Be better prepared for tough performance conversations

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Stay calm, confident and solution-focused with

Winning formulas to tackle difficult Performance Conversations





Hi! Bill Cropper here with a reminder therefs still time and places for you to join a like-minded group of leaders in your area keen to upgrade the quality of their conversations about performancec

Stop-Press!! Bonus Spring Carnival 2-for-1 Special this week only for remaining places Brisbane & Townsville – You and a colleague attend together for the price of just 1 full fee ($660 GST inc) if you register by November 8 Brisbane or November 10 Townsville. Call us on 0429-687 591 to lock in this once-off special – Be quick! Limited places available.

Letfs face it, lots of us arenft that crash-hot when it comes to conducting conversations about performance! We say things that get staff off-side by putting things in negative ways or coming across awkwardly or more harshly than we intend. They get defensive and things heat up as they retreat or retaliate...

Positive Performance Conversations offers you the opportunity to go behind the scenes and explore a targeted set of robust conversation frameworks and formulas that can really help to take the pain out of your performance conversations – whether theyfre tough talks with under-performers or structured support for top performers.

Why not set aside a day to strengthen your leadership toolkit and come along to build-up your conversation repertoire in one of the locations below. Follow the links below to register – or call by November 10 to pick-up one of our 2-for-1 Spring Carnival specials for Brisbane and Townsvillec

And if youfve a group of 10 or more and arrange an in-house clinic for delivery this year or early 2018, youfll be able to send along up to 3 extra participants completely free.

cLook forward to seeing you there!  Cheers, Bill

Positive Performance Conversations

gA very comprehensive, engaging workshop and the toolkit-to-go very useful. I wanted to gain additional skills in managing poor performance and supporting well performing staff to stay motivated and this was a very good program to support this. Ifve already recommended it to a couple of people and I feel much more confident to bring up performance issues after doing this course.h  Lisa B., Rural & Community Health

ò How do your Performance Conversations measure up?

More of a Productive Pursuit or Pointless Pain?

Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you donft. Focusing less on whatfs wrong and more on whatfs expected creates a different emotional climate that enables you to give even difficult feedback in positive, direct and authentic ways that get listened to.

This unique 1-day master class shows you how to handle all varieties of performance conversations with more confidence while making them more personally productive for everyone.  We take you on a step-by-step tour of carefully-crafted footings, frameworks and formulas that will help you take the heat out – for you and them – and turn tough performance talks into constructive coaching conversations. Youfll learn how to:

·        Tackle tough performance conversations in more positive ways

·        Structure – your conversation better with our 5 Footings & Frameworks model

·        Deliver difficult feedback that is more esayablef and ehearablef

·        Handle defensiveness – anxiety and other high-pitched emotions

·        Anticipate – objections, excuses, justifications and downplays

·        Stay Focused – keep it on track, clear, frank and fact-based

·        Coach to find solutions – get commitment to goals and actions

gThought provoking and practical with real steps, good visual examples, clear explanations and tools-practice activities that all helped my learning. A tangible and engaging program that was timely, relevant and extremely practical.h

Trish K,  University of Southern Queensland

Read morec   Course Outline...   Reserve my Place

Positive Performance Conversations


-- Spring Carnival 2-for-1 Special if you call to Register by November 10 –

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Is this clinic right for you?   This practical program is for leaders at any level who want to improve the way they handle performance conversations – especially with difficult or poor performers. Itfs particularly relevant for those who get anxious, irritated or defensive confronting poor performers or those who want to take a more constructive, solutions-focused approach.  While the focus is mainly on difficult performers, many principles and tools in Positive Performance Conversations can also be used to coach, support and encourage good performers too.

Registration details on-line...

YES – We can come to You

Create a positive performance culture in your organisation!

Give all your leaders a common language, approaches and set of tools to help improve performance outcomes for everyone

cid:image014.png@01D27CA6.0F35DFD0Call Bill on 0429 687 513 or enquire on-line

See full Course Directory for other In-House options for leaders & teams

Why not level the playing field? Your staff also benefit from being able to prepare better for their performance talksc

** Ask about our In-House Sessions for STAFF**

Making Performance Conversations work for YOU

Half-day or full-day sessions – on-site or hosted

cid:image014.png@01D27CA6.0F35DFD0Call Bill on 0429-687 513 to arrange a quote

Look forward to seeing you or your colleagues at this one-of-a-kind clinic and please pass this message on to others in your networks who might be interested in making conversations about performance a little less tortuous for their staff and a fair bit easier for themselves.



Bill Cropper

Bill Cropper Director

The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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