Presented by

              BILL CROPPER
   Director - The Change Forum
   Call, Email or Enquire On-line
           Tel: (07) 4068 7591
           Mob: 0429-687 513
 Email: billc@thechangeforum.com 
 Web: www.thechangeforum.com


…tools and tips to take the heat out of hard talks

 and deal more constructively with troublesome topics


Still time to find out how to prepare for coping better

with contention and conflict… and turn your next difficult discussion into constructive conversation

TOWNSVILLE February 29

1-day fast-track clinic on Tackling Tough Talks

“A great day with useful tools. Even the pre-read was of value.” Michael M, TMR

CALL 07-4068 7591 or Register ON-Line


All leaders have to deal with difficult team moments from time to time. People ‘cross lines’, overstep boundaries, don’t do what was agreed or disagree over priorities or approaches.

Every team has frictions. Sometimes it’s lack of cooperation or not sharing the workload equally. Sometimes it’s personal – confronting someone’s behaviour or attitudes.

It’s how leaders deal with difficult moments that makes all the difference. Yet how often do we fumble them? Raise issues or say things in the wrong way or get hijacked by emotions.

Things like these trip us up.  They make difficult moments even more difficult. That’s where our Tackling TOUGH TALKS clinic can help…

Also still places for…


A 1-day practical clinic to help you

handle difficult performance conversations more confidently

“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice...  and an abundance of resources to use before, during and after.” Alison F, Catholic College Cairns

More information On-line

Ü Preview Article

Register ON-Line or CALL 4068 7591



Ü Preview our 10 TOP TIPS for Tackling TOUGH TALKS

“I wanted to increase my skill levels in dealing with difficult discussions both at work and personally and this was a very informative workshop with some very good and useful tips. Bill presented the topic very well and kept everyone engaged and focused.” Helen M., Mackay Hospital and Health Service

Tackling TOUGH TALKS fast-tracks our long-running Dealing with Difficult Discussions clinic. It shows you how to take the heat out of hard talks with the help of our unique 7-stage model backed-up by a set of easy-to-use tools that can make a real difference when talks get tense and feelings get fractious. In a safe environment, you’ll learn how to:

·       Start a difficult discussion and raise hard topics more easily

·       Use a 7-stage model to plan and structure difficult discussions

·       Identify and correct handling mistakes we make in them

·       Dissect differences, comparing stories and defuse difficulties

·       Handle hostility and deal with disruptive emotions

·       Adopt a less confrontational way to resolve difficult issues

·       Reduce tension and take the heat out of difficult moments

·       Practise selected tools to handle difficult discussions better

Course Outline on-line or download...  Registration links follow…

“Extremely informative! This clinic provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. The methods you use are great. Thanks again, the workshop was really helpful!” Nicole S., Community Housing




Also coming up in TOWNSVILLE…


Creating Constructive Cultures

Bill Cropper - The Change Forum
Director & Presenter
Call, Email or Enquire On-line
Tel: 07-4068 7591
Leading Culture Change

a Toolkit clinic for leaders ready to take on culture change to revitalise behaviour, performance and engagement in their team or organisation… Read More

CAIRNS Feb 25-26


7 Reasons why Culture matters...

ü  It’s crucial for your team’s Performance

ü  It influences how people Behave & Think

ü  It paves the way to Successful Change

ü  It’s make-or-break to Strategy & Survival

ü  It’s core to Commitment & Engagement

ü  It key to Neutralising Team Toxicity

ü  It’s a powerful tool for Leadership Success

But where and how do you start?

Join us at this ‘must-do’ clinic as we unpack the components that make up culture and give you an 8-phase model and robust kit of practical tools to help you get your culture renovation project underway

Ü Read about Creating CLEVER Cultures




CAIRNS March 16

It’s not just leaders who need to be able to manage emotions better at work

A lively, fun and interactive 1-day seminar to show Staff what EI is, why it matters for constructive relationships and good work and how to apply 5 essential EI practices to manage moods, cope with tension and work better with others.


·     How feelings affect you & others at work

·     Taking control of your feelings

·     Managing moods and negative emotions

·     How feelings influence your approach to work

·     Emotional self-responsibility

·     Coping with stress, pressure and change

·     Getting along better with others

·     Handling difficult situations better

More information on-line

ò Read about Finding Feelings: tools you really can’t afford to be without


REGISTER NOW On-Line or by Email

Come along with a colleague…  Reserve 2 places for less…

Tackling Tough Talks 1-day clinic… 

General:   Single $473… 2 places  $902

NFP/Schools:  Single $440… 2 places $858

(Full Fee - $528 pp)

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Prices include GST…  Payment on invoice within 14 days and prior to attendance

·        Subscribe* to be eligible for discount or standard fee applies (Can do with registration)

·        Inclusions: Tuition, self-coaching Guide/Toolkit, Lunch and refreshments

·        Venue: Seagulls Resort Townsville; Rydges Tradewinds Cairns

·        Timing: Session hours: 8.30 am - 4.30 pm each day

“The seminar really worked for me. I understand my own reaction to verbal attacks a lot better now. Great work Bill – and your experience made it even better!” Bergita S. Queensland University Technology

CALL 07-4068 7591… Register on-line or EMAIL completed form




Preview tips on difficult discussions, performance conversations, emotional intelligence and teams in our FactFiles, Articles and e-zine Newsletters on-line at thechangeforum.com.

Look forward to working with you on topping-up your tough-talk skills  – and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...



Bill Cropper

Director - The Change Forum

PS: If you don’t want to receive further updates about our range of professional development offerings, please see the remove-me option at the bottom of this email.


Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

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