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~ News, Tips & Coming Events

Dynamics of Difficult Discussions

“Dealing with Difficult Discussions”  Brisbane – November 5-6

~ Express interest by October 28 for end-of-year special discount ~

“Leading with Emotional Intelligence”  Brisbane – November 26-27

We do courses in-house... we also run an extensive series of ‘Working Better Together’ clinics to build your team…

Hi – Bill Cropper here... Difficult discussions cause so much conflict and stress at work, it's a wonder we don't work on dealing differently with them? Handling hard issues and contentious conversations presents us with the biggest test of our emotional intelligence capabilities.  Our current E-NEWS  offers insights and tips on coping with caustic conversations… and Read more >>>  in our FactFile on Tips for Dealing with Difficult Discussions…

Want to hone your abilities in these crucial skill areas? Take a look at these clinics coming up in Brisbane…

November 5-6: Dealing with DIFFICULT DISCUSSIONS: …they’re something everyone has to learn how to handle better. Do you want to have more courageous conversations and tackle difficult discussions more diligently? This clinic equips you with a robust set of easy-to-use tools to navigate your way through those troublesome moments more confidently. Practise a more methodical, controlled and step-by-step approach to convert destructive confrontation into constructive conversations. Click on course title for brochure. Topics we cover include…


Deciphering the dynamics of difficult discussions


Starting a difficult discussion more decisively


3-part structure behind difficult discussions


Blockers: Intentions, blame and assumptions


Facing feelings - core of difficult discussions


Tips for defusing difficult moments


5-stages in dealing with difficult discussions

November 26-27: Personal Mastery: LEADING with EI: Emotions are the backdrop to everything leaders do. How aware we are of our emotional patterns and the impact we have on others, profoundly affects work culture, team climate and ultimately, job performance. This clinic has loads of relevant insights into how to apply 7 key EI practices to energise your leadership, create more connective team relationships and bring out the best in others… Click on course title for brochure. Topics we cover include…


Emotional effectiveness - what it is and why it’s important to leaders


Emotional hijacks - how leaders act as emotional amplifiers


The 7 Practices of Emotionally Intelligent leaders


Mood control – how feelings impact how we lead


Empathy: Reading your emotional radar


EI in play: the conversational connection


EI Inventory: taking stock of your EI skills

Free FACTFILES: For more on EI connections, see our free FactFiles featuring topical tips on aspects of EI like 10 Dimensions of EI Teams, EI: Why it matters for life, work and well being and EI at School: Why it’s every teacher’s business.

Personalised COACHING: We also provide personalised leadership coaching services for managers keen to fast-track their leadership capabilities or address specific performance challenges. Want to find out what “all this coaching stuff is about? Download a copy of our Coaching Services Prospectus.

Can we do these clinics IN-HOUSE? If dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, we offer a range of programs in-house to groups of 12 or more.  Use our on-line enquiry form or call us to discuss ways we can help…

Extending the learning... Improving our own team or workplace culture is a great place to start but real change is better achieved when the whole working community  participates, so it's really helpful to let people in other workplaces and organisations know about improvement opportunities on offer in their region. Your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Hope to see you or your staff at one of these great learning opportunities… Thank you for your time. And if you don't want any more notices of upcoming events or newsletters – that’s OK, just let us know. (Unsubscribe link below)



Bill Cropper
Director  - The Change Forum

Mob: 0429-687 513







+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


All Registrations 2009...

2-Day / 1-Day (All GST Inc)

• $594 / $396 single

• $1650 / $1155 group of 3

$528 / $330 Schools / NFP

 FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

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