conversational coaching clinic
anyone keen to handle confrontation more effectively
Managing the unavoidable
to apply tools and a process to follow to convert destructive
confrontation into constructive conversation
No matter how conversationally competent we
are, we all have times when things just don’t go ‘right’ – no matter
what efforts we make or conversational strategies we try. How do you
shape up in managing those difficult conversational moments? Do you
resort to blame, accusation, domination – or retreat into silence and
hope it will all slide past?
Challenging, confronting or contentious
conversations cause so much conflict and stress in workplaces. Poorly
handled or avoided, they detract from performance and erode work
relationships. They're something we could all learn to handle better.
Do you want to build the confidence to have
more courageous conversations at work and tackle those difficult
discussions we all avoid?
The Change Forum offers a 2-day
conversational coaching clinic:
‘Dealing with Difficult Discussions’ that equips you with a
robust set of easy-to-use tools and a step-by-step
approach to navigate your way through those troublesome moments and
help you convert destructive confrontations into more constructive
conversations. Highly beneficial for anyone who wants to be
able to handle difficult conversations more confidently and
constructively – managers, team leaders, committee members,
facilitators, trainers, customer liaison officers.
You can do something constructive
about handling confrontation better, overcoming anxiety and managing
your own responses to challenging situations more effectively...
Dealing with Difficult Discussions offers you a safe, supportive
environment to explore:
Discount places Still
Available… Register Now…
people say about this
highly regarded clinic?
“Fabulous learning experience!
Anyone who has to deal with difficult discussions should
do this course.”
Georgina McGrath, Qld Health
“Everyone can benefit from this clinic - regardless of degree of
experience... A very positive learning
experience in a comfortable, safe environment...”
Kim Cree, Rockhampton
“Easy to follow and useful. It really has
informed my conversations since the course.”
Cathie Peut, Centrelink
“Well worth the time and very
good value. The training was of a very high standard"
Ken Day, Dept of
Local Government & Planning
Also in MACKAY:
JULY 27 ~
ROCKY: OCT 13...
EI at WORK:
Working with Emotional Intelligence
interactive 1-day seminar for non-supervisory STAFF
believe it’s just as important for staff as it is for leaders, to
understand and manage emotions and become more emotionally aware.
1-day down-to-earth, lively seminar shows staff what EI is, why it matters and
how to start applying basic EI tools and behaviours at work. Here’s
a fantastic way to give a boost to your staff’s motivation and
commitment levels not to mention improving the way they relate to you
and the rest of the team!
If you want to bring out the best in your staff you’ll want to
send them along to this stimulating seminar… Extra discounts for
groups of 3 or more...
Brochure for details and registration form...
colleagues and friends?
Greatly appreciated if you can please forward
this course notice on to staff, colleagues and friends who may be keen
to strengthen their leadership skills base –
or encourage others to – and create energetic
and pro-active leadership cultures at work.
And if you would extend this circulation to
wider management, HR or government networks, we’d
also be most grateful.
Thank you for your time. And if you don't want
any more notices of upcoming events or newsletters – that’s OK, just let
us know. (Unsubscribe link below)
Hope to see you some time in 2009! Cheers…