Presented by
Director - The Change Forum
Call, Email or Enquire On-line
Tel: (07) 4068 7591
Mob: 0429-687 513
Email: billc@thechangeforum.com
Web: www.thechangeforum.com

…a 1-day fast-track on practical ways to tackle tough talks

              and deal with troublesome topics...


~ PLUS ~


A 1-day clinic to help build confidence & improve outcomes

when tackling tough talks with difficult performers


Still places available ~ Attend 1 -or- Attend 2 for less

Call 07-4068 7591 or Register on-line

For other Dates see our 2014 Course Calendar


Still places available for TACKLING TOUGH TALKS in MACKAY June 17 – a 1-day fast-track of our well-regarded Dealing with DIFFICULT DISCUSSIONS clinic… Take the heat out of hard talks with the help of a unique 7-stage model and set of easy-to-use conversation tools that can make a real difference to every challenging situation you face.  And…

You can add to this session or attend separately: POSITIVE PERFORMANCE CONVERSATIONS June 18… Tackling poor performance is one of the most widely feared and frequently avoided species of difficult discussion. This 1-day conversations master class takes you on a step-by-step tour of carefully-crafted footings, frameworks and formulas to help you deal with difficult performers more competently and make hard performance conversations easier.

Attend both clinics for less… Special Offer for Mackay June clinics – details below. REGISTER On-line or CALL us on 07-4068 7591 today...



What’s Tackling Tough Talks about?... All teams have difficult moments. People ‘cross lines’. Overstep boundaries. Don’t seem to do what was agreed or they disagree over priorities or approaches. Confrontation over behaviour or other contentious issues becomes necessary. It’s how teams deal with these moments that makes the difference. It’s a real test of their maturity and cohesiveness.

This fast-track clinic derives from our long-established 2-day Dealing with Difficult Discussions program. It gives an overview of our unique 7-stage model and shows you practical, step-by-steps to improve those conversations you find most contentious, confronting or conflict-filled. You still take-away our full 100-page self-coaching guide loaded with easy-to-use tools and tips to tackle troublesome topics more confidently.

“I wanted to increase my skill levels in dealing with difficult discussions both at work and personally and this was a very good, very informative workshop with some very good and useful tips. Bill presented the topic very well and kept everyone engaged and focused. Helen McKenzie Mackay Hospital  and Health Service


See Outline for Positive PERFORMANCE CONVERSATIONS here

Attend 1 clinic or Attend 2… for Less


Contentious conversations create chaos, conflict and distract from work-focus. Poorly handled or avoided, they erode work relationships. Trust deteriorates, misunderstandings multiply, productivity plummets and before you know it, your team’s turned toxic. Work out what’s really going on when talks get tense and feelings get fractious. In a safe environment, you’ll learn how to:

·         Start a difficult discussion and raise hard topics more easily

·         Use a 7-stage model to plan and structure difficult discussions

·         Identify and correct handling mistakes we make in them

·         Dissect differences, comparing stories & defuse difficulties

·         Handle hostility and deal with disruptive emotions

·         Adopt a less confrontational way to resolve difficult issues

·         Reduce tension & take the heat out of difficult moments

·         Practice selected tools to handle difficult discussions better


“The seminar worked for me and was really good for awareness-raising and interesting to think about what you are like in a Difficult Discussion and analyse this. Now I understand my own reaction to verbal attacks a lot better. Great work Bill - and your experience made it even better!” Bergita Shannon QUT

Course Features:  Take-away a 100-page self-coaching Guide with 20 tools and lots of tips. Practise our simple 7-stage model and do our Difficult Discussions Scorecard to set goals and develop a conversational improvement plan.  [Download Brochure for outline and registration]

Is this right for you? This fast-track version of our 2-day Dealing with Difficult Discussions clinic will benefit leaders or team members who don’t have time or can’t get away to a 2-day program but still want to get a good grounding in the basics of handling difficult situations.  It will also benefit those who  want a refresher on the general principles of dealing with difficult discussions – managers, team leaders, committee members, project leaders, customer relations officers, community groups, teachers, facilitators, trainers...

“Extremely informative. I wanted to be able to construct and hold difficult discussions without offending or putting people offside and this clinic provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. The methods you use are great. Thanks again, the workshop was really helpful! Nicole Spencer, Community Housing organisation


REGISTER NOW On-Line, by Email or Fax…  

MACKAY JUNE Duo… 2 Programs or 2 Places for Less…

1-Day: Single $440 (GST inc)…  2 places $825… NFP/Schools $396 single… $748 2 places

2 x 1-Day Clinics: Single $825… 2 Places $792pp… NFP/Schools $726 pp

(Full fee $495 pp per day)

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: Souths Leagues Club

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide (each program)

·         Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

Preview tips on difficult discussions, emotional intelligence and change in our FactFiles and e-zine Newsletters on-line at thechangeforum.com

Look forward to working with you on honing your tough-talk skills  – and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

  >>> Why not let others know... Please forward to colleagues and friends                                 >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.

>>> Please Confirm your inclusion on our mailing list

>>> Please Remove Me from your mail list                                                                     >>> Please Update my contact details

>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your approved senders list <<<

© The Change Forum 2014 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591