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…tools
to tackle tough talks and turn the tables on poor
performance |
HERVEY BAY AUGUST 4 BRISBANE July 31 ROCKHAMPTON Aug 1 MOOLOOLABA Aug 18 Outline below & on-line ~ Register on-line Also coming up in HERVEY
BAY Leading with Emotional Intelligence – July 31 Social
Intelligence in Teams – Aug 5 Mindful
Leadership in Action – Sept 19 … Register On-line by Email or Fax ... |
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Dealing
with poor performance–‘it’s like pulling teeth’… As most leaders will tell you, dealing
with poor performance is one of the most commonly avoided and widely feared
species of difficult discussions. It’s tantamount to pulling teeth for most
of us. In fact, given the choice between having root canal work and
conducting a difficult performance conversation, many people might choose the
former. But wait a
minute… Let’s drill down on our dental analogy a bit (ouch – excuse the
pun) and see what else we can find… If it’s painful for you to
conduct the conversation, what about the other person whose performance is
under question? After all, from their perspective, it’s you who’s doing the
dental work… [Continued in our full article on-line] |
Is dealing with poor performance high on your ‘things to
avoid’ list? Would
you like to tackle tough performance talks with more confidence? “I wanted more positive outcomes
and after attending this training on tools to conduct difficult performance
conversations with staff, I feel better prepared. Very well presented, very
informative and well-structured, focusing on critical frameworks to apply for
better results.” Alex Burt, Mackay Regional Council Positive Performance Conversations works on a simple principle: focus on the positives you want
to see, not the negatives you don’t. Focusing
less on what’s wrong and more on what’s expected creates a different
emotional climate that enables you to give difficult feedback in constructive
ways. This unique 1-day coaching clinic gives you a step-by-step tour
of carefully-crafted footings, frameworks and formulas to help deal with
difficult performers more competently and comfortably and make hard
performance conversations that little bit easier. Organisations are
packed with performance management guidelines and hand-books, yet there’s
scant help on how to handle the real conversational side. In this very
practical clinic you’ll learn how to: ·
Tackle
tough performance conversations in more positive ways ·
Structure –
your conversation better with our 5 Footings and Frameworks model ·
Start conversations on a
firm but neutral footing ·
Deliver difficult
feedback that is more ‘sayable’ and ‘hearable’ ·
‘De-vague’ –
be more specific in the way you dissect performance issues ·
Handle defensiveness –
anxiety and other high-pitched emotions ·
Anticipate –
objections, excuses, justifications and downplays ·
Level – say what
performance you need and why they need it too ·
Reframe –
put negative performance issues across positively ·
Stay Focused –
keep it on track, clear, frank and fact-based ·
Coach to find solutions –
get commitment to goals and actions What
you’ll gain from attending: Take-away
one of our much applauded 110 page self-coaching guides with lots of useful
tips and 25 tools to manage difficult performance conversations better.
Complete a Positive Performance Conversations Scorecard to see
how you handle difficult ones and develop your own personal game-plan to deal
with difficult performance conversations more positively. “Along with the Dealing with
Difficult Discussions course which I did earlier, this was one of the
most useful courses I’ve ever attended. I learnt a lot I could readily
apply and tools that of real practical assistance in an area I’ve previously
struggled with. Having the self-coaching guide is fantastic – it is something
I know I will go back to in order to consolidate and build on concepts I now
have an idea about.” Vanessa Richardson – Queensland Health Is
this right for you? This clinic is for leaders at any level
who want to improve the way they handle performance conversations –
especially with difficult or poor performers. It’s particularly relevant for
those who get anxious, irritated or defensive confronting poor performers or
those who want to take a more constructive, solutions-focused approach.
While the focus is mainly on difficult performers, many principles and tools
in Positive Performance Conversations can also be used to coach,
support and encourage good performers too. “A quality, ‘value for money’ day,
well-prepared and presented, jam-packed with information and interaction and
chances to reflect on practice. We were provided with an abundance of
resources to use before, during and after which are greatly appreciated .” Alison Forster, St Mary’s Catholic College Cairns REGISTER NOW On-Line, by Email or Fax… Multiple places Pay less… General: Single
$465 (GST inc)… 2 places $880… 3 or more $429 pp NFP/Schools: $420 single… 2 places $792… 3 or more $385
pp Register first, pay on invoice ·
Prices include GST… Discount applies from date of
registration ·
Payment on invoice within 14 days and prior to attendance ·
Venue: Hervey Bay Resort Pialba, IPL Centre Sunshine Coast Uni,
Other CBD venues ·
Inclusions: Lunch, refreshments and comprehensive self-coaching Guide ·
Timing: 8.30 am - 4.30 pm each day CALL 07-4068 7591, Register
on-line or download a
form to return by Email/Fax For
some background articles and tips on handling performance conversations,
see our Conversational Coaching e-zine CC
E-News Issue-13 – read on-line or download
and share with colleagues and friends… Look
forward to seeing you at this one-of-a-kind clinic –
and please feel free to forward this message to other contacts you have in
your region or networks who are interested in making conversations with
difficult performers a little less tortuous for them and a little bit easier
for themselves. Of course, if you don’t want further updates about our range
of professional development offerings, please see the remove-me
option at the bottom of this email. |
Cheers… Bill Cropper Director - The Change Forum |
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See our full Course Directory for outlines of our current range of leadership & team
learning programs Call, Email or Enquire On-line All Change Forum programs also available
for delivery In-House. |
Course FEE Includes • Self-Coaching
Toolkit • Lunch
& refreshments VENUE Central
location REGISTER ON-LINE or Phone, Fax or Email |
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