Message looking muddled? Also read on-line

Follow us on LinkedIn http://www.thechangeforum.com/Email/images/linkedin.png 

The Change Forum

Conversation tools for building confident leadership

Dealing with Difficult Discussions

7-stage roadmap & tools for taking the heat out of hard talks

ROCKHAMPTON – SEPT 11-12

Brisbane Sept 17-18… Hervey Bay Oct 15-16

Designed & Presented by Bill Cropper

Register by August 26 and save… Details below

Download Brochure ~  Call, Email or Register On-line

The Change Forum’s programs can be delivered In-House and tailored for your team.

Call to discuss your leadership, team or culture change needs...

billc@thechangeforum.com

www.thechangeforum.com

Mob: 0429 – 687 513

Tel: 07- 4068 7591

cid:image008.png@01CD756E.B6DAB010

Every leader needs to be able to manage conflict and confrontation… This practical conversations clinic can help

Also Coming up in ROCKHAMPTON

Preview BROCHURE Register On-line

Positive Performance Conversations ~ Oct 21

The Emotionally Intelligent Leader ~ Oct 22

Leading Culture Change ~ Oct 23

Attend 1–2–or all 3 for less ~ see Brochure for details


Difficult discussions test even the best of us – leaving us all too often feeling anxious, dissatisfied, exhausted and even distressed… wondering ‘what went wrong’ and ‘how could we have handled this better!’…

Dealing with difficult situations is something all leaders are expected to be able to handle – and handle well.  It’s the toughest test of a leader’s conversational and relational capabilities – and something most leaders need to learn how to handle more skilfully.

Difficult discussions don’t need to be daunting! There are ways to cool down the heat and approaches to help you face up to hard talks with more confidence…  [Read more on-line]

Are you ready to revamp your approach to conversations? Do you want to have more courageous, constructive conversations and be able to tackle difficult discussions more diligently?

That’s where The Change Forum coaching clinics can help...


 

Dealing with DIFFICULT DISCUSSIONS

ROCKHAMPTON Sept 11-12

BRISBANE Sept 17-18… HERVEY BAY Oct 15-16… TOOWOOMBA Nov 26-27

 

“Really beneficial and I strongly encourage others to attend. You will get a lot out of it. Thanks to you I’m progressing much better in the area of handling conflict. This course is fantastic to improve your skills in managing staff for positive outcomes. I ‘ve used the tools already and they really work!” Kelly Hodgman, Electricity & Water Ombudsman Queensland

 

 

 

What’s this about? Handling hard issues and contentious conversations is something all leaders are expected to take in their stride but it presents most of us with a real test of our conversational and relational capabilities. But difficult discussions don’t need to be daunting!

Dealing with Difficult Discussions leads you through our 7-Stage Roadmap for taking the heat out of hard talks, unpacking what’s really going on when talk becomes tense and feelings get fractious.  It equips you with robust easy-to-use tools to navigate your way through those troublesome moments more confidently and provides a safe environment to grasp the dynamics behind difficult discussions and practise a more methodical, controlled, step-by-step approach to convert destructive confrontation into constructive conversations. Topics we cover help you:

·    Decipher the dynamics of difficult discussions and use this to structure your talk

·    Common mistakes we make when talks gets tough and how to avoid them

·    Start a difficult discussion more decisively with less defensiveness

·    See the 3-part structure of all difficult discussions

·    Try out tips to defuse difficult moments

·    Conversational formulas to beat blocks like intentions, blame and assumptions

·    Facing up to feelings and using them constructively

·    Rehearse our unique 7-stage model for dealing with difficult discussions

“A very worthwhile, engaging program that was very relevant to me. I wanted to feel better equipped to handle difficult discussions and it helped me identify stages and common mistakes we all fall into when involved in them.  It was very well presented, well-paced and very enjoyable with clear and useful tools” Mike Phillips, Access Community Housing Cairns


Register by AUGUST 26 & save

 

Register ON-LINE or use the form in the program Flyer

 

Let others know: Forward on to colleagues & friends…

Register NOW on-line, by email or fax…

Register by AUGUST 26 for just $693 pp [Schools/NFP $627]

[Standard Early Fee: $792 pp...  Schools/NFP $693]

·         Prices include GST… Discount applies from date of registration

·         Payment on invoice within 14 days and prior to attendance

·         Venue: Rockhampton Travelodge (or other CBD venue) to be confirmed

·         Inclusions: Lunch, refreshments & comprehensive self-coaching Guide  

·         Timing: 8.30 am - 4.30 pm each day

·         Register on-line or use the form included in the course Flyer

In-House clinics can be arranged for larger groups – timed to suit the team…


Coming up next in ROCKHAMPTON

See BROCHURE for Discount OFFER details

Register On-line

Trio of 1-day Conversations & Culture Change Clinics

Attend 1, 2 or all 3 & save – discounts for multiple places

Positive Performance Conversations ~ Oct 21

The Emotionally Intelligent Leader ~ Oct 22

Leading Culture Change ~ Oct 23


5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]

Cheers…

Bill Cropper

Director - The Change Forum

Mob: 

Tel:   

Fax:   

Email:

Web: 

+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555   

billc@thechangeforum.com

www.thechangeforum.com

FEE DISCOUNTS 2013...

Standard Early Fees >21 days

2-Day / 1-Day (All GST Inc)

• $792 / $473 single

• $693 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration

REGISTER ON-LINE

or Phone, Fax or Email

>>> Why not let others know... Please forward to colleagues and friends                                                         >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.

>>> Please Confirm your inclusion on our mailing list

>>> Please remove me from your mail list                                                                                            >>> Please Update my contact details

>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your contacts or approved senders list <<<

© The Change Forum 2013 | W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591