Hi – Bill Cropper here with some thoughts on
Is your conversational culture constructive or
caustic? Caustic conversations kill off trust, ruin relationships and turn
teams toxic. Our latest E-NEWS looks at handling toxic emotions and coping
with caustic conversations at work – link included below... and speaking of
conversations, a reminder about our Constructive Conversations coaching
clinic for leaders coming up in Brisbane October 5-6. More on this
of you who’ve been along to my clinics, know I take a practical, tool-kit
type approach backed up by some seriously useful self-coaching guides to
support you applying the tools back at work. Hope you can join us for this
great conversational capacity-building program. If not, perhaps you have
colleagues or staff who’d like to. And yes – we do run conversational
coaching clinics in-house for groups of 12 or more!
7 essential principles for leaders who want their
conversations to count
...a Coaching Clinic for leaders
who want their conversations to count
they're the life-blood of
calibre of conversations leaders engage in is a telling indicator of the
performance culture of their workplace and a key element in the
effective functioning of any team.
Conversations are at the core of what
leaders do. Whether you’re leading a change effort, co-ordinating a
project, dealing with difficult situations, revitalising a team,
energising classrooms, coping constructively with complaints or coaching
for better performance – the essential actions leaders take happen
almost entirely through conversations.
Leadership is really a string of
conversations. Through conversations, leaders inspire, influence,
motivate; connect, make decisions and move people to action. In fact,
they’re really a core business activity! Many leadership flaws hark back
to a lack of solid conversational skills. When a leader’s conversations
are off-colour, coordination breaks down, relationships and feelings
suffer, mistakes and misunderstandings multiply and productivity
Read more >>>
Lots of leaders say they don’t need to
work on their conversational
skills as they're already well-honed. They
see themselves as persuasive communicators who always get their
point across. They don’t see how their habits of
talk often obstruct balanced, constructive conversation-making. Many
discussions still rotate around debate. We argue for our own views, we
compete, we fail to explore each other’s thinking, we talk ‘at’ not
‘with’ – all common approaches and all conversationally corrosive.
Constructive conversations are characterised by skillful discussion – by
staying in dialogue in ways that encourage openness and healthy
Read More >>>
As a leader, you’re
the role model for the way
conversations happen in your place.
Your ability to conduct
constructive conversations is an indispensable leadership tool – and
knowing how and when to use different conversational tools is also a
vital element for personal and leadership success!
And that's where
our conversational coaching clinics come in...
...is a 2-day coaching clinic for leaders wanting to revitalise their
discussions, achieve more from meetings and make every conversation
The clinic centres on seven essential principles for more powerful,
penetrating and constructive conversations. It explores key concepts
that help you become more tuned in and conversationally aware. And it
equips you with a set of simple, effective, easy-to-learn tools that
will boost your ability to conduct more effective conversations in all
sorts of settings – one-on-one, team meetings, problem-solving sessions
and public forums.
course filled with challenges and opportunities. Thanks for the insights
shared that I’ll continue to practise for the rest of my life. I hope
that other members of my team will attend”
Cook, Disability Services Qld
course! I learned skills that count in day-to-day issues and would like
to see this clinic go for 3 days!”
Michael Dore, Qld
7 principles for
constructive conversation to build leadership capacity and enrich
~ OCTOBER 5-6
Through conversations we demonstrate our
level of personal mastery and build the relationships and quality of
interactions that influence workplace culture and team effectiveness.
This 2-day practical clinic
demonstrates principles and tools to heighten your conversational
alertness; help you engage in more positive, effective
conversations and facilitate more skillful discussions at work.
A successor to the
Conversational Coaching Clinic we launched publicly around 7 years
ago, this revised and updated program offers more tools, more examples
and more formulas for more constructive conversation-making.
It will help you:
Be more aware of what goes on in
conversations you have now and work out what you can do to get more
out of them
Move away from destructive debate and
facilitate more skillful discussions
Strengthen your ability to relate more
effectively through conversations
Make meetings more persuasive, perceptive,
positive and meaningful
Raise the level of frank, open interchange
between people and create more collaborative conversational climates
Build leadership capacity and enrich your
conversational work culture
Download the course Brochure for more
details and a course outline:
Who should attend?
This clinic can benefit
anyone who wants to work on ways to conduct more constructive
managers, team leaders, committee members,
community groups, facilitators, trainers, project coordinators, as well
as emerging leaders. Thousands of people from all sorts of backgrounds –
principals and teachers, local government, social and community workers,
psychologists, health professionals, regional development and public
sector managers – have used our Conversational Coaching Clinics
to hone their discussion skills. Here's some examples of what
"Excellent. I went straight back to work and recommended it to my
colleagues. I gained valuable practical skills I can apply at work and
in my personal life.”
Aaron Wray, Queensland Health
“Energizing. Content was good and relevant with many useful tools...
gave me some very useful ideas and I think you’re one of the best
facilitators I have seen.”
Helga Biro, Centacare
How do I
Register on-line at
use the Brochure registration form – fees and registration links
Read more >>>
Can we do
Sure. If you have a leadership learning
group of about 12 or more, you can use Leading through Conversations
as a useful adjunct to your leadership development or team-building
Contact Us >>>
STILL AVAILABLE all
2-Day Event / 1-Day
• $594 / $429 single
group of 3
• $528 /
Lunch & refreshments
Certificate of Completion
Due on Invoice
10+ days prior to event
REGISTER ON-LINE @
…by PHONE... FAX
Confirmed on Registration
ALSO COMING UP...
Click Course title for Brochure
Working with Emotional Intelligence
1-day interactive seminar shows STAFF what EI is, why it matters and how
to apply basic EI tools and practices at work
2-day skills clinic on tools and practices to facilitate teams and
for new and emerging leaders
- how to
lead not just manage
conversations clinic featuring tools and a process to follow to help convert destructive confrontation into constructive conversations
techniques to adopt a more facilitative, coaching style of leadership
2-day personal mastery clinic for leaders at all levels to explore key
EI practices for cultivating more productive emotional climates at work
Is it time to work on your conversations?
Join others in a safe environment to work on
boosting your conversational skills and have fun doing it too! And if
you would extend this circulation to your wider management, HR or other
business networks, we’d also be most grateful.
Thank you for your time. And if you don't want any more notices of
upcoming events or newsletters – that’s OK, just let us know.
(Unsubscribe link below)
The Change Forum
DID you know?
We run leadership,
teambuilding and culture change programs
Contact us to
discuss your needs, get a quote or find out more about our leadership,
team-building, and change support services:
or try these Quick Clix...
Need a helping hand with change?
Change Services Profile...
on topical leadership issues...
on topics from our self-coaching guides...
offers insights into our
personal coaching approach...
Director of The Change Forum,
has an extensive background in workplace change
management, team development and leadership learning
and has been delivering public leadership coaching
clinics and learning forums in major centres around Queensland for
around 7 years.
“Bill, you are passionate
about what you present and an excellent facilitator”
Stefanie Bishell, Wide Bay
“I appreciated the way
you spoke in a way that we could relate to – a very relaxed and
inclusive style that made it easy to keep focussed on what you were