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The Change Forum

Emotional Intelligence &

Difficult Discussions

~ News, Tips & Coming Events


...EI coaching clinics for CQ leaders and staff tools and a process for dealing with difficult discussions

Hi – Bill Cropper here with our latest CC E-NEWS and a reminder about October events in CQ.... Our 2-day Personal Mastery clinic on EI for leaders will be run in Mackay OCT 7-8 with EI@Work a 1-day seminar for staff to be held in Rockhampton OCT 13 followed by Dealing with Difficult Discussions OCT 14-15. Discount places still available for all events. More below...  And keep in mind our final CQ event this year Learning to LEAD: Laying Foundations for Leadership in Rockhampton NOV 17-18... Download Brochure here, on-line or request by email...

Talking about emotions and conversations... What's your team talk like when emotions get high?  Is your conversational culture constructive or caustic? Caustic conversations kill off trust, ruin relationships and turn teams toxic.  Our latest E-NEWS looks at handling toxic emotions and coping with caustic conversations at work – and take a look at our new 1-day seminar on this topic to be launched early next year (flyer link opposite)... 

Those of you who’ve been along to my clinics, know I take a practical, tool-kit type approach backed up by some seriously useful self-coaching guides to support you applying the tools back at work. Hope you can join us at one of these events soon and if not, perhaps you have colleagues or staff who’d like to. And yes – we do run all our coaching clinics in-house if you'd like your whole team to be able to participate!  Cheers, Bill

Read our latest Newsletter featuring:

Caustic Conversations

Inviting Expressions of Interest for 2010


Handling Toxic Emotions at Work

Special 1-day clinic on stress-survival skills for coping with caustic conversations at work

We'll be running this clinic in locations where sufficient interest is expressed. So please let us know if you'd be interested in coming along to an event in your region...

Express Interest here

Why Emotional Intelligence Matters…

Emotions matter for good leadership, good work and good teams. They affect how we think, how we lead, how we cope with change and stress, how well we work together, how motivated, satisfied and effective we are. Emotional skills like connectivity and empathy are critical to work, leadership and life success – to raising levels of focus, purpose, optimism and joy; insulating ourselves from the ill-effects of toxic work cultures; and building positive, productive workplaces.

These skills can be learned and that’s what Change Forum coaching clinics do – equip people to learn how to be better leaders and team-players, to build vibrant work cultures and bring out the best in themselves and their teams.  Read more

How leaders manage their moods and how aware they are of their emotional patterns, profoundly affects work culture, team climate and ultimately, job performance and business success. And we believe it’s just as important for staff as it is for leaders to understand and manage emotions at work...

EI is the basis for building great teamwork and improving levels of achievement; and it helps decrease dysfunctional behaviours and performance drawbacks that set off negative emotional chain-reactions, drain energy and turn teams toxic. EI isn’t only indispensable for successful work, it’s indispensable for leading a successful life!

Why not join us at one of our upcoming coaching clinics to find out how you can better lead, support and collaborate with others in these turbulent times. And if you can't join us yourself -- you may have colleagues, staff or friends who can...

Click Course title for Brochure or Email us to send you one

Personal Mastery:

Leading with EI



2-day personal mastery clinic on key EI practices for leaders to cultivate more productive emotional climates at work

EI@Work: Working with Emotional Intelligence



1-day interactive EI seminar for non-managerial STAFF

Dealing with Difficult Discussions

ROCKh'TON -- OCT 14-15

A 2-day conversations clinic that provides a series of tools and a process to help convert destructive confrontation into constructive conversations

Personal Mastery: Leading with EI

~ OCT 7-8 MACKAY ~

Key dimensions and practices for EI leaders to cultivate more positive productive emotional climates at work...

EI is a critical competency for all capable leaders.  Your success as a leader has a lot more than you may think to do with your own level of personal mastery and emotional intelligence. How leaders manage their moods and how aware they are of their emotional patterns, profoundly affects work culture, team climate and ultimately, job performance and business success. This practical 2-day clinic aims to help leaders of all levels understand the role personal mastery and emotional intelligence play in producing high-performance leadership results and create more connective and constructive relationships at work...

Download course Brochure for details and registration form...

What do people say about our most popular and highly beneficial clinic?

“A great learning experience - useful, enjoyable, informative and quite relevant to my life - both work and personal - especially the 7 practices of EI Leaders... well balanced mix of theory, practical and humour in a relaxed atmosphere..." Mickey Polkinghorne, Disability Services Queensland
“The most interesting and relevant training I’ve ever attended. Content and structure excellent - every topic entirely relevant to my work as a manager and my everyday work practice.” Graham Stark, Queensland Health

EI@Work: Working with Emotional Intelligence


Interactive 1-day seminar for those you rely on most: your STAFF

This down-to-earth, 1-day seminar will show staff what EI is, why it matters and how to start applying basic EI tools and behaviours at work. They'll learn about the nature of EI and its impact on them, their relationships and their work ability; explore the way feelings influence job satisfaction and how they can interact better with others; and practise ways to better manage moods, control negative emotions and cope with stress, pressure and the demands of change.

Here’s a fantastic way to give a boost to your staff’s motivation and commitment levels not to mention improving the way they relate to you and the rest of the team!

Download course Brochure for details and registration form...

What do staff say about this stimulating, informative and interactive seminar?

“EI at Work was awesome….A great learning experience that everyone should partake in.” Kyle Leary, Qld Health

“A worthwhile course applicable to any profession. Course content excellent and very applicable to my work.” Mary Cataldo, Disability Services Qld

“Impressed by the way you unpack EI - I see how it can transform workplaces, relationships & the way we live & learn.” Jan Fenlon, Gracemere SS

Dealing with Difficult Discussions


A coaching clinic with easy to apply tools for anyone keen to convert destructive confrontation into constructive conversation

No matter how conversationally competent we are, we all have times when things just don’t go ‘right’ – no matter what efforts we make or conversational strategies we try! Poorly handled or avoided, challenging, confronting or contentious conversations cause so much conflict and stress in workplaces – they're something we could all learn to handle better.

‘Dealing with Difficult Discussions’ equips you with a robust, step-by-step process to navigate your way through those troublesome moments...

Fabulous learning experience! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath, Qld Health
“Everyone can benefit from this clinic - regardless of degree of experience... A very positive learning experience in a comfortable, safe environment...” Kim Cree, Rockhampton Regional Council

Download course Brochure for details and registration form...


Learning to Lead: Laying Foundations for Leadership

ROCKh'TON - NOV 17-18

Relational leadership skills for new and emerging leaders - learn how to really lead people not just manage


Still Available ALL Events...

2-Day / 1-Day (All GST Inc)

$594 / $396 single

$1650 / $1155 group of 3

$528 / $363 Schools / NFP

FEE Includes

 Self-Coaching Toolkit

 Course participation

Lunch & refreshments

Course Certificate



…by PHONE or FAX

HO:   07-4068 7591

TEL:  0429-687 591

FAX:  07-4068 7555



Confirmed on Registration

PAYMENT Due on Invoice

10+ days prior to event

DID you know? We run leadership, teambuilding, EI and culture change programs in-house...

Contact us to discuss your needs, get a quote or find out more about our leadership, team-building, coaching and change support services:

TEL: 07-40687591

or try these Quick CLIX...

Need a helping hand with change? Review our Change Services Profile...

Periodical E-Newsletters on topical leadership issues...

Free FactFiles on topics from our self-coaching guides...

Our Coaching Prospectus offers insights into our personal coaching approach...

ABOUT your Presenter...

Bill Cropper, Director of The Change Forum, is creator of our programs and an accomplished facilitator with an extensive back-ground in leadership learning, team development and workplace change management over many years.  He has been delivering our current series of coaching clinics and learning forums in major centres around Queensland for the past 7 years.

“Bill, you are passionate about what you present and an excellent facilitator” Stefanie Bishell, Wide Bay Water Corporation

“I appreciated the way you spoke in a way that we could relate to – a very relaxed and inclusive style that made it easy to keep focussed on what you were presenting.” Karen Sellars, Bluecare

Extending the learning... Improving our own team or workplace culture is a great place to start but real change is better achieved when the whole working community  participates, so it's really helpful to let people in other workplaces and organisations know about improvement opportunities on offer in their region. Your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more notices of upcoming events or newsletters – that’s OK, just let us know. (Unsubscribe link below)


Bill Cropper
Director  - The Change Forum

Mob: 0429-687 513


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