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The Change Forum

EI & Conversation Tools for dynamic Leadership

The Emotionally Intelligent Leader

…1-day fast-track on 7 crucial EI leader practices..

Cairns: APRIL 22 ~ Townsville: MAY 13

Mt Isa JULY 16

Dealing with Difficult Discussions

…convert confrontation into constructive conversation…

Cairns: APRIL 23-24 ~ Townsville: MAY 14-15

Mt Isa: SEPT 2-3

Positive Performance Conversations

...taking a positive approach to poor performance...

Townsville: APRIL 26 ~ Cairns: JUNE 11

Mt Isa: JULY 17

Outlines below… Download Brochure & Register On-line

Designed & Presented by

Bill Cropper

All Change Forum programs available IN-HOUSE tailored to your leadership, team or culture change needs.

The Change Forum is an approved Queensland Health provider for

Leadership Development, Coaching and Culture Change Services

Call, email or enquire on-line at:

Tel: 07- 4068 7591


Mastering EI & conversation skills helps leaders tackle tough talks with more ease…

EASTER FEE savings for FNQ

Leaders… see Flyer attached & on-line

…And SHARE with colleagues & friends

Also coming to CAIRNS: MAY 16 & 17

Social Intelligence: EI in Teams

...10 Dimensions for more cohesive, resilient teams...

Talking with Teams

...Teams that talk well together stay together...

Next in TOWNSVILLE: June 12-13

Fundamental Facilitation

...Essential leader skills for working with groups…

Difficult discussions and team dysfunctions are things leaders are expected to take in their stride but it presents most of us with a real test of our conversational and Emotional Intelligence capabilities...

Emotional Intelligence (EI) is a profoundly enriching life-skill we all need, whether it’s building great teams, being a more connective leader, boosting morale and performance or handling difficult team moments and confronting conversations. Does EI really matter that much? We think it does. Just about everything that happens at work can be tracked back to EI – or more often, a lack of it. [More in our FactFile Why EI Matters]

Conversations are the key to building better connections. Casual, crucial or contentious, they’re the cement that holds teams together and connects us to others. Your ability to connect through constructive conversations is an indispensable leadership tool that can really count when it comes to your success!  [More in our FactFile on Constructive Conversations]

The calibre of a leader’s conversations is a telling indicator of the performance culture of their workplace and a key element in the effective functioning of any team...

Dealing with difficult discussions is the toughest test of a leader’s conversational capabilities. How well leaders face up to hard talks to resolve differences, repair relationships and reach improved understandings is a true yard-stick of constructive work cultures.  [Read more on-line in our FactFile on  Difficult Discussions]

Tackling poor performance as most leaders will tell you, is one of the most widely feared species of difficult discussions. Despite the fortunes organisations spend on performance management systems, there’s a widespread, well-known reluctance amongst managers to raise hard issues or tackle difficult performers...

The Change Forum’s highly beneficial conversational coaching and EI clinics can boost your conversational confidence and open the way for creating better connections, building trust and inspiring superior performance from your team...

Feedback about our EI Leader Clinic…

A  very powerful learning opportunity and excellent day appropriately structured and managed – that opened my eyes to just how important EI is in all aspects of working life.” Justine Lawson – Central Queensland University

The Emotionally Intelligent LEADER

Cairns: APRIL 22 ~ Townsville: MAY 13 ~ Mt Isa JULY 16

A leader’s ability to connect with the people they lead – to work out what drives their behaviour and what inspires and energises them to perform at their best – is crucial to building happy, productive workplaces and profoundly affects culture, climate and ultimately, job performance. 

Condensed from our 2-day coaching clinic, this 1-day fast-track overviews the 7 practices of emotionally Intelligent leaders and takes you through selected tools to cultivate connectivity and more constructive team relationships.  Topics and tools we cover in this clinic...

·         Master practical tools to manage emotions and use them positively

·         Take-on the role leaders play as emotional care-takers and amplifiers 

·         Tackle tough leadership dilemmas in more emotionally intelligent ways

·         Control emotional hijacks and create a better emotional climate at work

·         Connect better with the people you lead to inspire and motivate them

·         Handle defensiveness and other disruptive emotions in self and others

·         Stock-take your EI leader skills and set practical goals to lift them



5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation


Positive PERFORMANCE Conversations

Townsville: APRIL 26 ~ Cairns: JUNE 11 ~ Mt Isa: JULY 17

Take a solution-focused approach to make tough performance conversations that little bit easier, and the feedback you have to give more ‘sayable’ and ‘hearable’. This 2-day (or 1-day fast-track) practice-based program takes you on a carefully plotted, step-by-step tour of 5 essential Footings and Frameworks to lift your comfort and competence levels and get better results from performance conversations, particularly difficult ones. Topics we touch on this ‘reality-based’ clinic include:

·         Structuring – the 5 Footings and Frameworks to follow

·         ‘De-vaguing – being specific about dissecting performance issues

·         Handling defensiveness - anxiety and other high-pitched emotions

·         Giving Feedback – that is clear, frank and fact-based

·         Anticipating – objections, excuses, justifications and downplays

·         Levelling - saying what you need and why they need it too

·         Reframing - putting negative performance issues across positively

·         Focusing – keeping on track and finding solutions

·         Coaching – getting commitment to goals and actions

Register ON-LINE or use the attached Flyer


“A thoroughly engaging and dynamic training session, full of great information, tools and strategies to assist in any and all difficult discussions..” Amura Blair – EWOQ



Cairns: APRIL 23-24~ Townsville: MAY 14-15 ~ Mt Isa: SEPT 2-3

Challenging, confronting or contentious conversations are something every leader could learn to handle better.  This 2-day practical clinic equips you with a robust set of easy-to-use tools to navigate your way through those troublesome moments more confidently and convert destructive discussions into constructive conversations.  Topics and tools we cover in this clinic include...

·         Dynamics of difficult discussions and how to use this to structure your talk

·         Common mistakes we make when talk gets tough and how to avoid them

·         Starting a difficult discussion more decisively and avoiding defensiveness

·         3-part structure of all difficult discussions

·         Try out tips to defuse difficult moments

·         Conversational formulas to beat blocks like blame & assumptions

·         Facing up to feelings  and using them constructively

·         Unique 8-stage model for dealing with difficult discussions

Register ON-LINE or use the form included in the course Flyer


All Change Forum clinics include a comprehensive self-coaching Guidebook to support on-going learning back-at-work


The Change Forum FactFiles and seasonal E-NEWZines available for download on-line – topical tips, tool extracts and articles on subjects included in our coaching clinics.


Register NOW on-line, by email or fax…


(GST inc… Register 10 days or more prior)

2-day clinics: $693 single or 3 places $1,980  (Full Fee: $858 per person)

                          [NFP/Schools: $594 each]

1-day clinics: $440 single or 3 places $1254  (Full Fee: $528 per person)

                          [NFP/Schools: $396 each]

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: CBD venue confirmed on registration

·         Inclusions: Lunch, refreshments & comprehensive self-coaching Guide  

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in the course Flyer

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Early Registration Discount >21 days

2-Day / 1-Day (All GST Inc)

• $792 / $473 single

• $693 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


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