Email a bit muddled? Also read on-line

Follow us on LinkedIn 

The Change Forum

… Conversations & EI boosters to see out 2012 …

Positive Performance Conversations

~ taking a positive approach to poor performance


SOCIAL Intelligence: EI in Teams

~ 10 vital EI Dimensions to revitalise your team


Designed & Presented by Bill Cropper

Call, Email or Register On-line

The Change Forum programs can be delivered In-House and tailored for your leader group or team. Call to discuss ways we can help with your leadership, team or coaching needs.

Bill Cropper - Director

Tel: 07- 4068 7591

Arm yourself with seriously useful Conversation & EI Tools to give you & your team a real kick-start to 2013

~ Summer Special FNQ Fees for multiple events and groups ~

Outlines below or download Brochure for more detail

See our E-NEWS Issue #13 for articles on performance conversations... Issue #14 features connectivity

Handling performance conversations is something every leader needs to be able to do with confidence. As most leaders will tell you, tackling poor performance is one of the most challenging and widely feared species of difficult discussions.  That’s where The Change Forum coaching clinics can help…

POSITIVE Performance Conversations:  

TOWNSVILLE November 21   CAIRNS November 28   (Brisbane November 16)

Organisations spend thousands on performance management systems but in the end many managers still sidestep or totally avoid conversations with low or moody performers.  Positive Performance Conversations takes you on a carefully plotted, step-by-step tour of 5 essential Footings and Frameworks to lift your comfort and competence levels and get seriously better results from all kinds of performance conversations.  It shows you how to:

¡  Focus on future positive performance rather than past negatives

¡  Focus less on what's wrong and more on what’s expected – which is far less likely to trigger defensiveness

¡  Create a constructive emotional climate where people are far more likely to hear what you have to say

¡  Deliver difficult feedback in ways that are more sayable and hearable

What will I discover? This targeted 1-day clinic and comprehensive self-coaching guide include:

¨  Structuring – the 5 Footings and Frameworks to follow

¨  ‘De-vaguing’ – being specific about dissecting performance issues

¨  Handling defensiveness - anxiety and other high-pitched emotions

¨  Giving Feedback – that is clear, frank and fact-based

¨  Anticipating – objections, excuses, justifications and downplays

¨  Levelling – saying what you need and why they need it too

¨  Reframing – putting negative performance issues across positively

¨  Focusing – keeping on track and finding solutions

¨  Coaching – getting commitment to goals and actions


Social and Emotional Team Intelligence… Just about everything that happens at work tracks back to EI – or, more often, a lack of it. SETI as we call it, is the brain science behind connecting and getting along well with others in teams.  New research reveals it may account for as much as 40% of team performance.  While we naturally work in teams to achieve things we can’t do alone, working well together in them doesn’t come so naturally – we have to learn how to do this.  And that’s where The Change Forum’s EI in TEAMS clinic can help…

Social Intelligence: EI in TEAMS

TOWNSVILLE November 27  CAIRNS December 3   (Brisbane Feb 21)

While the idea that emotional intelligence (EI) helps us relate better with others is no longer new, what is perhaps less understood is its relevance for the team as a whole. The challenge for many of us in working in teams is sustaining healthy team relationships that support the overall effectiveness of the team. That, in a nutshell, is what social intelligence is about…

¡  The more positive emotional connection there is in a team, the more people feel friendly and focused

¡  The reverse applies too – apathy, anger or aggression set off emotional chain-reactions that turn teams toxic


Social Intelligence: EI in Teams is an intensive 1-day work-out for teams and leaders to learn about 10 SETI Dimensions for Teams through practice activities and a substantial Toolkit that help you in a hands-on way to:

¨  Boost your level of social intelligence and emotional awareness

¨  Build positive emotional states like resilience, tolerance and respect

¨  Measure the emotional temperature of your team

¨  Create more cohesion and connectivity in your team

¨  Apply 5 keys of team behaviour – likingness, safety, empathy, support, feedback

¨  Temper the impact of toxic emotions on team climate

¨  Reinforce relationship builders like resonance and rapport


“A valuable course in utilising EI in teams to create healthy work environments and culture. You’ll be given the science behind why EI affects team performance, and tools to identify how in tune you are with your Team EI. The relaxed atmosphere Bill creates to look at some intense content was a high-point for me” Francoise Lane - Department of Communities

Register NOW on-line, by email or fax (Brochure with registration form attached or download.)

FNQ Special Offer – Register by NOVEMBER 20** – Multiple attendance discounts (All fees GST inc)

·         Any 1 event $440 pp (NFP $410 pp)

·         Attend 2 events OR Book 2 places at a single event: $825 (NFP $792)

·         Book 3 places at a single event: pay $1188 (NFP $1155)

[Register first, payment on invoice within 14 days & prior to attendance Inclusions: Lunch, refreshments and comprehensive self-coaching Toolkit  Venue: Arcadian Surf Club Townsville; Rydges Tradewinds Cairns; Timing: 8.30 am - 4.30 pm each day]

Five reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Regular Early Fees >21 Days:

2-Day / 1-Day (All GST Inc)

• $770 / $495 per person

• $660 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

>>> Why not let others know... Please forward to colleagues and friends                                                         >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.

>>> Please Confirm your inclusion on our mailing list

>>> Please Remove Me from your mail list                                                                                            >>> Please Update my contact details

>>> To ensure receipt of future mailings, please add to your contacts or approved senders list <<<

© The Change Forum 2012 | W: | E: | T: +61-(0)7-40687591