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The Change Forum - Learning Solutions for Leadership & Change

Tel: 07-40687591

Mob: 0429-687 513


Scheduled public learning Events... and In-House on Request...

Dealing with Difficult Discussions

MACKAY July 28-29 ROCKHAMPTON Oct 14-15


A step-by step approach can help take the heat out of those challenging conversational encounters...   Read more  

A 2-Day conversational coaching clinic 

for anyone keen to handle confrontation more effectively

Difficult Discussions: Managing the unavoidable

Easy to apply tools and a process to follow to convert destructive confrontation into constructive conversation

No matter how conversationally competent we are, we all have times when things just don’t go ‘right’ – no matter what efforts we make or conversational strategies we try. How do you shape up in managing those difficult conversational moments? Do you resort to blame, accusation, domination – or retreat into silence and hope it will all slide past?

Challenging, confronting or contentious conversations cause so much conflict and stress in workplaces. Poorly handled or avoided, they detract from performance and erode work relationships. They're something we could all learn to handle better.

Do you want to build the confidence to have more courageous conversations at work and tackle those difficult discussions we all avoid?

The Change Forum offers a 2-day conversational coaching clinic: ‘Dealing with Difficult Discussions’ that equips you with a robust set of easy-to-use tools and a step-by-step approach to navigate your way through those troublesome moments and help you convert destructive confrontations into more constructive conversations.  Highly beneficial for anyone who wants to be able to handle difficult conversations more confidently and constructively – managers, team leaders, committee members, facilitators, trainers, customer liaison officers.

You can do something constructive about handling confrontation better, overcoming anxiety and managing your own responses to challenging situations more effectively... Dealing with Difficult Discussions offers you a safe, supportive environment to explore:


What makes some discussions so difficult and the underlying patterns at play in them


Your own tendencies when the conversational heat gets turned up


Managing your own responses to challenging situations more effectively


How to avoid common mistakes that crop up in difficult discussions


How to defuse difficult discussions and convert confrontation into constructive conversation

Discount places Still Available… Register Now…

What do people say about this highly regarded clinic?

“Fabulous learning experience! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath, Qld Health
“Everyone can benefit from this clinic - regardless of degree of experience... A very positive learning experience in a comfortable, safe environment...” Kim Cree, Rockhampton Regional Council

“Easy to follow and useful. It really has informed my conversations since the course.” Cathie Peut, Centrelink

“Well worth the time and very good value. The training was of a very high standard" Ken Day, Dept of Local Government & Planning

Also in MACKAY: JULY 27 ~ ROCKY: OCT 13...

EI at WORK: Working with Emotional Intelligence

An interactive 1-day seminar for non-supervisory STAFF

We believe it’s just as important for staff as it is for leaders, to understand and manage emotions and become more emotionally aware

This 1-day down-to-earth, lively seminar shows staff what EI is, why it matters and how to start applying basic EI tools and behaviours at work. Here’s a fantastic way to give a boost to your staff’s motivation and commitment levels not to mention improving the way they relate to you and the rest of the team! 

If you want to bring out the best in your staff you’ll want to send them along to this stimulating seminar… Extra discounts for groups of 3 or more...  Download course Brochure for details and registration form...

Got interested colleagues and friends? Greatly appreciated if you can please forward this course notice on to staff, colleagues and friends who may be keen to strengthen their leadership skills base or encourage others to and create energetic and pro-active leadership cultures at work. And if you would extend this circulation to include your wider management, HR or government networks, we’d also be most grateful.

Thank you for your time.  And if you don't want any more notices of upcoming events or newsletters – that’s OK, just let us know.  (Unsubscribe link below)

Hope to see you some time in 2009!  Cheers…

Bill Cropper
The Change Forum


in your Region:

Click Course title for Brochure

EI at Work: 1-day seminar on working with emotional intelligence for non-managerial STAFF...

MACKAY  --  July 27


Leading with EI: 2-day Personal Mastery clinic for managers and other leaders

MACKAY  --   Sept 1-2


Learning to Lead: Foundation skills for new and emerging leaders - learn how to really lead not just manage.

ROCKHAMPTON -- Aug 18-19


Aims & Content

Registration form

EarlyBird DISCOUNTS...


~ usu. 21+ days in advance ~

2-Day Event/ 1-Day Event

$594 / $429 single

$1650 / $1188 group of 3

$528 / $396 Schools/NFP

FEE includes GST and...

 100+ page Self-Coaching

Toolkit supports ongoing learning back-at-work

 Course participation

Lunch & refreshments

Certificate of Completion

PAYMENT Due on Invoice

10+ days prior to event



…by PHONE... FAX

TEL:   07-4068 7591

MOB:  0429-687 591

FAX:  07-4068 7555



Confirmed on Registration

DID you know? We run leadership, teambuilding, EI and culture change programs in-house...

Contact us to discuss your needs, get a quote or find out more about our leadership, team-building, and change support services:

Tel: 07-40687591

or try these Quick Clix...

Need a helping hand with change? Review our Change Services Profile...

Periodical E-Newsletters on topical leadership issues...

Free FactFiles on topics from our self-coaching guides...

Our Coaching Prospectus offers insights into our personal coaching approach...

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