Handle emotions and touchy topics more effectively at work

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                    * Tackling TOUGH TALKS *
      * Working with EMOTIONAL INTELLIGENCE *

       1-day coaching clinics for you and your team
                              presented by 
              BILL CROPPER - The Change Forum


“New Year – New start – New Me!”

Sound familiar?  Here’s two 1-day coaching clinics to help with your resolve to step-up in 2017!


Tackling Tough Talks  BRISBANE FEB 10

Working with Emotional Intelligence BRISBANE MAR 22

EI@Work practices and difficult discussion tools to help staff manage emotions, cope more constructively with troublesome topics and get along better at work

Come to one clinic… Come along to both…

Attend with a friend and save!

~ Pricing & Registration details below ~


Topics not the right fit for your resolution?

See Dates & locations for other Change Forum clinics on-line

Ask about in-house programs for your whole team


Keen to smooth out some of those emotional bumps at work?

Come along and try-out some EI@Work tools that can help!


Working with Emotional Intelligence

“Helped me recognise how my feelings affect my work relationships and how I can better deal with my emotions and work relationships.”  Bronwyn,  Dept of Communities


It’s emotions that help us to work in well together with others, stay focused and self-motivate. But disruptive ones also detract from focus, job satisfaction and turn teams toxic. Learning to manage our emotions may be the most significant thing we can do to build more balanced, buoyant, productive workplaces 

“EI is something we all need – should be a compulsory course for workplaces” Tracey C, RRC

Working with Emotional Intelligence is a lively, interactive 1-day seminar designed to show staff what EI is and why it matters for emotional self-management, constructive relations and being a good team player. You’ll track your emotional habits to see what you might need to work on and explore 5 SMART EI practices that help you use feelings well, improve emotional self-control, cope better with stress and get along better with others.

Ü Read about managing emotions at work                       


Some of the words people use about Bill’s EI clinics:

 “powerful”, “engaging”, “fantastic”, “fun”, “insightful”, “encouraging”, “enlightening”, “inspiring”, “motivating”


What will you do differently next time a difficult discussion comes up?

We can show you some steps, tips and tools to help…


Tackling Tough Talks – a difficult discussions fast-track

“A great day with useful tools. Even the pre-read was of value.” Michael M, TMR

We all have to deal with difficult team moments (DTMs) from time to time. People ‘cross lines’, overstep boundaries, don’t do what they agreed or we disagree over things – trivial or traumatic. How we deal with DTMs makes all the difference. Yet how often do we fumble them? Raise issues or say things in the wrong way or get hijacked by emotions? Things like these trip us up, making difficult moments more difficult.

That’s where Tackling Tough Talks comes in. A fast-track of our long-running Dealing with Difficult Discussions clinic, in 1 very full day we show you how to take the heat out of hard talks with the help of our unique 7-stage model backed-up by a set of easy-to-use tools that make a real difference when talks get tense and feelings get fractious.

Ü What are you like in difficult discussions? Try our quick quiz 


Perhaps it’s not just tough talks you’re anxious about

it’s speaking up at all?

ò Take a look at What to do when your conversational invisibility shield fails

And we can save a seat for you at

Building Conversational Confidence


                              HERVEY BAY MAR 22


REGISTER NOW On-Line or by Email

…and keep your New Year resolutions on track!

New Year Kick-start Specials...

Subscribe* and pay less…  Come along with a colleague and save more!

1-DAY Clinics: [ Full Fee (GST inc) $660 ]

           General*:        Single $550 or save more with just $990 for 2…

           NFP/Schools*: Single $495 or save more with just $925 for 2…

·        Subscribe* to be eligible for discount or full fee applies (can do with registration)

·        Prices include GST… Payment on invoice within 14 days and prior to attendance

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Venue: Wellington Apart’t Hotel E. Brisbane; other CBD venues advised on registration

·        Inclusions: Lunch, refreshments and comprehensive 100 pg self-coaching Guide

·        Timing: 8.30 am – 4.30 pm each day

CALL 07-4068 7591… Register On-line or EMAIL completed form

Subscribe or Connect http://www.thechangeforum.com/Email/images/linkedin.png for updates and free downloads


YES! All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, contact us direct or through our on-line enquiry form to discuss ways we can help.

For some background articles and tips on all kinds of conversations at work, see our Articles, Newsletters and FactFiles available for free download at www.thechangeforum.com.

Look forward to working with you on topping-up your tough-talk skills  and please pass this message on to colleagues and other contacts in your regional networks who might be keen to get better at handling hard talks more competently and confidently...



Bill Cropper

Director - The Change Forum


Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email


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