Positive PERFORMANCE Conversations

Presented by

Bill Cropper
Director  - The Change Forum
Call, Email or Enquire On-line
Tel:    07-4068 7591
Mob:   0429-687 513
Web:  www.thechangeforum.com
Email: consult@thechangeforum.com

……taking a positive, solutions-focused approach

to handling difficult performance talks


Winning Formulas – Watch What You Say…

Lots of us struggle when it comes to difficult performance conversations where we have to deliver hard messages or say things that get staff off-side so they get defensive and either retreat or retaliate…



DARWIN  Nov 19



Frameworks and formulas to help you tackle talks with troublesome performers more confidently

Download Outline  Review On-line

“A quality, ‘value for money’ day, well-prepared and presented with an abundance of resources”

Alison F, Catholic College Cairns

Register ON-Line or ( 4068 7591


Often the results we get depend not only on what we say but also how we say it – and a few small adjustments can make all the difference to making your messages more “sayable” and “hearable”.

Positive Performance Conversations equips you with effective verbal formulas and frameworks to more carefully craft your approach and help you over the potential hurdles that can loom-up during any tricky performance conversation.

Whether you’re dealing with a diligent or difficult performer, as a leader, it’s up to you to set the right tone, say the right kind of things in the right way, and make it safe for staff to engage in the process, if you want to get results and make performance conversations a more worthwhile, productive-rather-than-pointless pursuit for both of you... [Read full Article]  

“I learnt a lot in ‘Positive Performance Conversations’ that I can readily apply… tools of real practical assistance in an area I’ve previously struggled with…and the self-coaching guide is fantastic. It’s one of the most useful courses I’ve ever attended.” Vanessa R. Queensland Health

Mindful Leadership in Action

1-day brain-training clinic on how focus, attention and presence can lift your leadership

“Beneficial to sharpen leadership skills - great content, useful guidebook and a faultless presentation.” Ric Favini  RoadTEK...



Also coming up…

Personal Mastery: Leading with Emotional Intelligence

“Reading Goleman helped but you go to deeper levels than his books with actual tools I can put into practice, that have elevated my awareness”

Sandra W - Snr Health Manager

CAIRNS Dec 7-8


Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you don’t.  Our 5 Footings and Frameworks Model helps you to focus less on what's wrong and more on what’s expected; to create a different emotional climate that enables you to give difficult feedback in constructive ways, and keep defensiveness at bay so they hear what you have to say and heed your help.

Cover crucial scaffolding to help you plan and prepare. Take a tour of carefully-crafted formulas to conduct talks with reluctant performers more competently and learn how to:

·       Structure your conversation better with our 5 Footings and Frameworks model

·       Start conversations on a firm but neutral footing

·       Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·       ‘De-vague’ – be more specific in the way you dissect performance issues

·       Handle defensiveness anxiety and other high-pitched emotions

·       Level – say what performance you need and why they need it too

·       Reframe – put negative performance issues across positively

·       Stay Focused – keep it on track, clear, frank and fact-based

·       Coach to find solutions – get commitment to goals and actions

“Thought provoking and practical. This program demonstrated real steps that lead towards building performance. Good visual examples, clear explanations, and tool-practice activities all helped my learning. Thank you Bill, for delivering a tangible and engaging program that was timely, relevant and extremely practical.” Trish K, USQ

Review Course Outline or Brochure

Download FactFile-35 to read and share


REGISTER NOW On-Line or by Email or Fax…  

SPRING into SUMMER 2015 (All fees include GST)

Standard 1-Day Course Fee (GST inc):  $528…  NFP/Schools $451 

Subscriber Discount:*

General (GST inc):  $473 single… 2 clinics or 2 places $880…

                               NFP/Schools: $418 per person

Standard 2-Day Course Fee (GST inc):  $825…  NFP/Schools $695 

Subscriber Discount:*

General (GST inc):  $792 single… 2 clinics or 2 places $1496…

                                  NFP/Schools: $660 per person

Register first, pay on invoice…    

·        Subscribe* each participant to be eligible for discount (as part of registration or beforehand)

·        Prices include GST… If not subscribed, standard fee applies

·        Payment on invoice within 14 days and at least 10 days prior to attendance

·        Venue: Rydges Tradewinds Cairns; Other CBD venues confirmed on registration

·        Inclusions: Light lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

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For some background articles and tips on handling performance conversations, see our on-line Topix or download Conversational Coaching e-zine CC E-News Issue-13... Feel free to share with colleagues and friends…

Can we do this clinic IN-HOUSE? Yes… All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.  

Of course, if you don’t want further updates about our range of professional development offerings, please see the remove-me option at the bottom of this email.


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



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