Presented by
Director - The Change Forum
Call, Email or Enquire On-line
Tel: (07) 4068 7591
Mob: 0429-687 513
Email: billc@thechangeforum.com
Web: www.thechangeforum.com

…a 1-day difficult discussions clinic to help you turn down the heat

              and face up to troublesome topics with more confidence

Still Places & Time to Register

~  MACKAY Nov 17  ~

Also TOWNSVILLE Nov 18  ~  CAIRNS Dec 11

1-Day fast-track Difficult Discussions clinic for busy leaders

 “Extremely informative clinic…I can apply to both professional and private life. The methods you use are great. Thanks again, this workshop was really helpful! Nicole S.

Call 07-4068 7591 NOW or Register on-line


~ ALSO places DEC 10 Mackay – MINDFUL Leadership in Action ~


Hard issues and contentious conversations are something all leaders are expected to take in their stride. Yet for most of us, it really tests our conversational and emotional self-management capacities. Many managers wind up more adept at sidestepping confrontation than confronting it constructively.

Tackling TOUGH TALKS is an intensive 1-day conversational coaching clinic that fast-tracks you through our unique 7-stage model for dealing with difficult discussions to help build your conversational competence and confidence in handling tough topics, dissension and contention in all kinds of situations.  Take the heat out of hard talks with the help of a framework and set of easy-to-use conversation tools that can make a real difference to every challenging situation you face. Course outline follows, Register On-line or CALL 07-4068 7591…

“I wanted to increase my skill levels in dealing with difficult discussions both at work and personally... Bill presented this very good, very informative workshop very well with some very good and useful tips...” Helen McKenzie Mackay Hospital and Health Service


Also MACKAY DEC 10…  Mindful Leadership in Action

~ how attention focus & presence can transform you & your leadership ~

Mindfulness is a hugely beneficial practice that can help leaders cope better with stress and conflicting priorities, lift your leadership capacity and personal productivity and at the same time, strengthen your sense of balance and well-being… [Read More on Mindful Leadership in Action]



Is this right for you? Whether you’re new to working on your conversational leadership or want a refresher on the general principles of dealing with difficult discussions, this information-packed, practical seminar will benefit leaders of all levels and backgrounds who are keen to get a good grounding in the essentials of handling difficult situations but can’t get away to a 2-day program. 

“A great day with useful tools. Even the pre-read was of value.”

Michael M, Dept Transport & Main Roads

Tackling TOUGH TALKS provides a 1-day overview of the unique 7-stage model we introduce in detail in our full 2-day Dealing with DIFFICULT DISCUSSIONSclinic and paces you through practical, step-by-step actions you can take to prepare yourself better to tackle conversations you find contentious, confronting or conflict-filled.

You’ll take-away our full 100-page self-coaching Guide loaded with easy-to-use tools and tips to help you tackle troublesome topics more confidently back-at-work. In a safe environment, you’ll learn how to:

·       Start a difficult discussion and raise hard topics more easily

·       Use a 7-stage model to plan and structure difficult discussions

·       Identify and correct handling mistakes we make in them

·       Dissect differences, comparing stories & defuse difficulties

·       Handle hostility and deal with disruptive emotions

·       Adopt a less confrontational way to resolve difficult issues

·       Reduce tension & take the heat out of difficult moments

·       Practise selected tools to handle difficult discussions better


“The seminar worked for me and was really good for awareness-raising and interesting to think about what you are like in a Difficult Discussion and analyse this. Now I understand my own reaction to verbal attacks a lot better. Great work Bill - and your experience made it even better!” B. Shannon QUT


REGISTER NOW On-Line, by Email or Fax…  

ATTEND with a friend & Save… 2 places for less…

General (GST inc):  Single $440…  2 places $858…

NFP/Schools:      Single $407 … 2 places $792…

Register first, pay on invoice

(Standard Fee 1-day clinic $495 pp)

·        Prices include GST… Discount applies from date of registration

·        Payment on invoice 7+ days prior to attendance

·        Venue: South’s Leagues Club Mackay, Rydges Tradewinds Hotel Cairns; Seagulls Townsville

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day,

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form


Preview tips on difficult discussions, emotional intelligence and change in our FactFiles and e-zine Newsletters on-line at thechangeforum.com

Look forward to working with you on honing your conversational leadership skills  – and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


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