Presented by  

Director - The Change Forum
Call, Email or Enquire On-line
Tel: (07) 4068 7591  Mob: 0429-687 513
Email: billc@thechangeforum.com
Web: www.thechangeforum.com

1-day ‘fast-track’ clinic on Dealing with Difficult Discussions

Still places to join us in TOWNSVILLE JULY 17


What do you do when contention, dissension or disruptive behaviours get out of hand?  Whether you’re a manager, team leader or staff member, dealing with difficult moments and resolving differences are part and parcel of organisation life. But far from confronting touchy situations constructively, most of us deflect or flee.

Why are so many of us paralysed by the thought of raising a troublesome topic? Most participants in my clinics know what their issue is, and what they’d like to say – though we can be a bit blunt and blaming, and a little bit of a verbal manicure can help get our message across without people clamming-up or arcing-up. 

Tackling Tough Talks

A 7-step process and practical conversation tools to tackle tough talks and deal with troublesome topics with more confidence


Also CAIRNS July 16

“Very informative for difficult discussions at work and personally, with good tools and useful tips. Bill presents the topic very well and keeps everyone engaged.” Helen M., Mackay Hospital & Health Service

Call 07-4068 7591 NOW

or Register on-line

Reduced rates mail-list members & LinkedIn colleagues – see below

A major barrier to success at work and happiness in life is our dread of dissension (read more on-line). Uncomfortable conversations tie us up in knots. They get our tongues in a twist, our heads in a spin, and our hearts pounding. Learning how to have difficult conversations boosts your confidence and sense of control, at the same time as unclogging relationship blocks, resolving outstanding issues and clarifying misunderstandings.

“Fantastic and very beneficial. Provided information I can use not only in the workplace but also in my personal life. Bill kept us active with hands-on activities which were a great way of keeping engaged, and the workbook is fantastically detailed – very handy for future reference” Jaymee K. Community Housing


Tackling TOUGH TALKS” shows you ways to take the heat out of hard conversations. This one-day fast-track of our popular 2-day Dealing with Difficult Discussions clinic, takes you through our unique 7-stage model and a set of easy-to-use tools to prepare for, practise and improve the way you handle uncomfortable conversations. It can boost your confidence, and make a real difference to those challenging situations you find most confronting, contentious or conflict-filled.

 “Enjoyable,  worthwhile, very relevant.  I always appreciate it when it’s clear that presenters really know what they’re talking about and there is substance underpinning their talk. Bill certainly met these criteria. The theory and the practical aspects were very good and kept our group engaged for the whole day.  And thank goodness - no role plays!” Julie T. Ferny Grove school

You’ll take-away our full 100-page self-coaching guide loaded with easy-to-use tools and tips to help you work out what’s really going on when talks get tense and feelings get fractious, so you can tackle troublesome topics with more calm, poise and emotional balance.  In a safe environment, you’ll learn how to:

·       Start a difficult discussion and raise hard topics more easily

·       Use a 7-stage model to plan and structure difficult discussions

·       Identify and correct handling mistakes we make in them

·       Dissect differences, comparing stories & defuse difficulties

·       Handle hostility and deal with disruptive emotions

·       Adopt a less confrontational way to resolve difficult issues

·       Reduce tension & take the heat out of difficult moments

·       Practice selected tools to handle difficult discussions better


“I wanted to feel confident dealing with sensitive matters - this workshop gives you tools so you feel equipped to handle a variety of difficult conversations. I feel like you’ve helped me develop more in one day than I would in years of testing the waters myself.” Andy B. Mackay school

Course Features you’ll find useful...

·       Bring along and re-script your own difficult discussion cases to work on

·       Take-away a full version of our self-coaching guide with lots of tools and tips

·       Do the Difficult Discussions Scorecard based on our 7-stage model

·       Set goals and develop a conversational improvement plan



REGISTER NOW On-Line, by Email or Fax…  

Mail-list Members & LinkedIn colleagues Save… Connect & pay less…

Standard 1-Day Fee (GST inc):  $495…  Schools/NFP: $451…

Subscriber Discount* (per person GST inc):  General:  $451pp  NFP/Schools: $407pp

Register first, pay on invoice

·        Prices include GST… Discount applies from date of registration – *Subscribe here

·        Validated email address or LinkedIn connection for Participant required to secure discount

·        Payment on invoice within 14 days and prior to attendance

·        Venue: Seagulls Resort Townsville; Rydges Tradewinds Hotel Cairns

·        Inclusions: Light lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

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Preview tips on difficult discussions, performance conversations, emotional intelligence and teams in our FactFiles and e-zine Newsletters on-line at thechangeforum.com

Look forward to working with you on honing your tough-talk skills  – and please pass this messages on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



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Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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