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The Change Forum - Learning Solutions for Leadership & Change

Tel: 07-40687591

Mob: 0429-687 513


...mastering the power of constructive conversation

Hi – Bill Cropper here with some thoughts on conversations... Is your conversational culture constructive or caustic? Caustic conversations kill off trust, ruin relationships and turn teams toxic. Our latest E-NEWS looks at handling toxic emotions and coping with caustic conversations at work – link included below... and speaking of conversations, a reminder about our Constructive Conversations coaching clinic for leaders coming up in Brisbane October 5-6. More on this follows...

Those of you who’ve been along to my clinics, know I take a practical, tool-kit type approach backed up by some seriously useful self-coaching guides to support you applying the tools back at work. Hope you can join us for this great conversational capacity-building program. If not, perhaps you have colleagues or staff who’d like to. And yes – we do run conversational coaching clinics in-house for groups of 12 or more!    Cheers, Bill

Leading through Conversations

7 essential principles for leaders who want their conversations to count




...a Coaching Clinic for leaders who want their conversations to count

Conversations they're the life-blood of leadership...

The calibre of conversations leaders engage in is a telling indicator of the performance culture of their workplace and a key element in the effective functioning of any team.

Conversations are at the core of what leaders do. Whether you’re leading a change effort, co-ordinating a project, dealing with difficult situations, revitalising a team, energising classrooms, coping constructively with complaints or coaching for better performance – the essential actions leaders take happen almost entirely through conversations.

Leadership is really a string of conversations. Through conversations, leaders inspire, influence, motivate; connect, make decisions and move people to action. In fact, they’re really a core business activity! Many leadership flaws hark back to a lack of solid conversational skills. When a leader’s conversations are off-colour, coordination breaks down, relationships and feelings suffer, mistakes and misunderstandings multiply and productivity plummets.                  Read more >>>

Lots of leaders say they don’t need to work on their conversational skills as they're already well-honed. They see themselves as persuasive communicators who always get their point across. They don’t see how their habits of talk often obstruct balanced, constructive conversation-making. Many discussions still rotate around debate. We argue for our own views, we compete, we fail to explore each other’s thinking, we talk ‘at’ not ‘with’ – all common approaches and all conversationally corrosive. Constructive conversations are characterised by skillful discussion – by staying in dialogue in ways that encourage openness and healthy give-and-take.                              Read More >>>

As a leader, you’re the role model for the way conversations happen in your place. Your ability to conduct constructive conversations is an indispensable leadership tool – and knowing how and when to use different conversational tools is also a vital element for personal and leadership success!

And that's where our conversational coaching clinics come in...

LEADING through CONVERSATIONS a 2-day coaching clinic for leaders wanting to revitalise their discussions, achieve more from meetings and make every conversation count.

The clinic centres on seven essential principles for more powerful, penetrating and constructive conversations. It explores key concepts that help you become more tuned in and conversationally aware. And it equips you with a set of simple, effective, easy-to-learn tools that will boost your ability to conduct more effective conversations in all sorts of settings – one-on-one, team meetings, problem-solving sessions and public forums.

“A brilliant course filled with challenges and opportunities. Thanks for the insights shared that I’ll continue to practise for the rest of my life. I hope that other members of my team will attend” Camilla Cook, Disability Services Qld

“A brilliant course! I learned skills that count in day-to-day issues and would like to see this clinic go for 3 days!” Michael Dore, Qld Transport

Leading through Conversations

7 principles for constructive conversation to build leadership capacity and enrich workplace culture


What will I learn? Through conversations we demonstrate our level of personal mastery and build the relationships and quality of interactions that influence workplace culture and team effectiveness. This 2-day practical clinic demonstrates principles and tools to heighten your conversational alertness; help you engage in more positive, effective conversations and facilitate more skillful discussions at work.

A successor to the Conversational Coaching Clinic we launched publicly around 7 years ago, this revised and updated program offers more tools, more examples and more formulas for more constructive conversation-making.  It will help you:

Be more aware of what goes on in conversations you have now and work out what you can do to get more out of them


Move away from destructive debate and facilitate more skillful discussions


Strengthen your ability to relate more effectively through conversations


Make meetings more persuasive, perceptive, positive and meaningful


Raise the level of frank, open interchange between people and create more collaborative conversational climates


Build leadership capacity and enrich your conversational work culture

Download the course Brochure for more details and a course outline: Download >>>

Who should attend? This clinic can benefit anyone who wants to work on ways to conduct more constructive conversations managers, team leaders, committee members, community groups, facilitators, trainers, project coordinators, as well as emerging leaders. Thousands of people from all sorts of backgrounds – principals and teachers, local government, social and community workers, psychologists, health professionals, regional development and public sector managers – have used our Conversational Coaching Clinics to hone their discussion skills. Here's some examples of what participants say...     Review >>>

"Excellent. I went straight back to work and recommended it to my colleagues. I gained valuable practical skills I can apply at work and in my personal life.” Aaron Wray, Queensland Health  “Energizing. Content was good and relevant with many useful tools... gave me some very useful ideas and I think you’re one of the best facilitators I have seen.” Helga Biro, Centacare

How do I register? Register on-line at or use the Brochure registration form – fees and registration links opposite:     Read more >>>

Can we do this In-house? Sure. If you have a leadership learning group of about 12 or more, you can use Leading through Conversations as a useful adjunct to your leadership development or team-building strategies.   Contact Us >>>



2-Day Event / 1-Day Event

$594 / $429 single

$1650 / $1188 group of 3

$528 / $363 Schools/NFP

FEE includes GST and...

 Self-Coaching Toolkit

 Course participation

Lunch & refreshments

Certificate of Completion

PAYMENT Due on Invoice

10+ days prior to event



…by PHONE... FAX

TEL:   07-4068 7591

MOB:  0429-687 591

FAX:  07-4068 7555



Confirmed on Registration




Click Course title for Brochure

EI@Work: Working with Emotional Intelligence


1-day interactive seminar shows STAFF what EI is, why it matters and how to apply basic EI tools and practices at work

Fundamental Facilitation


 2-day skills clinic on tools and practices to facilitate teams and groups...

Learning to Lead:

Leadership Foundations


Non-technical leadership skills for new and emerging leaders - how to lead not just manage

Dealing with Difficult Discussions



A 2-day conversations clinic featuring tools and a process to follow to help convert destructive confrontation into constructive conversations

The Coaching Leaders' Clinic



Tools and techniques to adopt a more facilitative, coaching style of leadership

Personal Mastery:

Leading with EI


TOOWOOMBA -- Nov 17-18

2-day personal mastery clinic for leaders at all levels to explore key EI practices for cultivating more productive emotional climates at work


Is it time to work on your conversations? Join others in a safe environment to work on boosting your conversational skills and have fun doing it too! And if you would extend this circulation to your wider management, HR or other business networks, we’d also be most grateful.

Thank you for your time.  And if you don't want any more notices of upcoming events or newsletters – that’s OK, just let us know.  (Unsubscribe link below)


Bill Cropper
The Change Forum

DID you know? We run leadership, teambuilding and culture change programs in-house...

Contact us to discuss your needs, get a quote or find out more about our leadership, team-building, and change support services:

Tel: 07-40687591

or try these Quick Clix...

Need a helping hand with change? Review our Change Services Profile...

Periodical E-Newsletters on topical leadership issues...

Free FactFiles on topics from our self-coaching guides...

Our Coaching Prospectus offers insights into our personal coaching approach...

About your Presenter...

Bill Cropper, Director of The Change Forum, has an extensive background in workplace change management, team development and leadership learning and has been delivering public leadership coaching clinics and learning forums in major centres around Queensland for around 7 years.

“Bill, you are passionate about what you present and an excellent facilitator” Stefanie Bishell, Wide Bay Water Corporation

“I appreciated the way you spoke in a way that we could relate to – a very relaxed and inclusive style that made it easy to keep focussed on what you were presenting.” Karen Sellars, Bluecare


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