Top-up your tough talk skills to kick-start the New Year

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Yes! There’s still time to make a difference

to your next difficult conversation…

Join us February 10 BRISBANE  for

a 1-day ‘fast-track’ clinic on tackling tough talks

explore a unique 7-stage roadmap and practise

some easy-to-use conversation tools that can help you

deal with troublesome topics with more confidence

“A great day with useful tools. Even the pre-read was of value.”

Michael M, Dept Transport & Main Roads


cid:image013.png@01D27CA6.0F35DFD0What are you like in difficult discussions? Try out our quick quiz.

What would you like to do differently in your next tough talk?

Be ready for static… learn how to Re-tune, Reframe, Reconnect

Join us Feb 10 for some steps, tips and tools to try-out

Attend with a friend or 2 and save – details on-line

cid:image014.png@01D27CA6.0F35DFD0Call 07-4068 7591 NOW  or  cid:image015.gif@01D27C9D.ECC5EE70

Tackling Tough Talks 1-day fast-track

Brisbane Feb 10 ~  Sunshine Coast Mar 6 ~  Hervey Bay Jun 16

“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice...  and an abundance of resources to use before, during and after.”  Alison F, Catholic College Cairns

We all have to deal with difficult team moments (DTMs) from time to time. People ‘cross lines’, overstep boundaries, don’t do what they agreed or we disagree over things – trivial or traumatic. How we deal with DTMs makes all the difference.

Yet how often do we fumble them? Raise issues or say things in the wrong way or get hijacked by emotions? Things like these trip us up, making difficult moments more difficult.

That’s where Tackling Tough Talks comes in. A fast-track of our long-running Dealing with Difficult Discussions clinic, in 1 very full day we show you how to take the heat out of hard talks with the help of our unique 7-stage model backed-up by a set of easy-to-use tools that make a real difference when talks get tense and feelings get fractious.

Start the year with some new talk tools… Join us Feb 10

“Extremely informative! I wanted to be able to construct and hold difficult discussions without offending or putting people offside…this clinic provided me with a high level of self-awareness in relation to my own behaviours I can apply to both professional and private life. The methods you use are great. Thanks again, the workshop was really helpful!” Nicole S., Community Housing

Attend with a friend or 2 and save – details on-line

Do you know others who might be interested in ways to better manage emotions, stress and relationships at work?

Why not come along with a colleague and practise the tools together back at work…

Other clinics & dates in our on-line Course Calendar

See our full Directory for In-House options

for leaders & teams…

Individual and small group Coaching on request

Look forward to working with you on topping-up your tough-talk skills  and please let colleagues, associates and friends know, if they’re keen to get better at handling hard talks more competently and confidently...


Bill Cropper

Bill Cropper Director

The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

>>> Why not let others know... Please forward to colleagues and friends                            >>> Subscribe to our mail lists

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