Title: Positive Performance Conversations - Description: 
Bill Cropper - The Change Forum
Director & Presenter
Call, Email or Enquire On-line
Tel: 07-4068 7591

1-day practical clinic on conversational leadership tools

to help you tackle performance discussions more mindfully



Course Outline below & on-line ~ Attend with a friend & save

“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and an abundance of resources to use before, during and after.”

Alison F, St Mary’s Catholic College Cairns


Also in CAIRNS SEPT 10

Mindful Leadership in Action

How presence, focus and attention can transform

you, your brain and your leadership

2 clinics or 2 places for less ~ Register on-line or CALL 4068 7591


Why do so many managers stall when it comes to difficult performance conversations? It’s certainly not identifying the performance issue that’s the obstacle. Everyone in your team can usually tell you about that. The number one barrier is the fear of raising defensiveness, and then a fear of being unable to manage it that puts off a lot of people. Giving hard feedback to people where their reaction is likely to be emotionally volatile and the conversational course you chart unpredictable, is certainly no walk-in-the-park – more like mucking about in a mine-field. {Read More on-line}

Positive Performance Conversations aims to help you overcome those fears and feel more confident about facing up to tough performance talks… It’s designed around the fundamental principle: focus on the positives you want to see, not the negatives you don’t.  It gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas that can make hard performance conversations easier and help you deal with difficult performers more competently and comfortably.

“I wanted more positive outcomes from performance conversations with staff, and after attending this training I feel better prepared. Very well presented, very informative and well-structured, focusing on critical frameworks to apply for better results.” Alex B, Mackay Regional Council

Organisations are packed with performance management guidelines and hand-books, yet there’s scant help on how to handle the real conversational side.  In this very practical 1-day coaching clinic you’ll learn how to:

·         Tackle tough performance conversations in more positive ways

·         Structure your conversation better with our 5 Footings and Frameworks model

·         Start conversations on a firm but neutral footing

·         Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·         ‘De-vague’be more specific in the way you dissect performance issues

·         Handle defensiveness anxiety and other high-pitched emotions

·         Anticipate – objections, excuses, justifications and downplays

·         Level – say what performance you need and why they need it too

·         Reframe – put negative performance issues across positively

·         Stay Focused – keep it on track, clear, frank and fact-based

·         Coach to find solutions – get commitment to goals and actions

What you’ll gain from attending:  Take-away one of our much applauded 110 page self-coaching guides with lots of useful tips and 25 tools to manage difficult performance conversations better. Complete a Positive Performance Conversations Scorecard  to see how you handle difficult ones and develop your own personal game-plan to deal with difficult performance conversations more positively.

Is this right for you? This clinic is for leaders at any level who want to improve the way they handle performance conversations – especially with difficult or poor performers. It’s particularly relevant for those who get anxious, irritated or defensive confronting poor performers or those who want to take a more constructive, solutions-focused approach.  While the focus is mainly on difficult performers, many principles and tools in Positive Performance Conversations can also be used to coach, support and encourage good performers too.

“Along with the Dealing with Difficult Discussions course  which I did earlier, this was one of the most useful courses I’ve ever attended.  I learnt a lot I could readily apply and tools that of real practical assistance in an area I’ve previously struggled with. Having the self-coaching guide is fantastic – it is something I know I will go back to in order to consolidate and build on concepts I now have an idea about.” Vanessa R. Qld Health


REGISTER NOW On-Line, by Email or Fax…  

NOMINATE BY SEPTEMBER 3… 2-clinics or 2-places for less…

General (GST inc):           1 clinic: $455 single…  or $850 for 2 clinics or 2 places…

NFP/Schools (GST Inc):  1 clinic: $410 single… or $770 for 2 clinics or 2 places…

(Full Fee 1-day clinic $495 pp)

Register first, pay on invoice

(Standard Fee $495 pp)

·         Prices include GST… Discount applies from date of registration; Payment prior to attendance

·         Payment on invoice within 14 days and prior to attendance

·         Venue: Rydges Tradewinds, Cairns; Other locations, CBD venues

·         Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·         Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591, Register on-line or download a form to return by Email/Fax


For some background articles and tips on handling performance conversations, see our FactFile on Performance Conversations or browse through Conversational Coaching e-zine CC E-News Issue-13read on-line or download and share with colleagues and friends…

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.



Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

  >>> Why not let others know... Please forward to colleagues and friends                                                >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.

>>> Please Confirm your inclusion on our mailing list

>>> Please Remove Me from your mail list                                                 >>> Please Update my contact details

>>> To ensure receipt of future mailings, please add billc@thechangeforum.com to your approved senders list <<<

© The Change Forum 2014

W: www.thechangeforum.com | E: consult@thechangeforum.com | T: +61-(0)7-40687591