-- TACKLING TOUGH TALKS --

             Presented by

              BILL CROPPER
   Director - The Change Forum
   Call, Email or Enquire On-line
           Tel: (07) 4068 7591
           Mob: 0429-687 513
 Email: billc@thechangeforum.com 
 Web: www.thechangeforum.com
 ---------------------------------------

Winding up The Change Forum clinics 2014

CAIRNS  Dec 11

1-day ‘fast-track’ difficult discussions clinic for busy leaders

explore a process and practical tools to help you tackle tough talks

and deal with troublesome topics with more confidence

“A great day with useful tools. Even the pre-read was of value.”

Michael M, Dept Transport & Main Roads

Call 07-4068 7591 NOW or Register on-line

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All leaders are faced with difficult moments to manage from time to time. People ‘cross lines’. Overstep boundaries. Don’t seem to do what was agreed or they disagree over priorities or approaches. Confrontation over behaviour or other contentious issues becomes necessary. It’s how leaders and teams deal with these moments that makes the difference. 

“I wanted to increase my skill levels in dealing with difficult discussions both at work and personally and this was a very good, very informative workshop with some very good and useful tips. Bill presented the topic very well and kept everyone engaged and focused.”

Helen M., Mackay Hospital and Health Service

Tackling TOUGH TALKS” shows you ways to take the heat out of hard talks with the help of a unique 7-stage model and set of easy-to-use conversation tools that can make a real difference to every challenging situation you face.

Designed for those keen to get better at handling tough conversational moments but finding it difficult to attend our full 2-day Dealing with Difficult Discussions program, this 1-day fast-track clinic paces you through practical, step-by-step actions you can take to prepare yourself better to tackle those conversations you find most contentious, confronting or conflict-filled.

“The seminar worked for me and was really good for awareness-raising and interesting to think about what you are like in a Difficult Discussion and analyse this. Now I understand my own reaction to verbal attacks a lot better. Great work Bill - and your experience made it even better!” Bergita S. QUT

You’ll take-away our full 100-page self-coaching guide loaded with easy-to-use tools and tips to help you work out what’s really going on when talks get tense and feelings get fractious, so you can tackle troublesome topics more confidently.  In a safe environment, you’ll learn how to:

·       Start a difficult discussion and raise hard topics more easily

·       Use a 7-stage model to plan and structure difficult discussions

·       Identify and correct handling mistakes we make in them

·       Dissect differences, comparing stories & defuse difficulties

·       Handle hostility and deal with disruptive emotions

·       Adopt a less confrontational way to resolve difficult issues

·       Reduce tension & take the heat out of difficult moments

·       Practice selected tools to handle difficult discussions better

 

“Extremely informative. I wanted to be able to construct and hold difficult discussions without offending or putting people offside and this clinic provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. The methods you use are great. Thanks again, the workshop was really helpful! Nicole S., Community Housing

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REGISTER NOW On-Line, by Email or Fax…  

Christmas Trimmings for everyone…

General (GST inc):  Single $429…  NFP/Schools:  $396…

(Full Fee $495 pp)

Register first, pay on invoice

·        Prices include GST… Discount applies from date of registration

·        Payment on invoice within 14 days and prior to attendance

·        Venue: Rydges Tradewinds Hotel Cairns

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

Preview tips on difficult discussions, performance conversations, emotional intelligence and teams in our FactFiles and e-zine Newsletters on-line at thechangeforum.com

Look forward to working with you on honing your tough-talk skills  – and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.

 

Cheers…

Bill Cropper

Director - The Change Forum

Bill Cropper - Director

Mob: 

Tel:   

Fax:   

Email:

Web: 

+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

billc@thechangeforum.com

www.thechangeforum.com

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location

REGISTER ON-LINE

or Phone, Fax or Email

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