Presented by
Director - The Change Forum
Call, Email or Enquire On-line
Tel: (07) 4068 7591
Mob: 0429-687 513
Email: billc@thechangeforum.com
Web: www.thechangeforum.com

…a 1-day fast-track on practical ways to tackle tough talks

              and deal with troublesome topics

MACKAY now Nov 17


Special 1-day difficult discussions clinic for busy leaders

“A great day with useful tools. Even the pre-read was of value.”

Michael M, Dept Transport & Main Roads

Call 07-4068 7591 NOW or Register on-line

~ ALSO in MACKAY DEC 10 MINDFUL Leadership in Action ~


All teams have difficult moments. People ‘cross lines’. Overstep boundaries. Don’t seem to do what was agreed or they disagree over priorities or approaches. Confrontation over behaviour or other contentious issues becomes necessary. It’s how leaders and teams deal with these moments that makes the difference. 

“I wanted to increase my skill levels in dealing with difficult discussions both at work and personally... Bill presented this very good, very informative workshop very well with some very good and useful tips...” Helen McKenzie Mackay Hospital  and Health Service

Tackling TOUGH TALKS is a special 1-day fast-track version of our long-running 2-day Dealing with DIFFICULT DISCUSSIONS clinic – especially for those keen to get better at handling tough conversational moments but finding it difficult to take 2-days away from work or school…   Take the heat out of hard talks with the help of a unique 7-stage model and set of easy-to-use conversation tools that can make a real difference to every challenging situation you face.  Course outline follows, Register On-line or CALL 07-4068 7591…


…Also coming up in MACKAY – DEC 10…

Mindful Leadership in Action

~ how attention focus & presence can transform you & your leadership ~

Mindfulness is a hugely beneficial practice that can help leaders cope better with stress and conflicting priorities, lift your leadership capacity and personal productivity and at the same time, strengthen your sense of balance and well-being… [More on Mindful Leadership in our FactFile: Mindful Leadership in Action]



Tackling TOUGH TALKS provides a 1-day overview of the unique 7-stage model we introduce in more detail in our long-established 2-day Dealing with Difficult Discussions program. It  paces you through practical, step-by-step actions you can take to prepare yourself better to tackle conversations you find contentious, confronting or conflict-filled. [Course outline and registration]

You’ll take-away our full 100-page self-coaching guide loaded with easy-to-use tools and tips to help you work out what’s really going on when talks get tense and feelings get fractious, so you can tackle troublesome topics more confidently.  In a safe environment, you’ll learn how to:

·       Start a difficult discussion and raise hard topics more easily

·       Use a 7-stage model to plan and structure difficult discussions

·       Identify and correct handling mistakes we make in them

·       Dissect differences, comparing stories & defuse difficulties

·       Handle hostility and deal with disruptive emotions

·       Adopt a less confrontational way to resolve difficult issues

·       Reduce tension & take the heat out of difficult moments

·       Practise selected tools to handle difficult discussions better


“The seminar worked for me and was really good for awareness-raising and interesting to think about what you are like in a Difficult Discussion and analyse this. Now I understand my own reaction to verbal attacks a lot better. Great work Bill - and your experience made it even better!” Bergita Shannon QUT

Is this right for you? This fast-track version of our 2-day Dealing with Difficult Discussions clinic will benefit leaders or team members who don’t have time or can’t get away to a 2-day program but still want to get a good grounding in the basics of handling difficult situations.  It will also benefit those who  want a refresher on the general principles of dealing with difficult discussions – managers, team leaders, committee members, project leaders, customer relations officers, community groups, teachers, facilitators, trainers...

“Extremely informative. I wanted to be able to construct and hold difficult discussions without offending or putting people offside and this clinic provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. The methods you use are great. Thanks again, the workshop was really helpful! Nicole Spencer, Community Housing organisation


REGISTER NOW On-Line, by Email or Fax…  

ATTEND 1 Clinic or 2… Reduced Fees for 2 places OR 2 clinics

General (GST inc):  Single $440…  2 clinics or 2 places $858…

NFP/Schools:      Single $410 … 2 or 2 places $792…

Register first, pay on invoice

(Standard Fee 1-day clinic $495 pp)

·        Prices include GST… Discount applies from date of registration

·        Payment on invoice within 14 days and prior to attendance

·        Venue: South’s Leagues Club Mackay, Rydges Tradewinds Hotel Cairns; Seagulls Townsville

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form


Preview tips on difficult discussions, emotional intelligence and change in our FactFiles and e-zine Newsletters on-line at thechangeforum.com

Look forward to working with you on honing your tough-talk and EI leadership skills  – and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



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for outlines of our current range of leadership & team learning programs

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Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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