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Coaching Clinics for Leaders & Teams

...Hobart ...Launceston ...& In-House on request

Difficult Conversations managing the unavoidable

No matter how conversationally competent we are, we all have times when things just don’t go ‘right’ – no matter what efforts we make or conversational strategies we try. How do you shape up in managing those difficult conversational moments? Do you resort to blame, accusation, domination – or retreat into silence and hope it will all slide past?

Challenging, confronting or contentious conversations cause so much conflict and stress in workplaces. They're something we could all learn to handle better. Poorly handled or avoided, they detract from performance and erode work relationships. Trust evaporates, misunderstandings multiply and productivity plummets.

You can do something constructive about handling confrontation better, overcoming anxiety and managing your own responses to challenging situations more effectively...  The Change Forum offers a 2-day conversational coaching clinic: ‘Dealing with Difficult Discussions’ that equips you with a set of easy-to-use tools and a process to follow to navigate your way through difficult conversational situations and help you convert destructive confrontations into more constructive conversations.

For insights into the concepts and tools covered by the program, download our Difficult Conversations FactFile – or read on for more about the coaching clinics coming up soon in your region...

REMINDER: EI & Difficult Conversations ~ Coaching Clinics for leaders & teams

Discount places still available… Register Now

Dealing with Difficult Discussions

HOBART May 19-20… LAUNCESTON July 15-16…

A 2-day conversation skills clinic for everyone 

Do you want to build the confidence to have more courageous conversations at work and tackle those difficult discussions we all avoid?

‘Dealing with Difficult Discussions’ is a 2-day conversational coaching clinic for anyone who wants to handle difficult conversations more confidently and constructively – managers, team leaders, committee members, facilitators, trainers, customer liaison officers. It equips you with a robust set of tools to navigate your way through those troublesome moments and shows you a more methodical, controlled and step-by-step approach to take the heat out of those close conversational encounters and get more constructive outcomes from them.  Practise in a safe, supportive environment as you explore:


What makes some discussions so difficult and the underlying patterns at play in them


Your own tendencies when the conversational heat gets turned up


How to avoid common mistakes that crop up in difficult discussions


How to defuse difficult discussions and convert confrontation into constructive conversation

What do people say about this highly regarded clinic?

“Fabulous learning experience! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath, Qld Health
“Everyone can benefit from this clinic - regardless of degree of experience... A very positive learning experience in a comfortable, safe environment...” Kim Cree, Rockhampton Regional Council

“Easy to follow and useful. It really has informed my conversations since the course.” Cathie Peut, Centrelink

“Well worth the time and very good value. The training was of a very high standard" Ken Day, Dept of Local Government & Planning

Personal Mastery: Leading with Emotional Intelligence

LAUNCESTON June 22-23… HOBART Sept 24-25…

A 2-day practise-intensive coaching clinic for leaders at all levels 

EI is a critical competency for all capable leaders. Your success has a lot more than you may think to do with your own levels of personal mastery and emotional intelligence. How leaders manage their moods and how aware they are of their emotional patterns, profoundly affects work culture, team climate and ultimately, job performance and business success. This practical 2-day clinic aims to help you:


Understand the role personal mastery and emotional intelligence play in producing high-performance leadership results


Explore key dimensions and practices to energise leadership


Create more connective and constructive team relationships


Assess the impact your emotional patterns have on you as a leader


Cultivate a more emotionally resonant leadership style


Deal more effectively with feelings – both yours and others’


Apply tools to create more positive emotional climates at work

What do people say about this highly beneficial, popular clinic?

“A great learning experience - useful, enjoyable, informative and quite relevant to my life both work and personal... well balanced mix of theory, practical and humour in a relaxed atmosphere..." Mickey Polkinghorne, Disability Services Qld

“The most interesting and relevant training I’ve ever attended. Content and structure excellent - every topic entirely relevant to my work as a manager and my everyday work practice.” Graham Stark, Queensland Health

“Excellent workshop and a guide that’s easy to follow with great topics and useful exercises. It’s given me a new mindset and I’ve put many techniques into practice with great results." Alice Crompton, Southern Qld Institute of TAFE

EI at Work: Working with Emotional Intelligence


An interactive 1-day seminar for non-supervisory STAFF

We believe EI is just as important for staff as it is for leaders.  EI is the basis for building great teamwork and positive, productive workplaces; reducing dysfunctional behaviour and the negative emotional chain-reactions that turn work climates toxic. This 1-day down-to-earth seminar shows staff what EI is, why it matters and how to start applying basic EI tools and behaviours at work – a fantastic way to give a boost to your staff’s motivation and commitment levels not to mention improving the way they relate to you and the rest of the team! After attending, your staff should:


Understand what EI is and the impact it has on them, their relationships and their work ability


See how feelings influence job satisfaction and their ability to get along well with others


Have some ideas on how to manage moods better, how to control negative emotions, how to connect and interact better with others


Deal better with those difficult people – cantankerous colleagues, cranky customers, even overbearing bosses

What do staff say about this stimulating, informative and interactive seminar?

“EI at Work was awesome….A great learning experience that everyone should partake in.” Kyle Leary, Qld Health

“A worthwhile course applicable to any profession. Course content excellent and very applicable to my work.” Mary Cataldo, Disability Services Qld

“I can’t recall the last time I was in a workshop where I actually felt comfortable. Great job Coach!” Leita Hart, DETA

“Impressed by the way you unpack EI - I see how it can transform workplaces, relationships & the way we live & learn.” Jan Fenlon, Gracemere SS

If you want to create constructive emotional climates and connect with the people you lead in ways that energise and inspire – you’ll want to come along to one of these great leadership learning opportunities yourself – or send your key managers or emerging leaders…

Got interested colleagues and friends? Greatly appreciated if you can please forward this course notice on to staff, colleagues and friends who may want help with how to handle difficult discussions more constructively or build more connective team cultures. And if you would also pass it around your wider management, HR or government networks, we’d also be most grateful.

Thank you for your time.  And if you don't want any more notices of upcoming events or newsletters – that’s OK, just let us know.  (Unsubscribe link below)

Hope to see you some time in 2009!  Cheers…

Bill Cropper
The Change Forum

Leigh Bennett


The Change Forum

Dealing with Difficult Discussions: How to convert destructive confrontation into constructive conversations...

HOBART   --   May 19-20

LAUNCESTON  --   July 15-16

Leading with EI: 2-day Emotional Intelligence and Personal Mastery clinic for leaders at all levels...

LAUNCESTON  --  June 22-23

HOBART  --  Sept 24-25

EI at Work: 1-day seminar on working with emotional intelligence for STAFF only...

HOBART   --   June 24

LAUNCESTON   --   July 17


...extended for all Events:

2-Day / 1-Day (All GST Inc)

$594 / $429 single

$1650 / $1188 group of 3

$528 / $363 Schools / NFP

FEE Includes

 100+ page Self-Coaching

Toolkit supports ongoing learning back-at-work

 Course participation

Lunch & refreshments

Certificate of Completion


Aims & Content

Registration form



…by PHONE... FAX

HO:   07-4068 7591

TEL:  0429-687 591

FAX:  07-4068 7555



Confirmed on Registration

PAYMENT Due on Invoice

10+ days prior to event

DID you know? We run leadership, teambuilding, EI  and culture change programs in-house. Call  to discuss your needs or get a quote…

TEL: 07-40687591

OTHER Courses coming to TAS... Click title for Brochure

Learning to Lead: Laying solid relational foundations for your emerging leaders

HOBART  --  Sept 30-Oct 1

Compassionate Leadership:  Advanced EI clinic for more resonant and connective leadership.

HOBART  --  Aug 3-4

LAUNCESTON  --  Aug 5-6

MORE Information...

on  our leadership, teambuilding and change support services:

Quick Clix...

Looking for personal leader-ship coaching? Download our Coaching Prospectus for insights to our approach...

Need a helping hand with change? Download our Change Services Profile for insights on ways we help...

Our periodical E-Newsletters feature articles & tips on topical leadership issues...

Our free FactFiles offer a sample of the information in our clinic self-coaching guides…

About your Presenters
Bill Cropper is Director of The Change Forum and creator of our programs. He has a wealth of practical experience in change management, leadership learning and group facilitation in federal, state and local government organisations around Australia over many years, including program development and facilitation/ coaching services around team reformation, strategic planning and the application of Peter Senge’s Five Disciplines to leadership learning and organisation change. Bill is keenly interested in the benefits of conversational coaching and emotional intelligence to promote more productive, open interchanges and facilitate personal growth and change mastery. For the past 7 years, he’s delivered extensive rounds of coaching clinics and leadership learning forums in major centres around Queensland for all levels of leaders from diverse organisation backgrounds.

““Bill, you are passionate about what you present and an excellent facilitator” Stefanie Bishell, Wide Bay Water Corporation

“I appreciated the way you spoke in a way that we could relate to – a very relaxed and inclusive style that made it easy to keep focussed on what you were presenting.” Karen Sellars, Bluecare

Leigh Bennett is an associate presenter for The Change Forum. He's principal of Enterprise Innovations, a management consultancy providing various business innovation, project management, leadership learning and  economic development services ranging from tourism projects to strategic, corporate and business planning, coaching, mentoring and leadership capacity building. With a background in local government leadership, education and HR, Leigh has worked extensively with all layers of government, many corporations and small business and brings a similar relaxed presentation style to Bill to his delivery of Change Forum programs.

“I felt comfortable, supported and stimulated. I look forward to doing another course with you – thank you Leigh.” Lyn Maher, Qld Health
“Leigh, your down-to-earth approach to the realities of a workplace backed-up by reference to real-life experience was a valuable addition to the topic – nice to know we all face the same issues.” Bronwyn Jones, CQU

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