The Change Forum

Still Places December Leadership clinics Rockhampton

Positive Performance Conversations

Tools ‘n tips to tackle troublesome performers more confidently

“A very good program. I’ve already recommended it and I feel much more confident to bring up performance issues after doing this course. A very comprehensive, engaging workshop and the toolkit-to-go, very useful.”  Lisa Baker Rural and Community Health

Rockhampton DEC 8


Mindful Leadership in Action

How focus, attention and presence can lift your leadership 

Rockhampton DEC 9

“Beneficial to all who want to sharpen their leadership skills through better focus. Great content, very useful guidebook, good tools and a faultless presentation.”

Ric Favini Resource Manager RoadTEK...

Register On-Line or CALL 4068 7591

Bill Cropper


The Change Forum’s conversational coaching and emotional intelligence clinics also for delivery In-House and tailored for your leader group or team. Call Bill to start a conversation about your special leadership and team development needs...

Mob: 0429 – 687 513

Tel: 07- 4068 7591

Mindful leaders are present & focused – handy qualities for handling tough performance talks

Perils of performance conversations. Let’s face it - lots of us aren’t all that crash-hot when it comes to conducting conversations with difficult performers. We say things that disable the discussion and raise defensiveness even more. We monopolise the conversation and turn what should be a two-way talk into one-way traffic. We get staff off-side by putting things in negative ways rather than focus on the positive performance we want to encourage.

Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you don’t.  As a leader, it’s up to you to set the right tone, apply the right kind of pressure and still stay connected and make it safe for staff to engage in the process, if you want to get results and resolve issues. If they feel blamed, ticked-off or troubled by how the conversation’s going, people quickly disengage and either retreat or retaliate.  

Join us to learn tools, tips & techniques that can help you tackle

tricky performance talks with more poise and emotional balance

Positive Performance Conversations looks at ways to give difficult feedback in factual ways and keep defensiveness at bay so they hear what you have to say and heed your help.  This 1-day clinic provides crucial scaffolding for you to plan, prepare and carry-through talks with reluctant performers. You’ll learn how to:

·       Tackle tough performance conversations in more positive ways

·       Structure – your conversation better with our 5 Footings and Frameworks model

·       Start conversations on a firm but neutral footing

·       Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·       ‘De-vague’ – be more specific in the way you dissect performance issues

·       Handle defensiveness anxiety and other high-pitched emotions

·       Anticipateobjections, excuses, justifications and downplays

·       Level – say what performance you need and why they need it too

·       Reframe – put negative performance issues across positively

·       Stay Focused – keep it on track, clear, frank and fact-based

·       Coach to find solutions – get commitment to goals and actions

Read more on this program, download course outline and review tips on-line. Registration links follow…


Mindfulness is a quality every leader needs more of because being present and focused is what you need to deal calmly and constructively with whatever challenges are right in front of you. And nowhere is mindfulness and the emotional balance that come with it, more called for than in those tricky conversations leaders have to have from time to time with troublesome performers.

Building on our work in the areas of Personal Mastery, Compassionate Leadership and Conversational Coaching over the past 10 years Mindful Leadership in Action looks at what it means to lead mindfully. It takes a practical, every-day approach to introducing simple brain-training tools and helps leaders identify  ways to incorporate the mental disciplines of presence, awareness and focused attention into their everyday activities, minus formal meditation.

Neuroscience discoveries show even a few minutes of mindfulness exercise a day can change our brain for the better and help leaders tap into their inner-space to find a haven of clarity, calm and focus in a maze of confusion, uncertainty, conflicting priorities and unrelenting stress.

If you’re looking for ways to put in a peak performance at work without sacrificing your sanity, humanity and well-being, our Mindful Leadership in Action 1-day clinic provides a useful starter-platform to help you re-think and re-invigorate your leadership.  You’ll learn how to

·       Use our 5 Mental Markers of Mindfulness model to get practical pay-backs

·       Lift your levels of clarity, focus, purpose, presence and attention

·       Monitor mind-wandering and tune into your mental models

·       Deploy the 5 mental markers of mindfulness to focus thoughts

·       Take-away focused-attention tools to train your brain to be mindful

·       Strengthen your reserves of resilience and sense of well-being

·       Reduce stress and be more calm, connected, balanced and even-minded

·       See relationships systemically and make decisions mindfully

·       Conduct more mindful dialogues and be conversationally present

·       Tune in to yourself physically, emotionally and cognitively

·       Apply our mindfulness dash-board to measure where you are


Read more on this program, download course outline and review tips on-line. Registration links follow…


Those who’ve been along to my programs previously know that I try to provide a relaxed, safe and comfortable learning environment to try out new concepts and tools – and these programs continue that tradition. I’d be delighted to welcome you or some of your other colleagues at one of these minds-on learning forums.  Either way, much appreciated if you’d help to pass on this information to others in your wider networks…  Cheers! Bill


REGISTER NOW On-Line, by Email or Fax  

Attend with a Friend & Save… Multiple Clinics or Multiple Places for less…

General (GST inc):  Single $451…  2 clinics or 2 places $847

NFP/Schools:      Single $407…  2 clinics or 2 places $770

Register first, pay on invoice…

·        Prices include GST…  Payment on invoice at least 7 days prior to the event

·        Venue:   Centrepoint Motor Inn, Rockhampton; Watermark Hotel Spring Hill; Hervey Bay Hotel, Pialba

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide  

·        Timing: 8.30 am – 4.30 pm

CALL 07-4068 7591… Register On-line or FAX/EMAIL completed Form


More information on our range of EI, mindfulness and conversational coaching clinics on-line.  Or find out about the full range of programs we offer in The Change Forum Course Directory. Background articles and tips on Dealing with Difficult Discussions and Mindfulness in Action in our collection of FactFiles and CC E-News e-zine issues available for free download at

Look forward to working with you at this practical and down-to-earth clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in lifting their leadership to the next level.

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


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