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Recommended Sites & Readings...

   Organisation web addresses you might find useful:


Australian Society for Organisational Learning


Consortium for Emotional Intelligence Research in Organisations founded by Daniel Goleman, Richard Boyatzis and others has a wealth of research articles


EQ at Work online is an excellent site with support tutorials


Crucial Conversations (Kerry Patterson et al)


Susan Scott's website (Fierce Conversations)


Triad Consulting Group (Douglas Stone, Bruce Patton & Sheila Heen) has useful articles and resources on difficult conversations


The Change Management Learning Centre and BPR Online Learning Centre (Prosci, Quality Leadership Center, Inc) contain free online tutorials on change management and business process design, purchasable resource materials and links to other useful sites
www.leadership-connexions.org Queensland Public Sector Leaders Forum - regular monthly gatherings in Brisbane to share learning and network
www.conversationmatters.com Loren Ekroth, Ph.D. is a specialist in human communication and a (US) national expert on conversation for business and social life. His regular "Better Conversations Newsletter" is a gem... You can subscribe through this link:  Join Our Mailing List

   References & Recommended Readings:

   Emotional Intelligence & Compassionate Leadership:

Boyatzis, Richard and McKee, Annie (2005) Resonant Leadership: Renewing Yourself and Connecting with Others Through Mindfulness, Hope and Compassion, Harvard Business School Press, Boston Mas.

Covey,  Stephen R. (1989) The 7 Habits of Highly Effective People: Restoring the Character Ethic   Melbourne, Vic.: Business Library.

Glasser, William (1998) Choice Theory: A New Psychology of Personal Freedom HarperCollins Publishers New York

Goleman, Daniel (1996) Emotional Intelligence: Why it can matter more than IQ Bloomsbury London

Goleman, Daniel (1998) Working with Emotional Intelligence Bloomsbury London

Goleman, Daniel (2003) Destructive Emotions and how we can overcome them: A Dialogue with The Dalai Lama Bloomsbury, London

Goleman, Daniel (2006) Social Intelligence – New Science of Human Relationships Hutchinson

His Holiness the Dalai Lama with Howard C Cutler, M.D. (1998) The Art of Happiness A Handbook for Living Hodder, Sydney

Schutz, Will (1995) The Human Element: Productivity, Self Esteem and the Bottom Line, Jossey-Bass.

Seligman, M. E. P. (1990) Learned Optimism Knopf: New York

Ladner, Lorne (2004) The Lost Art of Compassion: Discovering the Practice of Happiness in the Meeting of Buddhism and Psychology, HarperCollins NY


Argyris, Chris & Schön, Donald A. 1974, Theory in Practice: Increasing Personal Effectiveness, Jossey-Bass, San Francisco

Harkins, Phil (1999) Powerful Conversations: How High Impact Leaders Communicate McGraw-Hill

Patterson, Kerry, Grenny, Joseph, McMillan, Ron, Switzler, Al (2002) Crucial Conversations: Tools for Talking when Stakes are High, McGraw-Hill

Patterson, Kerry, Grenny, Joseph, McMillan, Ron, Switzler, Al (2005) Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behaviour, McGraw-Hill     

Scott, Susan (2002) Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time, Viking

Stone, Douglas, Patton, Bruce & Heen, Sheila (1999) Difficult Conversations: How to Discuss What Matters Most Penguin Books

Ekroth, Loren Ph.D. "Better Conversations Newsletter" -- a gem... Subscribe through this link:  Join Our Mailing List  or Contact Loren@conversationmatters.com

   Learning Organisations:

Senge, Peter M., Kleiner, A., Roberts, C., Ross, R.B. & Smith, B.J. (1994) The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization, Doubleday, New York

Senge, Peter M. Kleiner, A., Roberts, C., Ross, R.B. & Smith, B.J. (1999) The Dance of Change: The Challenges of Sustaining Momentum in Learning Organizations, Nicholas Brealey, London


Backroad Connections Pty Ltd 2003, Approaches to Change Management for Flexible Learning (version 1.00), Australian Flexible Learning Framework Quick Guides series, Australian National Training Authority.  This document can be accessed at: http://flexiblelearning.net.au/guides

Handy, Charles 1996 Beyond Certainty: The Changing Worlds of Organisations, Arrow Business Books, London

Hargrove, R. 1998, Mastering the Art of Creative Collaboration, McGraw Hill, New York.  For a useful summary see King, Donnell (1999) ‘Robert Hargrove on Dialogue’ in Dialogue Digest at www.soapboxorations.com/ddigest

Harvard Business Review Paperback (1998) Harvard Business Review: on Change, Harvard Business School Press, Boston, Mass.

Katzenbach, Jon R., Beckett, F., Dichter, S., Feigen, M., Gagnon, C., Hope, Q., Ling, T. (1996) Real Change Leaders: How You can Create Growth and High Performance at your Company, Nicholas Brealey, London

Kotter,  John P. (1996) Leading Change  Harvard Business School Press, Boston, Mass.

Pasternack, Bruce A., & Viscio, Albert J. 1998 The Centerless Corporation: A New Model for Transforming your Organization for Growth and Prosperity, Simon & Schuster, New York

Peters, Tom (1992) Liberation Management: Necessary disorganisation for the nanosecond Nineties Pan Books


Boyatzis, Richard and McKee, Annie (2005) Resonant Leadership: Renewing Yourself and Connecting with Others Through Mindfulness, Hope and Compassion, Harvard Business School Press, Boston Mas.

Katzenbach, Jon R. (1997) Real Change Leaders: How you can Create Growth and High Performance at your Company.  Times Books.

Goleman, Daniel (2002) The New Leaders: Transforming the Art of Leadership into the Science of Results Time-Warner Books

Wheatley, Margaret J. (1994) Leadership and the New Science: Learning about Organisation from an Orderly Universe. Berrett-Koehler, San Francisco

Heifetz, Ronald A. (1999) Leadership Without Easy Answers Harvard University Press


Crane, Thomas G. (1998) The Heart of Coaching: Using transformational coaching to create a high-performance culture FTA Press, San Diego, Calif

Eaton, John & Johnson, Roy (2001) Coaching Successfully Dorling Kindersley, London

Whitmore, John (2002) Coaching for Performance: Growing People, Performance and Purpose, Nicholas Brealey, London

Zeus, Perry and Skiffington, Suzanne (2000) The Complete Guide to Coaching at Work McGraw-Hill, Sydney

Zeus, Perry and Skiffington, Suzanne (2003)  Behavioural Coaching: Building Sustainable Personal and Organizational Strengths McGraw-Hill Sydney

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