Title: Positive Performance Conversations - Description: 
Bill Cropper - The Change Forum
Director & Presenter
Call, Email or Enquire On-line
Tel: 07-4068 7591

…helping leaders tackle hard talks

…a solutions approach to delivering difficult feedback

Winning Formulas – Watching What You Say…

As with all my conversational coaching programs, Positive Performance Conversations provides you with a comprehensive range of easy-to-use verbal formulas to help you more carefully craft your approach.

Yes I do mean verbal formulas: collections of words and phrases I recommend you try to start using in your performance conversations. So often the results we get when trying to tackle a difficult performance issue depend not only on what we say but also how we say it – and a few small adjustments can make all the difference to making your messages more “sayable” and “hearable”.




Frameworks and formulas to help you face up to difficult performance conversations with confidence

Download Outline or review On-line

“A quality, ‘value for money’ day, well-prepared and presented…an abundance of resources…” Alison F., Catholic College Cairns

Register ON-Line or CALL 4068 7591

It’s how leaders and teams deal with difficult moments that makes all the difference to morale, climate, cohesion and productivity...

In my workshops, I often liken conversations to a dance – and verbal formulas, I often say, are like learning particular dance moves – or, if you’re not into dancing, think of particular plays you practise over and over again in sport. Some of the special formulas we practise in this clinic are designed to help you over the hurdles that loom up during any tricky performance conversation. For example, you’ll learn starting formulas for raising performance issues cleanly and clear in the first place; formulas for putting things positively when describing the performance you want;  formulas for de-blaming your conversation, handling passivity, hostility and resistance and taking a more positive and appreciative coaching approach.

There’s loads of different verbals formulas in the self-coaching guide you get with coming along to the clinic. You may not want many of them. But a few may appeal as you come up against different kinds of difficult situations in your performance conversations where you don’t want to trip over your own tongue and make reforming a difficult performer even more of a distant prospect.

Mindful Leadership in Action

1-day brain-training clinic to improve attention and focus & reduce stress


CAIRNS Nov 20  MACKAY Dec 10

Also coming up…


1-day difficult discussions fast-track


MACKAY Nov 17  CAIRNS Dec 11

“I learnt a lot in ‘Positive Performance Conversations’ that I can readily apply… tools of real practical assistance in an area I’ve previously struggled with…and the self-coaching guide is fantastic. It’s one of the most useful courses I’ve ever attended.” Vanessa R. Queensland Health

Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you don’t.  Our 5 Footings and Frameworks Model helps you to focus less on what's wrong and more on what’s expected; to create a different emotional climate that enables you to give difficult feedback in constructive ways, and keep defensiveness at bay so they hear what you have to say and heed your help.

We’ll show you crucial scaffolding to help you plan and prepare, and take you on a step-by-step tour of carefully-crafted formulas to carry-through talks with reluctant performers more competently and comfortably – and make hard performance conversations a little bit easier.

Review Course Outline – Download a FactFile to read and share

Register ON-LINE or by EMAIL or FAX or CALL 4068 7591

“I wanted more positive outcomes and after attending this training on tools to conduct difficult performance conversations with staff, I feel better prepared. Very well presented, very informative and well-structured, focusing on critical frameworks to apply for better results.” Alex B., Mackay RC


REGISTER NOW On-Line, by Email or Fax…  

ATTEND with a Friend & Save… Multiple Clinics or Multiple Places for less…

General 1-day clinic (GST inc):  Single $455…  2 clinics or 2 places $847 pp

NFP/Schools 1-day clinic:      Single $410…  2 clinics or 2 places $770 pp

Register first, pay on invoice

(Standard Fee $495 pp. Discounts apply to Nov 17)

·        Prices include GST… Payment on invoice 7+ days prior to attendance

·        Payment on invoice within 14 days and prior to attendance

·        Venue: Rydges Tradewinds Cairns; Seagulls Resort Townsville; Watermark Hotel Brisbane

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form


For some background articles and tips on handling performance conversations, see our on-line Topix or download Conversational Coaching e-zine CC E-News Issue-13... Feel free to share with colleagues and friends…

Can we do this clinic IN-HOUSE? Yes… All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



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