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The Change Forum

Emotionally Intelligent Leaders take

a positive approach to performance conversations

Still time to join June leader clinics…

Positive Performance Conversations

...Taking a solution-focus to performance review...

Cairns: JUNE 11… Townsville JUNE 13

Mt Isa: JULY 17

The Emotionally Intelligent Leader

…7 crucial practices of EI leaders ~ 1-day fast-track...

Cairns: JUNE 12… Townsville JULY 19

Mt Isa: JULY 16

Clinic Outlines below… Download Brochure & Register On-line

Designed & Presented by

Bill Cropper

All Change Forum programs are available IN-HOUSE and can be tailored to your particular team, leadership or culture change needs.

Call, Email or enquire On-line

Tel: 07- 4068 7591


Want to connect better with your team or build confidence for tackling tough talks?

The Change Forum’s practical  leadership clinics can help… with up-to-date insights, frame­works, steps and easy-to-use Toolkits to support you back-at-work…


A recent review of incidents that escalated into troubling situations at work revealed 80% stemmed from lack of emotional self-management or poor handling by leaders.  When situations sour there’s invariably a mix of thoughts and feelings that need to be untangled to enable things to be resolved.

Leaders need emotional intelligence skills to respond constructively to contain contentious situations, relieve tension and turn-around counter-productive behaviours… [More on EI leadership on-line]

Tackling poor performance, for most leaders, is one of the most dreaded and even feared conversations they have to have. Poor performance can’t be let go – it’s not fair on others who do a good job and it has a tendency to spread. Learning positive ways to take a solution-focused approach to poor performance conversations can be real stress-reliever... [More in our seasonal eZine on performance conversations]

Emotional Intelligence and Conversational Coaching to help you improve self-awareness, build confidence and develop a more connective leadership style.


Come along to both clinics or attend with a friend – for less…


Positive PERFORMANCE Conversations

Cairns: JUNE 11 ~ Townsville: JUNE 13…  also Mt Isa: JULY 17

Take a solution-focused approach to make tough performance conversations that little bit easier, and the feedback you have to give more ‘sayable’ and ‘hearable’. This 1-day conversational coaching master class takes you on a carefully plotted, step-by-step tour of 5 essential Footings and Frameworks to lift your comfort and competence levels and get better results from performance conversations, particularly difficult ones. Topics we touch on in this ‘reality-based’ clinic include:

·         Structuring – the 5 Footings and Frameworks to follow

·         ‘De-vaguing’ – being specific about dissecting performance issues

·         Handling defensiveness - anxiety and other high-pitched emotions

·         Giving Feedback – that is clear, frank and fact-based

·         Anticipating – objections, excuses, justifications and downplays

·         Levelling - saying what you need and why they need it too

·         Reframing - putting negative performance issues across positively

·         Focusing – keeping on track and finding solutions

·         Coaching – getting commitment to goals and actions


“A very worthwhile workshop to attend. Afterwards, I felt invigorated, more self-aware and more confident about how to prepare, what to say and words to use.  I learned how to deal with different situations and understand the other person’s perspective. The clinic provides tools to defuse situations instead of escalating tension and the material in the guidebook is excellent” Luke Ryan, Qld Health


Register ON-LINE or use the form in the program Flyer….


5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation


The Emotionally Intelligent LEADER

Cairns: JUNE 12 ~ Townsville: JULY 19… also Mt Isa JULY 16

Emotional intelligence is a core capability all levels of leaders are now expected to have.  A leader’s ability to connect with the people they lead – to work out what drives their behaviour and what inspires and energises them to perform at their best – is crucial to building happy, productive workplaces and profoundly affects culture, climate and ultimately, job performance. 

Join us in exploring 7 essential practices of emotionally Intelligent leaders and a selection of practical tools that will help you cultivate connectivity and build more constructive, collaborative team relationships.  Topics and tools covered in this 1-day fast-track clinic include...

·         Master practical tools to manage emotions and use them positively

·         Take-on the role leaders play as emotional care-takers and amplifiers 

·         Tackle tough leadership dilemmas in more emotionally intelligent ways

·         Control emotional hijacks and create a better emotional climate at work

·         Connect better with the people you lead to inspire and motivate them

·         Handle defensiveness and other disruptive emotions in self and others

·         Stock-take your EI leader skills and set practical goals to lift them


“A  very powerful learning opportunity and excellent day appropriately structured and managed – that opened my eyes to just how important EI is in all aspects of working life.” Justine Lawson – Central Queensland University

All Change Forum clinics include a comprehensive self-coaching Guidebook to support on-going learning back-at-work






Register NOW on-line, by email or fax…

Attend 2 clinics or Attend with a friend and pay less…

(Register by JUNE 10 – GST inc)

1-day clinic:  $451 single…    2 clinics or 2 places  $825 

[NFP/Schools:   $410 single…     2 clinics or 2 places     $792

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: CBD venue confirmed on registration

·         Inclusions: Lunch, refreshments & comprehensive self-coaching Guide  

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in the course Flyer


Your help with sharing information on our programs with staff, colleagues and associates is always much appreciated…

All Change Forum programs can be delivered in-house for your leadership group or work team – in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Standard Early Registration >21 days

2-Day / 1-Day (All GST Inc)

• $792 / $473 single

• $693 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

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