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Coaching Clinics for Leaders & Teams

...Now offered in HOBART and LAUNCESTON

REMINDER ~ 3 Leadership Clinics ~ April/May

Emotional Intelligence ~ Difficult Discussions

Discount places Still Available… Register Now…

How leaders lead has a lot to do with the work culture they create. The Change Forum's coaching clinics equip leaders with the conversational, relational and emotional skills they need to create vibrant, connective work cultures and bring out the best in themselves and their teams.

Emotional Intelligence and Difficult Discussions are two of the most consistent  themes that feature in leaders' enquiries for coaching support...

Personal Mastery: Leading with Emotional Intelligence

HOBART April 21-22… LAUNCESTON June 22-23…

A 2-day practise-intensive coaching clinic for leaders at all levels 

Your success as a leader has a lot more than you may think to do with your own level of Personal Mastery and Emotional Intelligence. How leaders manage their moods and how aware they are of their emotional patterns, profoundly affects work culture, team climate and ultimately, job performance and business success. This practical 2-day clinic aims to help you:


Understand the role personal mastery and emotional intelligence play in producing high-performance leadership results


Explore key dimensions and practices to energise leadership


Create more connective and constructive team relationships


Assess the impact your emotional patterns have on you as a leader


Cultivate a more emotionally resonant leadership style


Reduce the effects of dissonant emotions


Deal more effectively with feelings – both yours and others’


Apply tools to create more positive emotional climates at work

What do people say about this highly beneficial, popular clinic?

“A great learning experience - useful, enjoyable, informative and quite relevant to my life both work and personal - especially the 7 practices of EI Leaders... well balanced mix of theory, practical and humour in a relaxed atmosphere..." Mickey Polkinghorne, Disability Services Queensland

“The most interesting and relevant training I’ve ever attended. Content and structure excellent - every topic entirely relevant to my work as a manager and my everyday work practice.” Graham Stark, Queensland Health

“Excellent workshop and a guide that’s easy to follow with great topics and useful exercises. It’s given me a new mindset and I’ve put many techniques into practice with great results." Alice Crompton, Southern Qld Institute of TAFE

EI at Work: Working with Emotional Intelligence


An interactive 1-day seminar for non-supervisory STAFF

We believe it’s just as important for staff as it is for leaders, to understand and manage emotions and become more emotionally awareEI is the basis for building great teamwork and positive, productive workplaces; raising levels of achievement, focus, optimism, joy, purpose and perseverance – and decreasing dysfunctional behaviour and performance drawbacks that set off negative emotional chain-reactions and turn work climates toxic.

This 1-day down-to-earth, lively seminar shows staff what EI is, why it matters and how to start applying basic EI tools and behaviours at work. Here’s a fantastic way to give a boost to your staff’s motivation and commitment levels not to mention improving the way they relate to you and the rest of the team!  If you want to bring out the best in your staff you’ll want to send them along to this stimulating seminar… After attending, your staff should:


Understand what EI is and the impact it has on them, their relationships and their work ability


See how feelings influence job satisfaction and their ability to get along well with others


Have some ideas on how to manage moods better, how to control negative emotions, how to connect and interact better with others


Deal better with those difficult people – cantankerous colleagues, cranky customers, even overbearing bosses


Cope better with stress, pressure and the demands of change

What do staff say about this stimulating, informative and interactive seminar?

“EI at Work was awesome….A great learning experience that everyone should partake in.” Kyle Leary, Qld Health

“A worthwhile course applicable to any profession. Course content excellent and very applicable to my work.” Mary Cataldo, Disability Services Qld

“I can’t recall the last time I was in a workshop where I actually felt comfortable. Great job Coach!” Leita Hart, DETA

“Impressed by the way you unpack EI - I see how it can transform workplaces, relationships & the way we live & learn.” Jan Fenlon, Gracemere SS

Dealing with Difficult Discussions

HOBART May 19-20… LAUNCESTON July 15-16…

A 2-day conversation skills clinic for everyone 

Challenging, confronting or contentious conversations cause so much conflict and stress in workplaces. They're something we could all learn to handle better. Poorly handled or avoided, they detract from performance and erode work relationships. Trust evaporates, misunderstandings multiply and productivity plummets.

This 2-day conversational coaching clinic equips you with a robust set of tools to navigate your way through those troublesome moments. Practise a more methodical, controlled and step-by-step approach to take the heat out of those close conversational encounters and get more constructive outcomes from them. This clinic will benefit anyone who wants to handle difficult discussions more confidently and constructively – managers, team leaders, committee members, facilitators, trainers, customer liaison officers.  It equips you with easy-to-use tools and durable tips and techniques to:


Defuse difficult discussions and convert confrontations into constructive conversations.


Understand what makes some discussions so difficult


Diagnose your own tendencies when the conversational heat gets turned up


Avoid common mistakes that crop up in difficult discussions


See the deep patterns at play in difficult discussions

What do people say about this highly regarded and interactive seminar?

“Fabulous learning experience! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath – Q Health
“A winning combination! Course materials well-written, comprehensive and easy to navigate, a facilitator knows the course content inside out, and a conversational style adopted throughout the 2 days that put attendees at ease, so they willingly shared personal experiences” Tony Rolls – State Development
“Everyone can benefit from this clinic... A very positive learning experience... a comfortable, safe environment, very well structured and with a nice informal approach. It’s very easy to be involved in this clinic regardless of degree of experience. And the guide will be of enormous benefit for future referral” Kim Cree – Rockhampton Regional Council

If you want to create constructive emotional climates and connect with the people you lead in ways that energise and inspire – you’ll want to come along to one of these great leadership learning opportunities yourself – or send your key managers or emerging leaders…

Got interested colleagues and friends? Greatly appreciated if you can please forward this course notice on to staff, colleagues and friends who may want help with how to handle difficult discussions more constructively or build more connective team cultures. And if you would also pass it around your wider management, HR or government networks, we’d also be most grateful.

Thank you for your time.  And if you don't want any more notices of upcoming events or newsletters – that’s OK, just let us know.  (Unsubscribe link below)

Hope to see you some time in 2009!  Cheers…

Bill Cropper
The Change Forum

Leigh Bennett


The Change Forum

Leading with EI: 2-day Emotional Intelligence and Personal Mastery clinic for leaders at all levels...

HOBART  --  April 21-22

LAUNCESTON  --  June 22-23

EI at Work: 1-day seminar on working with emotional intelligence for STAFF only...

LAUNCESTON   --   April 20

HOBART   --   June 24

Dealing with Difficult Discussions: How to convert destructive confrontation into constructive conversations...

HOBART   --   May 19-20

LAUNCESTON  --   Sept 28-29

EarlyBird DISCOUNTS...

For APRIL Events

Extended to APRIL 10

2-Day/1-Day (All GST Inc)

$594 / $440 single

$1650 / $1254 group of 3

$528 Schools

FEE Includes

 100+ page Self-Coaching

Toolkit supports ongoing learning back-at-work

 Course participation

Lunch & refreshments

Certificate of Completion


Aims & Content

Registration form



…by PHONE... FAX

HO:   07-4068 7591

TEL:  0429-687 591

FAX:  07-4068 7555



Confirmed on Registration

PAYMENT Due on Invoice

10+ days prior to event

DID you know? We run leadership, teambuilding, EI  and culture change programs in-house. Call  to discuss your needs or get a quote…

TEL: 07-40687591

OTHER Courses coming to TAS... Click title for Brochure

Learning to Lead: Laying solid relational foundations for your emerging leaders

HOBART  --  Sept 30-Oct 1

Compassionate Leadership:  Advanced EI clinic for more resonant and connective leadership.

HOBART  --  Aug 3-4

LAUNCESTON  --  Aug 5-6

More Information...

About your Presenters
Bill Cropper is Director of The Change Forum and creator of our programs. He has a wealth of practical experience in change management, leadership learning and group facilitation in federal, state and local government organisations around Australia over many years, including program development, and facilitation/coaching services around team reformation, strategic planning and the application of Peter Senge’s Five Disciplines to leadership learning and organisation change. Bill is keenly interested in the benefits of conversational coaching and emotional intelligence to promote more productive, open inter-changes and facilitate personal growth and change mastery. For the past 7 years, he’s delivered extensive rounds of coaching clinics and leadership learning forums in major centres around Queensland for all levels of leaders from diverse organisation backgrounds.
Leigh Bennett is an associate presenter for The Change Forum. He's principal of Enterprise Innovations, a management consultancy providing various business innovation, project management, leadership learning and  economic development services ranging from tourism projects to strategic, corporate and business planning, coaching, mentoring and leadership capacity building. With a similar relaxed presentation style to Bill, Leigh has worked extensively with all layers of government, many corporations and small business, and was previously CEO for Hervey Bay City Council.

Quick Clix...

Looking for personal leader-ship coaching? Download our Coaching Prospectus for insights to our approach...

Need a helping hand with change? Download our Change Services Profile for insights on ways we help...

Our periodical E-Newsletters are a treat of topical leadership issues - latest edition focuses on the part compassion plays in leadership and life...

Our free FactFiles on leadership, EI, conversations, change and other topics offer a sample of the information in the self-coaching guides provided with our various clinics…

MORE Information...

To find out more about our leadership, team-building, and change support services visit

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