Handle emotions and touchy topics more effectively at work

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TOOWOOMBA Nov 28 - Dec 5 - Dec 6

Choice of 3 x 1-day toolkit clinics to wind up 2017

Tackling Tough Talks  --  Working with EI

Positive Performance Conversations

presented by BILL CROPPER – The Change Forum

Nov 28 Tackling Tough Talks – difficult discussions fast-track


…tools to cope more constructively with troublesome topics

“A great day with useful tools. Even the pre-read was of value.” Michael M, TMR

We all have to navigate difficult team moments (DTMs) from time to time. People ‘cross lines’, overstep boundaries, don’t do what they agreed to, or disagree over priorities or approaches. How we deal with DTMs makes all the difference. Yet how often do we fumble them? Raise issues or say things in the wrong way or get hijacked by emotions? Things like these trip us up, making difficult moments more difficult.

That’s where Tackling Tough Talks comes in. A fast-track of our long-running Dealing with Difficult Discussions clinic, in 1 very full day we show you how to take the heat out of hard talks with the help of our unique 7-stage model backed-up by a set of easy-to-use tools that make a real difference when talks get tense and feelings get fractious. [ Outline ]

Ü What are you like in difficult discussions? Try out our quick quiz.

s What would you like to do differently in your next difficult conversation?

Join us Nov 28 for some steps, tips and tools to try-out

Register On-Line    by Email or   ( 0429-687 591

Nominate NOW for year-end discounts

Attend with a friend or two and save more (see below)

Dec 5 Working with Emotional Intelligence

Also MACKAY Nov 30   BRISBANE Jan 25

…5 SMART EI Practices for building better relationships at work

“Helped me recognise how my feelings affect my work relationships and how I can better deal with my emotions and work relationships.”  Bronwyn M,  Dept of Communities


Emotions help us connect with others and work well together. But disruptive ones also detract from focus, flow, job satisfaction and can turn teams toxic.

Learning to manage our emotions may be the most significant thing we can do to build more balanced and productive workplaces.  Nowhere is Emotional Intelligence more called for than in dealing with difficult team moments.

Working with Emotional Intelligence is a lively, interactive 1-day seminar designed to show staff what EI is, why it matters for emotional self-management, constructive relationships and being a good team player.  You’ll track your emotional habits to see what you might need to work on and explore 5 SMART EI practices that can help you get in touch with your feelings, improve emotional self-control, cope better with stress and get along better with others at work and elsewhere.  [ Outline ]

“EI is something we all need – should be a compulsory course for workplaces” Tracey C, RRC

Ü Read about managing emotions at work

Keen to smooth out some of the emotion bumps at work?

Come along Dec 5 and try-out some EI@Work tools that can help!

Some of the words people use about Bill’s EI clinics include:

“powerful”, “engaging”, “fantastic”, “fun”, “insightful”, “encouraging”, “enlightening”, “inspiring”, “motivating”

Dec 6 Positive Performance Conversations


How can I get through to low performers in more positive, constructive ways?

Lots of us aren’t that crash-hot when it comes to conducting conversations with difficult performers.  We say things that get staff off-side by putting things in negative ways. They get defensive and either retreat or retaliate.

Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you don’t.  It gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas to deal more competently and comfortably with difficult performers. We’ll look at how to start performance conversations better, how to handle anxiety and defensiveness, ways to deliver difficult feedback that are less likely to put the other person ‘off-side’, keeping on-track and getting commitment to agreed goals and improvement actions.    [ Outline ]

 “Thought provoking and practical with real steps, good visual examples, clear explanations and tools-practice activities that all helped my learning. A tangible and engaging program that was timely, relevant and extremely practical.”  Trish K  University of Southern Queensland

ò How do your Performance Conversations measure up? More of a Productive Pursuit or Pointless Pain?

Ask about our in-House program for  STAFF

Making Performance Conversations work for YOU


Register today for these lively and insightful learning events

Attend with a friend & save… And let your colleagues & staff know

For other programs, locations & dates see our on-line Course Calendar


REGISTER NOW On-Line or by Email

2016 Year-End Toowoomba Special

Come along with a colleague or 2 and Save!

Nov 28, Dec 5 & 6 1-day clinics… Register by Nov 28

(Full Fee per program - $550 pp… Standard Member Discount $495 pp…  All prices GST inc)

            General:             Single $451…  2 places or clinics  $858  3 places $1265

            NFP/Schools:     All places $407

·        Small groups – a safe place to practise – average 6-8 (max 12)

·        Prices include GST…  Payment on invoice within 14 days and prior to attendance

·        Subscribe* to be eligible for discount or standard fee applies (Can do with registration)

·        Inclusions: Tuition, detailed self-coaching Guide/Toolkit, Lunch and refreshments

·        Venue: Park Motor Inn, Margaret St Toowoomba

·        Timing: Session hours: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or EMAIL completed form

YES! All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate this program or one of our many clinics into your teambuilding or leadership development initiatives, contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on all kinds of conversations at work, see our Articles, Newsletters and FactFiles available for free download at www.thechangeforum.com.

Look forward to working with you on topping-up your tough-talk skills   and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...


Bill Cropper

Director - The Change Forum

PS: If you don’t want to receive further updates about our range of professional development offerings, please see the remove-me option at the bottom of this email.

Bill Cropper - Director






+61-(0)429-687 513

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+61-(0)7-4068 7555



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• Lunch & refreshments

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