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The Change Forum

Keen to get on top of how to handle tough talks better?

Dealing with Difficult Discussions

Convert destructive discussions into constructive confrontation


Brisbane: June 18-19

Constructive Conversations

7 Principles for making every conversation make a difference

Brisbane: MAY 9-10

Designed & Presented by Bill Cropper

Outlines below… Download Brochure & Register On-line

All Change Forum programs available IN-HOUSE tailored to your leadership, team or culture change needs.

The Change Forum is an approved Queensland Health provider for

Leadership Development, Coaching and Culture Change Services

Call, email or enquire on-line at:

Tel: 07- 4068 7591


Tools to tackle tough talks with more ease & make every conversation more meaningful

ALSO Coming up in TOOWOOMBA soon

Fundamental Facilitation

...Essential skills all leaders need for guiding good group work…


Difficult discussions and team dysfunctions are things leaders are expected to take in their stride but it presents most of us with a real test of our conversational and relational capabilities...

How you manage your conversations tells all about your leadership style. Casual, crucial or contentious, conversations are the conduit for managing outcomes and the cement that connects us to others. Your ability to hold teams together through constructive conversations is an indispensable leadership tool that can really count when it comes to your leadership success!  [More in our FactFile on Constructive Conversations]

Dealing with difficult discussions is the toughest test of a leader’s conversational capabilities. How well leaders face up to hard talks to resolve differences, repair relationships and reach improved understandings is a true yard-stick of constructive work cultures.  [Read more on-line in our FactFile on  Difficult Discussions]

And that’s where The Change Forum’s conversational coaching clinics come in… Highly beneficial practical programs to boost your conversational confidence and open the way for creating better connections, building trust and inspiring superior performance from your team...




“A thoroughly engaging and dynamic training session, full of great information, tools and strategies to assist in any and all difficult discussions..” Amura Blair – EWOQ


Register ON-LINE or use the attached Flyer


Toowoomba APRIL 29-30… Brisbane JUNE 18-19…

Challenging, confronting or contentious conversations are something every leader could learn to handle better.  This 2-day practical clinic equips you with a robust set of easy-to-use tools to navigate your way through those troublesome moments more confidently and convert destructive discussions into constructive conversations.  Topics and tools we cover in this clinic include...

·         Dynamics of difficult discussions and how to use this to structure your talk

·         Common mistakes we make when talk gets tough and how to avoid them

·         Starting a difficult discussion more decisively and avoiding defensiveness

·         3-part structure of all difficult discussions

·         Try out tips to defuse difficult moments

·         Conversational formulas to beat blocks like blame & assumptions

·         Facing up to feelings  and using them constructively

·         Unique 8-stage model for dealing with difficult discussions


“This course really hit the mark with me – well structured, worthwhile, easy to understand and apply in real life. I have already applied what I learned to overcome my weakness in difficult discussions and have a very constructive DD.”  Lisa Cochrane – Queensland Police 




5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation

Leading through CONSTRUCTIVE Conversations

Brisbane MAY 9-10

Through constructive conversations, leaders inspire, energise and motivate, set the emotional tone and build a sense of harmony and collaboration. This must-do 2-day clinic centres on 7 essential principles for more powerful, penetrating and constructive conversations that will heighten your conversational awareness, strengthen your capacity for conversational leadership and equip you with a set of easy-to-learn tools that will boost your ability to conduct more effective conversations in a range of different settings.  Topics and tools in this clinic cover...

·         Grasping the conversational nature of leadership

·         Applying 7 Principles for Constructive Conversations

·         Turning from Debate to Dialogue: Discussion continuum

·         Exploring conversational assumption-making

·         Using perceptual Positions & precision questions

·         Connecting with others in 2nd position

·         Balancing your say with hearing their say

·         Being persuasive: assert yourself positively

·         The 5-P Model of more Skillful Discussion

·         Goal setting - Conversational Coaching Scorecard


“A brilliant course filled with challenges and opportunities. Thanks for the insights shared that I’ll continue to practise for the rest of my life...” Camilla Cook, Disability Services Queensland “Conversational Coaching is important to every supervisor and manager. I learned skills that count in day-to-day issues and would like to see this clinic go for 3 days!” Michael Dore, Queensland Transport



Register ON-LINE, by Email or Fax – use the form included in the course Flyer


All Change Forum clinics include a comprehensive self-coaching Guidebook to support on-going learning back-at-work


The Change Forum FactFiles and seasonal E-NEWZines available for download on-line – topical tips, tool extracts and articles on subjects included in our coaching clinics.


Register NOW! FAREWELL Summer – attend with a friend…

(GST inc… *Register by APRIL 25)

$726* single or 2 places $1,375*  (Full Fee usu: $858 per person)

[NFP/Schools: $660 each]

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: CBD venue confirmed on registration

·         Inclusions: Lunch, refreshments and comprehensive self-coaching guide  

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in the course Flyer

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Early Registration Discount >21 days

2-Day / 1-Day (All GST Inc)

• $792 / $473 single

• $693 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

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