This message best viewed in HTML and can be read on-line here

The Change Forum - Learning Solutions for Leadership & Change

Tel: 07-40687591

Mob: 0429-687 513


Difficult Discussions ~ EI ~ Constructive Conversations

BRISBANE Coaching Clinics ~ September--October

EI and Conversations tools for leadership success...

We dramatically underestimate how much our success as a leader revolves around our emotional intelligence – not just our technical abilities.

Emotional Intelligence is the backdrop to almost everything leaders do – and conversations are the playing field where we most visibly demonstrate it. Leading with emotional intelligence (EI) is about realising that if you want people to take committed action and put in superior performance, you have to connect with their feelings first.                                                                                Read more >>>

Through conversations, leaders inspire, energise and motivate; resonate with the mood of their team, then act in ways that bring out the best in them; set the emotional tone of workplaces; and create cultures that support good work.

When you think of it this way, the ability to have more emotionally intelligent conversations is an indispensable leadership tool. The calibre of their conversations is a key element for the effective functioning of any team – and it’s dealing with difficult discussions in particular that present leaders with the biggest test of their EI and conversational capabilities.                                Read more >>>

And that's where The Change Forum coaching clinics come in...

Click Course title for Brochure

Dealing with Difficult Discussions


GOLD COAST -- Nov 5-6

TOOWOOMBA -- Nov 17-18

Personal Mastery:

Leading with EI


TOOWOOMBA -- Nov 17-18

Leading through Conversations


EI at Work:

1-day STAFF seminar


Dealing with Difficult Discussions


Easy to apply tools and a process to follow to convert destructive confrontation into constructive conversation...

No matter how conversationally competent we are, we all have times when things just don’t go ‘right’ – no matter what efforts we make or conversational strategies we try! Poorly handled or avoided, challenging, confronting or contentious conversations cause so much conflict and stress in workplaces – they're something we could all learn to handle better. ‘Dealing with Difficult Discussions’ is 2-day coaching clinic that equips you with a robust, step-by-step process to navigate your way through those troublesome moments...

Fabulous learning experience! Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath, Qld Health
“Everyone can benefit from this clinic - regardless of degree of experience... A very positive learning experience in a comfortable, safe environment...” Kim Cree, Rockhampton Regional Council

Download course Brochure for details and registration form...

Personal Mastery: Leading with EI


Key dimensions and practices for EI leaders to cultivate more positive productive emotional climates at work...

Your success as a leader has a lot more than you may think to do with your own level of personal mastery and emotional intelligence. How leaders manage their moods and how aware they are of their emotional patterns, profoundly affects work culture, team climate and ultimately, job performance and business success.  'Personal Mastery: Leading with EI' is a 2-day practise-intensive clinic to help leaders at all levels create more connective and constructive relationships at work...

“A great learning experience - useful, enjoyable, informative and quite relevant to my life - both work and personal - especially the 7 practices of EI Leaders... well balanced mix of theory, practical and humour in a relaxed atmosphere..." Mickey Polkinghorne, Disability Services Queensland
“The most interesting and relevant training I’ve ever attended. Content and structure excellent - every topic entirely relevant to my work as a manager and my everyday work practice.” Graham Stark, Queensland Health

Download course Brochure for details and registration form...

Leading through Conversations


7 essential principles for constructive conversation to build leadership capacity and enrich workplace culture...

Knowing how and when to use different conversational tools is a vital but neglected element for personal mastery and leadership success!  Conversations are at the core of what all leaders do – whether leading change, reenergising teams, reviewing performance, coping constructively with complaints or creating exceptional customer service climates. Through conversations we most visibly demonstrate our level of personal mastery and emotional intelligence and build the relationships and quality of interactions that influence workplace culture and team effectiveness. ‘Leading through Conversations’ is a 2-day coaching clinic that demonstrates principles and tools for becoming more conversationally aware to help you engage in more positive, effective conversations and facilitate more skillful discussions at work.

Powerful, compelling, easy to participate – influenced me in ways I never thought possible!” Dennis Wyatt – The Townsville Hospital
“Conversation is important to every office supervisor and manager. I learned skills that count in day to day issues!” Michael Dore – Qld Transport

Download course Brochure for details and registration form...

EI@Work: Working with Emotional Intelligence


Interactive 1-day seminar for those you rely on most: your STAFF...

We believe it’s just as important for staff as it is for leaders to understand and manage emotions at work. Emotional Intelligence is the basis for great teamwork and positive, productive workplaces – and decreasing dysfunctional behaviours that drain energy and turn teams toxic. EI at Work is a lively, down-to-earth 1-day seminar that will show your staff what EI is, why it matters and how to start applying basic EI tools and behaviours at work. Here’s a fantastic way to give a boost to your staff’s motivation and commitment levels not to mention improving the way they relate to you and the rest of the team!  What do staff say about this stimulating, informative and interactive seminar?

“EI at Work was awesome….A great learning experience that everyone should partake in.” Kyle Leary, Qld Health

“A worthwhile course applicable to any profession. Course content excellent and very applicable to my work.” Mary Cataldo, Disability Services Qld

“Impressed by the way you unpack EI - I see how it can transform workplaces, relationships & the way we live & learn.” Jan Fenlon, Gracemere SS

Download course Brochure for details and registration form...

Know others interested in leadership skill-building? Greatly appreciated if you'd share this information with staff, colleagues and associates who may be interested to learn more about building more connective and constructive cultures at work.  And if you would extend this circulation to your wider management, HR or other business networks, we’d also be most grateful.

Thank you for your time.  And if you don't want any more notices of upcoming events or newsletters – that’s OK, just let us know.  (Unsubscribe link below)


Bill Cropper
The Change Forum


coming to your Region:

Click Course title for Brochure

Learning to Lead: Foundational leadership skills for new and emerging leaders - learn how to really lead not just manage.


BRISBANE  -- OCT 29-30

The Coaching Leader's Clinic: Tools and techniques to adopt a more facilitative, coaching style of leadership


BRISBANE -- Nov 10-11

Preparing People for Change:  Help people come to terms with and engage with change constructively.


Fundamental Facilitation: 2-day skills clinic on tools and practices to facilitate teams and groups...

BRISBANE   --   OCT 22-23

Leading Change: Processes, tips & tools to lead people through change



Aims & Content

Registration form



~ Register TODAY...

2-Day Event / 1-Day Event

$594 / $429 single

$1650 / $1188 group of 3

$528 / $363 Schools/NFP

FEE includes GST and...

 100+ page Self-Coaching

Toolkit supports ongoing learning back-at-work

 Course participation

Lunch & refreshments

Certificate of Completion

PAYMENT Due on Invoice

10+ days prior to event



…by PHONE... FAX

TEL:   07-4068 7591

MOB:  0429-687 591

FAX:  07-4068 7555



Confirmed on Registration

DID you know? We run leadership, teambuilding and culture change programs in-house...

Contact us to discuss your needs, get a quote or find out more about our leadership, team-building, and change support services:

Tel: 07-40687591

or try these Quick Clix...

Need a helping hand with change? Review our Change Services Profile...

Periodical E-Newsletters on topical leadership issues...

Free FactFiles on topics from our self-coaching guides...

Our Coaching Prospectus offers insights into our personal coaching approach...

About your Presenter...

Bill Cropper, Director of The Change Forum, has an extensive background in workplace change management, team development and leadership learning and has been delivering public leadership coaching clinics and learning forums in major centres around Queensland for around 7 years.

“Bill, you are passionate about what you present and an excellent facilitator” Stefanie Bishell, Wide Bay Water Corporation

“I appreciated the way you spoke in a way that we could relate to – a very relaxed and inclusive style that made it easy to keep focussed on what you were presenting.” Karen Sellars, Bluecare

>>> Why not let others know... Please forward to colleagues and friends                                                         >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free factfiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails.

>>> Please Remove me from your mail list                                                                                              >>> Please Update my contact details