Top up your toolkit for Dealing with Difficult Discussions…

Read on-line  |  Subscribe  |  Follow 

Tools and tips to take the heat out of hard talks

and help you cope more constructively with troublesome topics


Year-end special 1-day fast-track clinic on Tackling Tough Talks

“A great day with useful tools. Even the pre-read was of value.” Michael M, TMR

Special Rockhampton pricing this clinic only

Attend with friends and save more

Register On-Line by Nov 15 or Call 0429-687 591


Ü What are you like in difficult discussions? Try out our quick quiz.

s What would you like to do differently in your next tough talk?

Join us Nov 23 for some steps, tips and tools to try-out

“Extremely informative!...Provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. The methods you use are great. Thanks again, the workshop was really helpful!” Nicole S., Community Housing

Tackling Tough Talks


We all have to navigate difficult team moments (DTMs) from time to time. People ‘cross lines’, overstep boundaries, don’t do what they agreed to, or disagree over priorities or approaches. And how we deal with DTMs makes all the difference.

Yet how often do we fumble them? Raise issues or say things in the wrong way or get hijacked by emotions? Things like these trip us up, making difficult moments more difficult. That’s where Tackling Tough Talks comes in. For those who find attending our full 2-day program difficult, this 1-day fast-track can help you:

·         Work out what’s going on when talks get tense and feelings get fractious

·         Use a 7-stage model to plan tough talks and raise hard topics more easily

·         Correct handling mistakes, handle hostility and defuse difficulties

·         Learn tools to stay on track and resolve issues in less confrontational ways

·         Take-away our full Difficult Discussions guide loaded with easy-to-use tools


Final 2-day clinics 2016… 

            Dealing with 


2-day in-depth exploration of our unique roadmap and tools to become better prepared for handling contention, dissension and conflict

Use our 7-stage model to help you:

·      Plan and structure difficult discussions

·      Identify common mistakes to avoid

·      Start a difficult discussion more easily

·      Reduce defensiveness

·      Dissect differences & defuse difficulties

·      Handle hostility and reduce tension

·      Deal with disruptive emotions

·      Take the heat out of difficult moments

All leaders are expected to be able to deal with contention and conflict

Why not be prepared next time you have a difficult situation to resolve?

2-Day Full Program

i Outline  !Registration

2017 Dates available on-line soon

“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice...  and an abundance of resources to use before, during and after.” Alison F, Catholic College Cairns

REGISTER NOW On-Line or by Email

2016 Year-End Rockhampton Special

Come along with a colleague or 2 and Save!

Tackling Tough Talks 1-day clinic Nov 23… Register by Nov 15

(Full Fee - $550 pp… Standard Member Discount $495 pp…  All prices GST inc)

            General:             Single $429…  2 places  $825…  3 places $1199

            NFP/Schools:     All places $396

·         Small groups – a safe place to practise – average 6-8 (max 12)

·         Prices include GST…  Payment on invoice within 14 days and prior to attendance

·         Subscribe* to be eligible for discount or standard fee applies (Can do with registration)

·         Inclusions: Tuition, detailed self-coaching Guide/Toolkit, Lunch and refreshments

·         Venue: Centrepoint Motor Inn, George St Rockhampton

·         Timing: Session hours: 8.30 am - 4.30 pm

CALL 07-4068 7591… Register on-line or EMAIL completed form

YES! All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate this program or one of our many clinics into your teambuilding or leadership development initiatives, contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on all kinds of conversations at work, see our Articles, Newsletters and FactFiles available for free download at

Look forward to working with you on topping-up your tough-talk skills   and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...


Bill Cropper

Director - The Change Forum

PS: If you don’t want to receive further updates about our range of professional development offerings, please see the remove-me option at the bottom of this email.

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

>>> Why not let others know... Please forward to colleagues and friends                                                       >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.

>>> Please Confirm your inclusion on our mailing list

>>> Please Remove Me from your mail list                                                       >>> Please Update my contact details

>>> To ensure receipt of future mailings, please add to your approved senders list <<<

© The Change Forum 2016 | W: | E: | T: +61-(0)7-40687591