is and the impact it has on them, their relationships and their work ability


See how feelings influence job satisfaction and their ability to get along well with others


Have some ideas on how to manage moods better, how to control negative emotions, how to connect and interact better with others


Deal better with those difficult people – cantankerous colleagues, cranky customers, even overbearing bosses


Cope better with stress, pressure and the demands of change

What do staff say about this stimulating, informative and interactive seminar?

“EI at Work was awesome….A great learning experience that everyone should partake in.” Kyle Leary, Qld Health

“A worthwhile course applicable to any profession. Course content excellent and very applicable to my work.” Mary Cataldo, Disability Services Qld

“Impressed by the way you unpack EI - I see how it can transform workplaces, relationships & the way we live & learn.” Jan Fenlon, Gracemere SS

Personal Mastery: Leading with Emotional Intelligence

TOOWOOMBA July 21-22 : BRISBANE June 18-19

A 2-day practise-intensive coaching clinic for leaders at all levels 

Your success as a leader has a lot more than you may think to do with your own level of Personal Mastery and Emotional Intelligence. How leaders manage their moods and how aware they are of their emotional patterns, profoundly affects work culture, team climate and ultimately, job performance and business success. This practical 2-day clinic aims to help you:


Understand the role personal mastery and emotional intelligence play in producing high-performance leadership results


Explore key dimensions and practices to energise leadership


Create more connective and constructive team relationships


Assess the impact your emotional patterns have on you as a leader


Cultivate a more emotionally resonant leadership style


Reduce the effects of dissonant emotions


Deal more effectively with feelings – both yours and others’


Apply tools to create more positive emotional climates at work

What do people say about this highly beneficial, popular clinic?

“A great learning experience - useful, enjoyable, informative and quite relevant to my life both work and personal...well balanced mix of theory, practical and humour in a relaxed atmosphere..." Mickey Polkinghorne, Disability Services Qld

“The most interesting and relevant training I’ve ever attended. Content and structure excellent - every topic entirely relevant to my work as a manager and my everyday work practice.” Graham Stark, Queensland Health

“Excellent workshop and a guide that’s easy to follow with great topics and useful exercises. It’s given me a new mindset and I’ve put many techniques into practice with great results." Alice Crompton, Southern Qld Institute of TAFE

If you want to create constructive emotional and conversational climates and connect with the people you lead in ways that energise and inspire – you’ll want to come along to one of these great leadership learning opportunities yourself – or send your key managers or emerging leaders…

Got interested colleagues and friends? Greatly appreciated if you can please forward this course notice on to staff, colleagues and friends who may want help with how to handle difficult discussions more constructively or build more connective team cultures. And if you would also pass it around your wider management, HR or other regional networks, we’d also be most grateful.

Thank you for your time.  And if you don't want any more notices of upcoming events or newsletters – that’s OK, just let us know.  (Unsubscribe link below)

Hope to see you some time in 2009!  Cheers…

Bill Cropper
Director  - The Change Forum

Dealing with Difficult Discussions: How to convert destructive confrontation into constructive conversations...

TOOWOOMBA -- May 5-6

BRISBANE  --  July 30-31

Leading through Conversations: Explore key principles & tools for connective, constructive conversations...

BRISBANE  --  May 14-15

TOOWOOMBA  --  June 4-5

EI at Work: 1-day seminar on working with emotional intelligence for STAFF only...

TOOWOOMBA --  June 1

BRISBANE  --  June 17

Leading with EI: 2-day Emotional Intelligence and Personal Mastery clinic for leaders at all levels...

BRISBANE  --  June 18-19

TOOWOOMBA  --  July 21-22


till MAY 15 for ALL Events

2-Day / 1-Day (All GST Inc)

$594 / $396 single

$1650 / $1155 group of 3

$528 / $363 Schools / NFP

FEE Includes

 100+ page Self-Coaching

Toolkit -- supports ongoing learning back-at-work

 Course participation

Lunch & refreshments

Course attendance Certificate

Optional personal Coaching session at discount rate


Aims & Content


Registration form



…by PHONE or FAX

HO:   07-4068 7591

TEL:  0429-687 591

FAX:  07-4068 7555



Confirmed on Registration

PAYMENT Due on Invoice

10+ days prior to event

DID you know? We run leadership, teambuilding, EI  and culture change programs in-house. Call  to discuss your needs or get a quote…

TEL: 07-40687591

OTHER Courses coming up... Click title for Brochure

Learning to Lead Change:  Processes and Tools to effectively lead change

BRISBANE -- June 23-24

Learning to Lead: Foundation skills to really lead – like shaping shared visions,  climate-setting and culture--building, managing relation-ships and facilitating change

BRISBANE -- July 23-24

TOOWOOMBA -- Aug 25-26

Compassionate Leadership:  Take the next step to heighten your level of EI to develop a more resonant and connective  leadership  ability.

BRISBANE  --  June 2-3

The Coaching Leader's Clinic: Tools and techniques to adopt a more facilitative, coaching style of leadership

BRISBANE -- Aug 6-7

TOOWOOMBA -- Oct 7-8

More Information...

Quick Clix...

Looking for personal leader-ship coaching? Download our Coaching Prospectus for insights to our approach...

Need a helping hand with change? Download our Change Services Profile for insights on ways we help...

Our periodical E-Newsletters are a treat of topical leadership issues - latest edition focuses on the part compassion plays in leadership and life...

Our free FactFiles on leadership, EI, conversations, change and other topics offer a sample of the information in the self-coaching guides provided with our various clinics…

About your Presenters
Bill Cropper is Director of The Change Forum and creator of our programs. He has a wealth of practical experience in change management, leadership learning and group facilitation in federal, state and local government organisations around Australia over many years, including program development, and facilitation/ coaching services around team reformation, strategic planning and the application of Peter Senge’s Five Disciplines to leadership learning and organisation change. Bill is keenly interested in the benefits of conversational coaching and emotional intelligence to promote more produc-tive, open interchanges and facilitate personal growth and change mastery. For the past 7 years, he’s delivered extensive rounds of coaching clinics and leadership learning forums in major centres around Queensland for all levels of leaders from diverse organisation backgrounds.

““Bill, you are passionate about what you present and an excellent facilitator” Stefanie Bishell, Wide Bay Water Corporation

“I appreciated the way you spoke in a way that we could relate to – a very relaxed and inclusive style that made it easy to keep focussed on what you were presenting.” Karen Sellars, Bluecare

Leigh Bennett, associate presenter for The Change Forum, is principal of Enterprise Innovations, a management consultancy providing business innovation, project management, leadership learning and  economic development services ranging from tourism projects to strategic, corporate and business planning, coaching, mentoring and leadership capacity building. With a background in local government leadership, education and HR, Leigh has worked extensively with all layers of government, many corporations and small business and brings a similar relaxed presentation style to Bill to his delivery of Change Forum programs.

“I felt comfortable, supported and stimulated. I look forward to doing another course with you – thank you Leigh.” Lyn Maher, Qld Health
“Leigh, your down-to-earth approach to the realities of a workplace backed-up by reference to real-life experience was a valuable addition to the topic – nice to know we all face the same issues.” Bronwyn Jones, CQU

MORE Information...

To find out more about our leadership, team-building, and change support services visit


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