Presented by

              BILL CROPPER
   Director - The Change Forum
   Call, Email or Enquire On-line
           Tel: (07) 4068 7591
           Mob: 0429-687 513
 Email: billc@thechangeforum.com 
 Web: www.thechangeforum.com

…tools and tips to take the heat out of hard talks

 and deal more constructively with troublesome topics

“I wanted to increase my skill levels in dealing with difficult discussions both at work and personally and this was a very good, very informative workshop with some very good and useful tips. Bill presented the topic very well and kept everyone engaged and focused.”

Helen M., Mackay Hospital and Health Service

All leaders have to deal with difficult team moments from time to time. People ‘cross lines’, overstep boundaries, don’t do what was agreed or disagree over priorities or approaches.

Every team has frictions. Sometimes it’s lack of cooperation or not sharing the workload equally. Sometimes it’s personal – confronting someone’s behaviour or attitudes.

It’s how leaders deal with difficult moments that makes all the difference. Yet how often do we fumble them? Raise issues or say things in the wrong way or get hijacked by emotions.

Things like these trip us up. They make difficult team moments even more difficult. That’s where our Tackling TOUGH TALKS clinic helps…

HERVEY BAY February 19

MACKAY February 4

TOOWOOMBA February 17

TOWNSVILLE February 29


1-Day Difficult Discussions fast-track

“A great day with useful tools. Even the pre-read was of value.” Michael M, TMR

Download Outline or review On-line

Register ON-Line or CALL 4068 7591

“The seminar really worked for me. I understand my own reaction to verbal attacks a lot better now. Great work Bill – and your experience made it even better!” Bergita S. QUT

Ü Preview our 10 TOP TIPS for Tackling TOUGH TALKS

Tackling TOUGH TALKS fast-tracks our long-running Dealing with Difficult Discussions clinic. It shows you how to take the heat out of hard talks with the help of our unique 7-stage model backed-up by a set of easy-to-use tools that can make a real difference when talks get tense and feelings get fractious. In a safe environment, you’ll learn how to:

·       Start a difficult discussion and raise hard topics more easily

·       Use a 7-stage model to plan and structure difficult discussions

·       Identify and correct handling mistakes we make in them

·       Dissect differences, comparing stories and defuse difficulties

·       Handle hostility and deal with disruptive emotions

·       Adopt a less confrontational way to resolve difficult issues

·       Reduce tension and take the heat out of difficult moments

·       Practise selected tools to handle difficult discussions better

Course Outline on-line or download...  Registration links follow…

“Extremely informative. I wanted to be able to construct and hold difficult discussions without offending or putting people offside and this clinic provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. The methods you use are great. Thanks again, the workshop was really helpful!” Nicole S., Community Housing


REGISTER NOW On-Line or by Email…  

Small Group Clinics… Attend with a friend for less…

General 1-day clinic (GST inc):    Single $473…  2 places $880

NFP/Schools 1-day clinic:        Single $429…  2 places $825

(Full Fee 1-day clinic - $528 pp)

Register first, pay on invoice…

·        Prices include GST… Small groups, average 6-7 (max 12) – a safe place to practise

·        Subscribe* to be eligible for discount, or standard fee applies (Can do with registration)

·        Payment on invoice within 14 days and at least 7 days prior to attendance

·        Inclusions: Tuition, self-coaching Guide/Toolkit, Lunch and refreshments

·        Venue: Hervey Bay Community Centre; Other CBD Venues advised on registration

·        Timing: Session hours: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or EMAIL completed form


Preview tips on difficult discussions, performance conversations, emotional intelligence and teams in our FactFiles, Articles and e-zine Newsletters on-line at thechangeforum.com.

Look forward to working with you on topping-up your tough-talk skills  – and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...


Bill Cropper

Director - The Change Forum

PS: If you don’t want to receive further updates about our range of professional development offerings, please see the remove-me option at the bottom of this email.

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

>>> Why not let others know... Please forward to colleagues and friends                                                       >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.

>>> Please Confirm your inclusion on our mailing list

>>> Please Remove Me from your mail list                                                       >>> Please Update my contact details

>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your approved senders list <<<

© The Change Forum 2016 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591