Presented by

              BILL CROPPER
   Director - The Change Forum
   Call, Email or Enquire On-line
           Tel: (07) 4068 7591
           Mob: 0429-687 513
 Email: billc@thechangeforum.com 
 Web: www.thechangeforum.com

You can Still make a Difference

 to your next Difficult conversation

November 30 in HERVEY BAY

In our 1-day ‘fast-track’ clinic on tackling tough talks

we’ll explore a 7-stage roadmap for dealing with difficult discussions

and practise some easy-to-use conversation tools that can help you

deal with troublesome topics with more confidence

 “A great day with useful tools. Even the pre-read was of value.”

Michael M, Dept Transport & Main Roads


Ü Read about our 10 TOP TIPS for Tackling Tough Talks

Call 07-4068 7591 NOW or Register on-line

Savings for everyone… and Double-up for less

Further reduced rate for every 2nd place – see below

What’s a Difficult Discussion for you?  What do you do when contention, dissension or disruptive behaviour are getting out of hand?

Leaders are expected to be able to take all kinds of troublesome situations in their stride. But how many of us can really accomplish this with ease?

From what we hear, most of us feel challenged by these sorts of situations and often say we wish we’d been able to handle them better.

Tackling TOUGH TALKS” shows you ways to take the heat out of hard talks with the help of a unique 7-stage model and set of easy-to-use conversation tools that can make a real difference to every challenging situation you face.

Also Places available


full 2-day program

BRISBANE Nov 26-27


Information, Outline & Registration on-line (or CALL 4068 7591)

Also in-house on request

 “I wanted to increase my skill levels in dealing with difficult discussions both at work and personally and this was a very good, very informative workshop with some very good and useful tips. Bill presented the topic very well and kept everyone engaged and focused.”

Helen M., Mackay Hospital and Health Service

Ü Preview our 10 TOP TIPS for Tackling TOUGH TALKS

Designed for those keen to get better at handling tough conversational moments but finding it difficult to attend our full 2-day Dealing with Difficult Discussions program, this 1-day fast-track clinic paces you through practical, step-by-step actions you can take to prepare yourself better to tackle those conversations you find most contentious, confronting or conflict-filled.

“The seminar worked for me and was really good for awareness-raising and interesting to think about what you are like in a Difficult Discussion and analyse this. Now I understand my own reaction to verbal attacks a lot better. Great work Bill - and your experience made it even better!” Bergita S. QUT

You’ll take-away our full 100-page self-coaching guide loaded with easy-to-use tools and tips to help you work out what’s really going on when talks get tense and feelings get fractious, so you can tackle troublesome topics more confidently.  In a safe environment, you’ll learn how to:

·       Start a difficult discussion and raise hard topics more easily

·       Use a 7-stage model to plan and structure difficult discussions

·       Identify and correct handling mistakes we make in them

·       Dissect differences, comparing stories & defuse difficulties

·       Handle hostility and deal with disruptive emotions

·       Adopt a less confrontational way to resolve difficult issues

·       Reduce tension & take the heat out of difficult moments

·       Practice selected tools to handle difficult discussions better


“Extremely informative. I wanted to be able to construct and hold difficult discussions without offending or putting people offside and this clinic provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. The methods you use are great. Thanks again, the workshop was really helpful! Nicole S., Community Housing


REGISTER NOW On-Line, by Email or Fax…  

Summer Savings for everyone…

Every 2nd place just $330* (GST inc)...

General (GST inc):  Single $440*… (2nd place $330)…

NFP/Schools: Single $396*… (2nd place $330)…

(Standard Full Fee $495 pp)

Register first, pay on invoice

·        Prices include GST… Discount applies from date of registration

·        Subscribe* each Participant to be eligible for discount (as part of registration or beforehand)

·        Payment on invoice prior to attendance

·        Venue: Hervey Bay Hotel Pialba

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form


Preview tips on difficult discussions, performance conversations, emotional intelligence and teams in our FactFiles, Articles and e-zine Newsletters on-line at thechangeforum.com

Look forward to working with you on honing your tough-talk skills   and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

>>> Why not let others know... Please forward to colleagues and friends                                                     >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.

>>> Please Confirm your inclusion on our mailing list

>>> Please Remove Me from your mail list                                                   >>> Please Update my contact details

>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your approved senders list <<<

© The Change Forum 2015 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591