Want to feel more in control having difficult performance conversations?
Try out some tools, tips & techniques that can help you
tackle tough talks with more confidence and
turn the tables on poor performance
MACKAY June 18
Brisbane July 31 Townsville Aug 12 Rockhampton Aug 1
For more dates, locations see our 2014 Course Calendar
Dealing with poor performance is one of the most commonly avoided species of difficult discussions. It’s not identifying performance issues that’s the obstacle. It’s raising defensiveness: giving difficult feedback to people where their reaction may be emotionally volatile, and the conversational course you chart, unpredictable.
“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice. We were provided with an abundance of resources to use before, during and after which are greatly appreciated .” Alison Forster, St Mary’s Catholic College Cairns
Also in MACKAY JUNE 17
~ Tackling TOUGH TALKS -- see Outline here ~
a 1-day fast-track of our Difficult Discussions clinic
...practical ways to tackle tough talks and deal with troublesome topics..
Attend 1 clinic or Attend both… for Less
Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you don’t. Focusing less on what's wrong and more on what’s expected creates a different emotional climate that enables you to give difficult feedback in constructive ways. It helps to keep their defensiveness at bay so they hear what you have to say. This 1-day coaching clinic gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas to help deal with difficult performers more competently and comfortably and make hard performance conversations a little bit easier. In this very practical clinic you’ll learn how to:
· Tackle tough performance conversations in more positive ways
· Structure – your conversation better with our 5 Footings and Frameworks model
· Start conversations on a firm but neutral footing
· Deliver difficult feedback that is more ‘sayable’ and ‘hearable’
· ‘De-vague’ – be more specific in the way you dissect performance issues
· Handle defensiveness – anxiety and other high-pitched emotions
· Anticipate – objections, excuses, justifications and downplays
· Level – say what performance you need and why they need it too
· Reframe – put negative performance issues across positively
· Stay Focused – keep it on track, clear, frank and fact-based
· Coach to find solutions – get commitment to goals and actions
What you’ll gain from attending: Take-away one of our much applauded 110 page self-coaching guides with lots of useful tips and 25 tools to manage difficult performance conversations better. Complete a Positive Performance Conversations Scorecard to see how you handle difficult ones and develop your personal game-plan to deal with difficult performance conversations more positively.
“I wanted more positive outcomes and after attending this training on tools to conduct difficult performance conversations with staff, I feel better prepared. Very well presented, very informative and well-structured, focusing on critical frameworks to apply for better results.” Alex Burt, Mackay Regional Council
Is this right for you? This clinic is for leaders at any level who want to improve the way they handle performance conversations. It’s particularly relevant for those who get anxious, irritated or defensive confronting poor performers or those who want to take a more constructive, solutions-focused approach. While the focus is mainly on difficult performers, many principles and tools in Positive Performance Conversations can also be used to coach, support and encourage good performers too.
“Along with the Dealing with Difficult Discussions course which I did earlier, this was one of the most useful courses I’ve ever attended. I learnt a lot I could readily apply and tools that of real practical assistance in an area I’ve previously struggled with. Having the self-coaching guide is fantastic – it is something I know I will go back to in order to consolidate and build on concepts I now have an idea about.” Vanessa Richardson – Queensland Health
MACKAY JUNE Duo… 2 Programs or 2 Places for Less…
1-Day: Single $440 (GST inc)… 2 places $825… NFP/Schools $396 single… $748 2 places
2 x 1-Day Clinics: Single $825… 2 Places $792pp… NFP/Schools $726 pp
Register first, pay on invoice
(Standard Fee $495 pp)
· Prices include GST… Discount applies from date of registration
· Payment on invoice within 14 days and prior to attendance
· Venue: Souths Leagues Club MACKAY
· Inclusions: Lunch, refreshments and comprehensive self-coaching Guide
· Timing: 8.30 am - 4.30 pm each day
For some background articles and tips on handling performance conversations, see our Conversational Coaching e-zine CC E-News Issue-13 – read on-line or download and share with colleagues and friends…
Can we do this clinic IN-HOUSE? Yes… All Change Forum programs can be delivered in-house in standard format or customised to your needs. So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.
Look forward to seeing you at this one-of-a-kind clinic – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.
Of course, if you don’t want further updates about our range of professional development offerings, please see the remove-me option at the bottom of this email.
Director - The Change Forum
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All Change Forum programs also available for delivery In-House.
Course FEE Includes
• Self-Coaching Toolkit
• Lunch & refreshments
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