The Change Forum

Still time to boost your Leadership this September

Positive Performance Conversations

Tools ‘n tips to tackle troublesome performers more confidently

CAIRNS September 4

“A very good program. I’ve already recommended it and I feel much more confident to bring up performance issues after doing this course. A very comprehensive, engaging workshop and the toolkit-to-go, very useful.” Lisa B. Rural & Community Health


Mindful Leadership in Action

How focus, attention and presence can lift your leadership 

CAIRNS September 17

“Beneficial to all who want to sharpen their leadership skills through better focus. Great content, very useful guidebook, good tools and a faultless presentation.”

Ric F.  Manager, RoadTEK...

Register On-Line or CALL 4068 7591

Bill Cropper


The Change Forum’s conversational coaching and emotional intelligence clinics also available for delivery In-House and tailored for your leader group or team.

Call Bill to start a conversation about your special leadership and team development needs...

Mob: 0429 – 687 513

Tel: 07- 4068 7591

Mindful leaders are present & focused – handy qualities for tackling tough performance talks

Lots of us aren’t all that crash-hot when it comes to conducting conversations about performance – especially with difficult performers. Despite our best intentions, we struggle with delivering hard messages or say things that get staff off-side – they get defensive and either retreat or retaliate…

Whether you’re dealing with a diligent or difficult performer, do you want to find ways to make performance conversations a bit more worthwhile, meaningful and constructive for both of you? As a leader, it’s up to you to set the right tone, apply the right kind of pressure and still stay connected and make it safe for staff to engage in the process, if you want to get results and resolve issues.

You can still join us to learn tools, tips & techniques that can help you tackle

tricky performance talks with more poise and emotional balance

Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you don’t.  It gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas to deal more competently and comfortably with difficult performers and make hard performance conversations a little bit easier.  You’ll learn how to:

·       Tackle tough performance conversations in more positive ways

·       Structure – your conversation better with our 5 Footings and Frameworks model

·       Start conversations on a firm but neutral footing

·       Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·       ‘De-vague’ – be more specific in the way you dissect performance issues

·       Handle defensiveness anxiety and other high-pitched emotions

·       Anticipateobjections, excuses, justifications and downplays

·       Level – say what performance you need and why they need it too

·       Reframe – put negative performance issues across positively

·       Stay Focused – keep it on track, clear, frank and fact-based

·       Coach to find solutions – get commitment to goals and actions

“Thought provoking and practical. This program demonstrated real steps that lead towards building performance. Good visual examples, clear explanations, and tool-practice activities all helped my learning. Thank you Bill, for delivering a tangible and engaging program that was timely, relevant and extremely practical.” Trish K  University of Southern Queensland

Review course outline, download course flyer and preview some tips on this topic…

Call 07-4068 7591 to reserve your place… Registration links below…


Mindfulness is a quality every leader needs more of because being present and focused is what you need to deal calmly and constructively with whatever challenges are right in front of you. And nowhere is mindfulness and the emotional balance that come with it, more called for than in those tricky conversations leaders have to have from time to time with troublesome performers

Building on our work in the areas of Personal Mastery, Compassionate Leadership and Conversational Coaching over the past 10 years Mindful Leadership in Action looks at what it means to lead mindfully. It takes a practical, every-day approach to introducing simple brain-training tools and helps leaders identify  ways to incorporate the mental disciplines of presence, awareness and focused attention into their everyday activities, minus formal meditation.

Neuroscience discoveries show even a few minutes of mindfulness exercise a day can change our brain for the better and help leaders tap into their inner-space to find a haven of clarity, calm and focus in a maze of confusion, uncertainty, conflicting priorities and unrelenting stress. [more in our Mindfulness Article]

If you’re looking for ways to put in a peak performance at work without sacrificing your sanity, humanity and well-being, our Mindful Leadership in Action 1-day clinic provides a useful starter-platform to help you re-think and re-invigorate your leadership.  You’ll learn how to

·       Use our 5 Mental Markers of Mindfulness model to get practical pay-backs

·       Lift your levels of clarity, focus, purpose, presence and attention

·       Monitor mind-wandering and tune into your mental models

·       Deploy the 5 mental markers of mindfulness to focus thoughts

·       Take-away focused-attention tools to train your brain to be mindful

·       Strengthen your reserves of resilience and sense of well-being

·       Reduce stress and be more calm, connected, balanced and even-minded

·       See relationships systemically and make decisions mindfully

·       Conduct more mindful dialogues and be conversationally present

·       Tune in to yourself physically, emotionally and cognitively

·       Apply our mindfulness dash-board to measure where you are


"Beneficial to all who want to sharpen their leadership skills through better focus. Great content, a very detailed, useful and easy-to-understand guidebook, good tools and a faultless performance by the presenter. I didn’t want it to end.” Richard V – Senior Project Manager

Read more on-line, download course outline, and preview tips on this topic. Registration links follow…


Those who’ve been along to my programs previously know that I try to provide a relaxed, safe and comfortable learning environment to try out new concepts and tools – and these programs continue that tradition. I’d be delighted to welcome you or some of your other colleagues at one of these minds-on learning forums.  Either way, much appreciated if you’d help to pass on this information to others in your wider networks…  Cheers! Bill


REGISTER NOW On-Line, by Email or Fax  

Attend with a Friend & Save… Multiple Clinics or Multiple Places for less*…

Standard 1-Day Course Fee (GST inc):  $528…  NFP/Schools $451 

Subscriber Discount:*

General (GST inc):  $462 single… 2 clinics or 2 places $880…

NFP/Schools:       $418 single… 2 clinics or 2 places $814

Register first, pay on invoice…    

·        Subscribe* to be eligible for discount (as part of registration or beforehand)

·        Prices include GST… Discount applies from date of registration

·        Payment on invoice within 14 days and prior to attendance

·        Venue: Rydges Tradewinds Cairns

·        Inclusions: Light lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

Connect or Subscribe


More information on our range of EI, mindfulness and conversational coaching clinics on-line.  Or find out about the full range of programs we offer in The Change Forum Course Directory. Background articles and tips on Dealing with Difficult Discussions and Mindfulness in Action in our collection of FactFiles and CC E-News e-zine issues available for free download at

Look forward to working with you at this practical and down-to-earth clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in lifting their leadership to the next level.

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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