Presented by

              BILL CROPPER
   Director - The Change Forum
   Call, Email or Enquire On-line
           Tel: (07) 4068 7591
           Mob: 0429-687 513
 Email: billc@thechangeforum.com 
 Web: www.thechangeforum.com
…tools and tips to take the heat out of hard talks…


In CAIRNS March 18 at Rydges Tradewinds

1-day fast-track clinic on Tackling Tough Talks

“A great day with useful tools. Even the pre-read was of value.” Michael M, TMR

& March 16 Working with Emotional Intelligence

“Something we all need – should be a compulsory course for workplaces” Tracey C, RRC


Hop on the phone and ask about our

Attend-with-a-Friend special ~ 72 hrs only

CALL 07-4068 7591 or Register ON-Line




Emotions help us work well and get along. But disruptive ones also detract from focus, flow, job satisfaction and turn teams toxic.

Learning to manage our emotions may be the most significant thing we can do to build more balanced and productive workplaces

And nowhere is Emotional Intelligence more called for than in dealing with difficult team moments. People ‘cross lines’, overstep boundaries, don’t do what was agreed or disagree over priorities or approaches.

It’s how leaders deal with difficult moments that makes all the difference. Yet how often do we fumble them? We say things that come out all wrong or end up being hijacked by our emotions. Things like these trip us up.  That’s where our 1-day fast-track on  Tackling TOUGH TALKS can help…

Ü Preview our 10 TOP TIPS for Tackling TOUGH TALKS

EI Clinics for STAFF & Leaders

Presented by Bill Cropper
The Change Forum
TEL: 07-4068 7591
Eml: billc@thechangeforum.com
Web: www.thechangeforum.com
ò See our article on Finding Feelings at work

5 SMART ways to manage emotions, improve your relationships work better with others…

CAIRNS March 16

A lively, interactive 1-day seminar for everyone at work that shows what EI is and why it matters for good work...

¡ See how emotions affect your work-ability

¡ Practise tools to take control of your feelings

¡ Manage moods and disruptive emotions

¡ Cope better with stress, pressure & change

¡ Lift your ability to get along well with others

¡ Explore how you come across to others

¡ Own up to owning feelings & their impacts

“Helped me recognise how my feelings affect my work relationships and deal with my emotions and work relationships.”

Bronwyn M,  Dept of Communities

Register ON-Line or CALL 4068 7591


“Extremely informative! This clinic provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. The methods you use are great. Thanks again, the workshop was really helpful!”

Nicole S., Community Housing

Tackling TOUGH TALKS fast-tracks our long-running Dealing with Difficult Discussions clinic. In 1 very full day we show you how to take the heat out of hard talks with the help of our unique 7-stage model backed-up by a set of easy-to-use tools that make a real difference when talks get tense and feelings get fractious. In a safe environment, you’ll learn how to:

·       Start a difficult discussion and raise hard topics more easily

·       Use a 7-stage model to plan and structure difficult discussions

·       Identify and correct handling mistakes we make in them

·       Dissect differences, comparing stories and defuse difficulties

·       Handle hostility and deal with disruptive emotions

·       Adopt a less confrontational way to resolve difficult issues

·       Reduce tension and take the heat out of difficult moments

·       Practise selected tools to handle difficult discussions better

Course Outline on-line or download...  Registration links follow…

“I wanted to increase my skill levels in dealing with difficult discussions both at work and personally and this was a very informative workshop with some very good and useful tips. Bill presented the topic very well and kept everyone engaged and focused.”

Helen M., Mackay Hospital and Health Service




REGISTER NOW On-Line or by Email

Attend-with-a-friend ~ 2 places special  for 72 hrs…

….CALL 07-4068 7591 TO ENQUIRE !!

Ü 1-day clinic…  (Full Fee - $528 pp)

General:   Single $462…  NFP/Schools:  Single $429…

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Prices include GST…  Payment on invoice within 14 days and prior to attendance

·        Subscribe* to be eligible for discount or standard fee applies (Can do with registration)

·        Inclusions: Tuition, self-coaching Guide/Toolkit, Lunch and refreshments

·        Venue: Rydges Tradewinds Hotel, Cairns Esplanade

·        Timing: Session hours: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or EMAIL completed form




Preview tips on difficult discussions, performance conversations, emotional intelligence and teams in our FactFiles, Articles and e-zine Newsletters on-line at thechangeforum.com.

Look forward to meeting you or some of your people at one of these beneficial seminars  – and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...



Bill Cropper

Director - The Change Forum


Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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