Presented by
Director - The Change Forum
Call, Email or Enquire On-line
Tel: (07) 4068 7591
Mob: 0429-687 513
Email: billc@thechangeforum.com
Web: www.thechangeforum.com

             …practical ways to take the heat out of hard talks

and turn confrontation into construction conversation


MT ISA July 24    TOWNSVILLE  Aug 11

…a special 1-day fast-track clinic for busy leaders…

“I wanted to increase my skill levels in dealing with difficult discussions both at work and personally and this was a very good, very informative workshop with some very good and useful tips.”

Helen McKenzie Mackay Hospital & Health Service

Multiple places for less ~ Call 07-4068 7591 or Register On-line


Here’s a further opportunity to join us in CAIRNS to try out ways to take the heat out of hard talks with the help of our unique 7-stage model and set of easy-to-use conversation tools for dealing with difficult discussions. TACKLING TOUGH TALKS is a 1-day fast-track clinic for those keen to get better at handling tough conversation situations but time-challenged when it comes to attending our more in-depth 2-day programs…  

Course outline follows… REGISTER On-line or CALL 07-4068 7591… 2+ places pay less…


Dealing with Difficult Discussions” 2-Day program

CAIRNS August 14-15   TOWNSVILLE Sept 11-12

… also coming to Cairns soon …

Mindful Leadership in Action  CAIRNS Aug 13

Positive Performance Conversations  CAIRNS Sept 9 TOWNSVILLE Aug 12



“This seminar worked for me and was really good for awareness-raising… interesting to think about what you are like in a Difficult Discussion and analyse this. Now I understand my own reaction to verbal attacks a lot better. Great work Bill - and your experience made it even better!” Bergita Shannon QUT

Contentious conversations are inevitable but they create chaos, conflict and distract from work-focus. Poorly handled or avoided, they erode work relationships. Trust deteriorates, misunderstandings multiply, productivity plummets and before you know it, your team’s turned toxic.

TACKLING TOUGH TALKS gives an overview of our unique 7-stage model for Dealing with Difficult Discussions and shows you practical, step-by-step ways to improve challenging, confronting conversations. You still take-away our full 100-page self-coaching guide loaded with easy-to-use tools and tips to tackle troublesome topics more confidently.  Work out what’s really going on when talks get tense and feelings get fractious. In a safe environment, you’ll learn how to:

·         Start a difficult discussion and raise hard topics more easily

·         Use a 7-stage model to plan and structure difficult discussions

·         Identify and correct handling mistakes we make in them

·         Dissect differences, comparing stories & defuse difficulties

·         Handle hostility and deal with disruptive emotions

·         Adopt a less confrontational way to resolve difficult issues

·         Reduce tension & take the heat out of difficult moments

·         Practice selected tools to handle difficult discussions better


“Extremely informative. I wanted to be able to construct and hold difficult discussions without offending or putting people offside and this clinic provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. The methods you use are great. Thanks again, the workshop was really helpful! Nicole Spencer, Community Housing organisation

Course Features:  Take-away a 100-page self-coaching Guide with 20 tools and lots of tips. Practise our simple 7-stage model and do our Difficult Discussions Scorecard to set goals and develop a conversational improvement plan.

Is this right for you? This fast-track version of our full 2-day Dealing with Difficult Discussions clinic will benefit leaders or team members who don’t have time or can’t get away to a 2-day program but still want to get a good grounding in the basics of handling difficult situations.  It will also benefit those who  want a refresher on the general principles of dealing with difficult discussions – managers, team leaders, committee members, project leaders, customer relations officers, community groups, teachers, facilitators, trainers...


REGISTER NOW On-Line, by Email or Fax…  

MID-YEAR rates for MATES… Attend with a Friend for Less…

General (GST inc):  Single $440…  2 or more places $396 per person…

NFP/Schools:  Single $385… 2 or more places $363 per person

Register first, pay on invoice

(Standard Fee $495 pp)

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: Rydges Tradewinds Cairns; Seagulls Resort Townsville

·         Inclusions: Light lunch, refreshments and comprehensive self-coaching Guide

·         Timing: 8.30 am - 4.30 pm

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

Preview tips on difficult discussions, emotional intelligence and change in our FactFiles and e-zine Newsletters on-line at www.thechangeforum.com

Look forward to working with you on honing your tough-talk skills  – and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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