Title: Positive Performance Conversations - Description: 
Bill Cropper - The Change Forum
Director & Presenter
Call, Email or Enquire On-line
Tel: 07-4068 7591

A 1-day clinic full of valuable discussion tools and planning tips

to help you deal with difficult performance conversations more confidently



“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and chances to reflect on practice...  and an abundance of resources to use before, during and after which are greatly appreciated .” Alison F. St Mary’s Catholic College Cairns


also  MINDFUL Leadership in Action 




Perils of performance conversations. Let’s face it - lots of us aren’t all that crash-hot when it comes to conducting conversations with difficult performers. We say things that disable the discussion and raise defensiveness even more. We monopolise the conversation and turn what should be a two-way talk into one-way traffic. We get staff off-side by putting things in negative ways rather than focus on the positive performance we want to encourage.

Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you don’t.  As a leader, it’s up to you to set the right tone, apply the right kind of pressure and still stay connected and make it safe for staff to engage in the process, if you want to get results and resolve issues. If they feel blamed, ticked-off or troubled by how the conversation’s going, people quickly disengage and either retreat or retaliate.  

Join us to learn tools, tips & techniques that can help you tackle

tricky performance talks with more poise and emotional balance

~ MINDFUL Leadership in Action ~

Course outline ~ Download FactFile

a '1-day brain-training' clinic on attention, focus and presence...

how mindfulness can transform the way you think and the way you lead


Positive Performance Conversations provides crucial scaffolding for you to plan, prepare and carry-through talks with reluctant performers. Our 5 Footings and Frameworks Model helps you to focus less on what's wrong and more on what’s expected; to create a different emotional climate that enables you to give difficult feedback in constructive ways, and keep defensiveness at bay so they hear what you have to say and heed your help.

Dealing with poor performance is one of the most commonly avoided species of difficult discussions. This 1-day coaching clinic gives you a step-by-step tour of carefully-crafted formulas to help deal with difficult performers more competently and comfortably and make hard performance conversations a little bit easier. In this practical clinic you’ll learn how to:

·         Tackle tough performance conversations in more positive ways

·         Structure – your conversation better with our 5 Footings and Frameworks model

·         Start conversations on a firm but neutral footing

·         Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·         ‘De-vague’ – be more specific in the way you dissect performance issues

·         Handle defensiveness anxiety and other high-pitched emotions

·         Anticipate – objections, excuses, justifications and downplays

·         Level – say what performance you need and why they need it too

·         Reframe – put negative performance issues across positively

·         Stay Focused – keep it on track, clear, frank and fact-based

·         Coach to find solutions – get commitment to goals and actions

What you’ll gain from attending:  Take-away one of our much applauded 110 page self-coaching guides with lots of useful tips and 25 tools to manage difficult performance conversations better. Complete a Positive Performance Conversations Scorecard  to see how you handle difficult ones and develop your personal game-plan to deal with difficult performance conversations more positively.

“I wanted more positive outcomes and after attending this training on tools to conduct difficult performance conversations with staff, I feel better prepared. Very well presented, very informative and well-structured, focusing on critical frameworks to apply for better results.” Alex Burt, Mackay Regional Council

Is this right for you? This clinic is for leaders at any level who want to improve the way they handle performance conversations. It’s particularly relevant for those who get anxious, irritated or defensive confronting poor performers or those who want to take a more constructive, solutions-focused approach.  While the focus is mainly on difficult performers, many principles and tools in Positive Performance Conversations can also be used to coach, support and encourage good performers too.

“Along with the Dealing with Difficult Discussions course  which I did earlier, this was one of the most useful courses I’ve ever attended.  I learnt a lot I could readily apply and tools that of real practical assistance in an area I’ve previously struggled with. Having the self-coaching guide is fantastic – it is something I know I will go back to in order to consolidate and build on concepts I now have an idea about.” Vanessa Richardson – Queensland Health


REGISTER NOW On-Line, by Email or Fax…  


General (GST inc):  Single $448…  2 or more places $418 pp

NFP/Schools:      Single $418…  2 or more places $388 pp

Register first, pay on invoice

(Standard Fee $495 pp. October R8s apply to Oct 18)

·         Prices include GST… Payment on invoice 7+ days prior to attendance

·         Payment on invoice within 14 days and prior to attendance

·         Venue: IPL Centre Maryborough; Watermark Hotel Brisbane; IPL Centre Sunshine Coast Uni

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·         Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form


For some background articles and tips on handling performance conversations, see our on-line Topix or download Conversational Coaching e-zine CC E-News Issue-13... Feel free to share with colleagues and friends…

Can we do this clinic IN-HOUSE? Yes… All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



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Call, Email or Enquire On-line

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Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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