Performance Conversations Double-Header

BRISBANE  December 7 & 8

for Managers & for STAFF

Levelling the Playing Field

Dec 7: 2 x Half-day Sessions for Staff

…learn what you can do to better engage

with performance conversations

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Dec 8: 1-day Clinic for Managers

…learn ways to make conversations with difficult performers easier

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In-house & other locations on request

Limited places… Register On-line or Call 0429 687591

Course Outlines follow – also online


Performance Paranoia?

Performance conversations can be a terrifying ordeal for many of us. Whether you’re a solid performer or someone who sometimes struggles, we often turn up feeling uneasy, anxious or a bit defensive, even if we know there’s no need. You’d think this paranoia only pertains to poor performers – but even high performers can tend to shy away from them.

Performance appraisals are often the annual ritual everyone dreads. And these anxieties can apply just as much to managers as they do to staff. They can feel under-prepared and ill-equipped, especially if the conversation is going to be a bit testy or touchy

Managers play the lead-role in initiating and engaging staff, but let’s not forget the other key player.  While it’s up to leaders to make it safe for staff to engage and deal with defensiveness, it’s also up to staff to overcome any natural dislike they may have of them and approach performance conversations in constructive and positive ways to identify things that enable them to do their job better and grow. That way, everyone wins.


Levelling the Playing Field

Performance Conversations Engagement Skills

 for Leaders and your Staff

presented by Bill Cropper – The Change Forum


µ 2 x half-day Staff Sessions


Download Course Brochure

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µ 1-Day Leaders’ Workshop


Review Course Brochure

Ü Download FactFile-35

Making Performance Conversations Work for YouHalf-day Sessions for STAFF… Most performance conversations training is for leaders. But to work well, performance conversations should be two-way. These two half-day sessions attempt to level the playing field by helping staff understand what a good performance conversation should be like, and equipping them with tools to engage more positively and constructively in the process.

Sessions are based around 12 Positive Performance Conversations Pointers that are compatible with the footings and frameworks we cover with leaders doing the other workshop (see the leader version of this program below)   Your Staff will:

ü  Engage more constructively in performance conversations

ü  Find out what they can do to make them work better

ü  Learn how to prepare & plan better for them

ü  Keep them two-way & make sure managers don’t monopolise

ü  Control anxiety, stave-off defensive urges and focus on facts

ü  Cope better with getting difficult or uncomfortable feedback

ü  Take a positive, future-focused solution-based approach to performance issues

ü  Develop a personal plan to better handle performance conversations


Also coming up…

Dealing with Difficult Discussions

BRISBANE Nov 26-27


 “This clinic has given me confidence to deal with difficult discussions I have put off in the past and  made a big change in the way I deal with difficult issues….” Carol R, Qld Health

Express Interest for 2016

Also coming up…

Leading with Emotional Intelligence


CAIRNS Dec 7-8

“Reading Goleman helped but you go to deeper levels than his books with actual tools I can put into practice, that have elevated my awareness”

Sandra W - Snr Health Manager

Express Interest for 2016

Positive Performance Conversations Leaders Clinic… Whether you’re dealing with a diligent or difficult performer, as a leader, it’s up to you to set the right tone, say the right kind of things in the right way so people will heed what you say, and keep it safe for staff to engage in the process.

If you want to get real results and make performance conversations a more positive, practical and productive pursuit for both of you, this workshop can help by equipping you with effective verbal formulas and frameworks to more carefully craft your approach, give difficult feedback in constructive ways, keep defensiveness at bay so they hear what you have to say and help you over potential hurdles that can loom-up in tricky performance conversations.

“I learnt a lot in ‘Positive Performance Conversations’ that I can readily apply… tools of real practical assistance in an area I’ve previously struggled with…and the self-coaching guide is fantastic. It’s one of the most useful courses I’ve ever attended.” Vanessa R. Queensland Health

Cover crucial scaffolding to help you plan and prepare. Take a tour of carefully-crafted formulas to conduct talks with reluctant performers more competently and learn how to:

·       Structure your conversation better with our 5 Footings and Frameworks model

·       Start conversations on a firm but neutral footing

·       Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·       ‘De-vague’ – be more specific in the way you dissect performance issues

·       Handle defensiveness anxiety and other high-pitched emotions

·       Level – say what performance you need and why they need it too

·       Reframe – put negative performance issues across positively

·       Stay Focused – keep it on track, clear, frank and fact-based

·       Coach to find solutions – get commitment to goals and actions

“Thought provoking and practical. This program demonstrated real steps that lead towards building performance. Good visual examples, clear explanations, and tool-practice activities all helped my learning. Thank you Bill, for delivering a tangible and engaging program that was timely, relevant and extremely practical.” Trish K, USQ


REGISTER NOW On-Line or by Email or Fax

HALF-DAY STAFF Sessions – AM: 8.30-12.00 –OR– PM: 1.00–4.30

              $220 per person (GST inc)     µ  Register by Nov 30

           [ Discounts for 5 or more – CALL to enquire ]

1-DAY LEADER Clinic – 8.30am–4.30pm

              $440 per person (GST inc)      µ  December 2015 Special – register by Nov 30

              [ Standard 1-Day Course Fee (GST inc):  $528… ]

Register first, pay on invoice…    

·        Subscribe* each participant to be eligible for discount (as part of registration or beforehand)

·        Prices include GST… If not subscribed, standard fee applies

·        Payment on invoice within 14 days and at least 10 days prior to attendance

·        Venue: Wellington Apartment Hotel, Kangaroo Point

·        Inclusions: Tuition, self-coaching Guide/Toolkit, refreshments (+ Lunch for 1-Day clinic)

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form

Connect or Subscribe


For some background articles and tips on handling performance conversations, see our on-line Topix or download Conversational Coaching e-zine CC E-News Issue-13... Feel free to share with colleagues and friends…

Can we do this clinic IN-HOUSE? Yes… All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

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for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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