The Change Forum

A Reminder for your Diary...

Dealing with Difficult Discussions

A 2-Day Conversational Coaching Clinic

Facilitated by Bill Cropper

BRISBANE – October 28-29

Toowoomba – November 29-30

…DISCOUNT Places Still Available…

Call, Email or Register On-line

Scheduled & In-House learning events for leaders and teams
Tel: 07- 4068 7591

…7 Steps plus Tips and Tools to help you Deal with Difficult Discussions better…

Consider... If you were going on a trip where the roads were rough and the chances of getting bogged high, you’d want a road-map to help avoid, or at least alert you to, the hazards.

Difficult discussions are pretty rough-and-tough roads for most of us – and a map would come in handy here too. The biggest fear most of us have with challenging conversations is not knowing how they’ll go – where the best place is to start and where the potholes and pitfalls are.

While difficult discussions always have a degree of uncertainty, there are some predictable steps you need to work through in most of them… [Read more in the attached FactFile – also available on-line]

Do you want to be able to tackle difficult discussions more courageously?

Our popular Dealing with Difficult Discussions coaching clinic takes you through some useful steps and easy-to-use tools to help you traverse this tough terrain with more confidence. Why not take advantage of one of the DISCOUNT places still available at our next BRISBANE clinic – OCT 28-29 More information below…

“This course really hit the mark with me – well structured, worthwhile, easy to understand and apply in real life. I have already applied what I learned to overcome my weakness in difficult discussions and have a very constructive DD.” Lisa Cochrane – Queensland Police

Dealing with DIFFICULT DISCUSSIONS: BRISBANE OCT 28-29 ~ Toowoomba NOV 29-30

[Click Title for course Brochure or see attached Flyer]

Poorly handled or avoided, challenging, confronting and contentious conversations cause so much conflict and stress in workplaces – they're something we could all learn to handle better. Join us as we unpack what’s actually going on when the talk becomes tense and learn how you can take a more methodical, controlled and step-by-step approach to convert potentially destructive confrontation into constructive conversation.

Topics and tools we cover in this 2-day clinic will help you...


Grasp the dynamics behind difficult discussions and how to use this


Identify common mistakes we make when the talk gets tough and how to avoid them


Find out ways to start a difficult discussion and raise hard topics


Practise tools to defuse difficult situations and resolve differences

“Fabulous!… Anyone who has to deal with difficult discussions should do this course.” Georgina McGrath – Qld Health
“An excellent course of enormous benefit to anyone who supervises/manages staff.”
Sandy Walsh – CQIT
“Very beneficial… presented in a way that was easy to pick up the concepts and use them"
Kym Columbine, Qld Health
“Great structure and content, presented in everyday language with an easy-to-follow guidebook."
Bill Ohl, DETA
“A really valuable course for dealing with difficult discussions.”
Karen Gault - Department of Communities

Also coming up in BRISBANE…

Learning to LEAD NOV 2-3

Personal Mastery: Leading with Emotional IntelligenceNOV 24-25

Leading Culture Change NOV 26

Leading through ConversationsDEC 2-3

All Change Forum clinics are practical, challenging and stimulating with a comprehensive take-away Toolkit to help you put your learning into practice in real time back at work… Those who’ve been along to other Change Forum programs know that Bill takes a down-to-earth approach and creates a relaxed, engaging, safe and FUN environment for learning...

Register ON-LINE, by email or fax: And be quick to reserve one of the discount places still available for this clinic -- send in your nomination to secure your place -- payment can follow on Invoice. Current discounts: 2-day clinics: $660 GST inc… 1-day program: $440 GST inc… [Schools & NFP: 2-days $550 & 1-day $396].

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs. So if dates don’t suit or you’d like to incorporate any of our clinics or tailored programs into your internal teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

FactFiles, News & Services Profiles: For an overview of our change support and team development services download our Working Better Together Prospectus and Change Services Profile. Our free FactFiles and CC E-NEWS also available on-line, feature topical tips on a range of subjects like emotional intelligence, constructive conversations, culture and change to share with colleagues and friends.

Extending the learning... Improving our own team or workplace culture is a great place to start but real change is better achieved when the whole working community  participates, so it's really helpful to let people in other workplaces and organisations know about improvement opportunities on offer in their region. Your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Hope to see you or your staff at one of these great learning opportunities… Thank you for your time. And if you don't want any more notices of upcoming events or newsletters – that’s OK, just let us know. (Unsubscribe link below)


Bill Cropper
Director  - The Change Forum

Mob: 0429-687 513







+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Standard Early Fees 21+days

2-Day / 1-Day (All GST Inc)

• $660 / $440 single

• $550 / $396 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

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