Positive Performance Conversations
            Presented by...
  Bill Cropper - The Change Forum
     Call, Email or Enquire On-line 
           Tel:    07-4068 7591
Email: register@thechangeforum.com
  Web:  www.thechangeforum.com

Stay cool, calm and collected with

Winning formulas to tackle difficult

Performance Conversations




Register pre-June 30 for Less! Details below


“I highly recommend this clinic… it’s important for anyone who supervises other staff to be skilled in positive conversation techniques. The Guide is super with lots of tools for future reference” Sonia R, Queensland Health

Are your PC’s Productive or Painful?  

Are your performance conversations like the annual tick-and-flick everyone dreads? We’re told by HR that they’re brilliant to improve what people do, get better outcomes and boost business performance. But are they? One recent survey says only 40% of them actually work very well at all. Another survey found 9 out of 10 staff not only said they were painful, but didn’t work in terms of improving their performance. You’ve got to wonder? Are performance conversations a productive pursuit or a pointless piece of pain? [ Download Article to read more]

Diligent or difficult performer?

Make performance conversations beneficial for everyone…

Many of us think performance conversations are reserved for low or difficult performers – that for high performers, it’s just a formality to mutter a few messages of praise or encouragement and tick the ‘excellent’ boxes.

How focus, presence and attention can rebalance your leadership and heighten the effectiveness of your thinking and action

Why not make this your year of leading mindfully?

Ø  Manage distractions and mind-stray

Ø  Be more present for people you lead

Ø  Ease anxiety and lessen stress

Ø  Regain balance and curtail confusion

Ipswich July 4

Hervey Bay July 8

Brisbane July 18

Toowoomba July 21

“I’d highly recommended this program to learn specific strategies to incorporate mindfulness principles into their leadership practices at work, especially colleagues suffering from stress and burn-out.” Jude W - Health Director

…also in-house on request…

Outline & Registration On-line

Saying things to a high performer like “you’re doing great”, “there’s really nothing much I can say about your performance because it’s tops” or “brilliant, keep up the good work”, are just as likely not to be taken in the motivating manner you mean, even if they elicit an initial smile or gesture of gratitude. Top performers need your recognition, encouragement and most of all, your considered feedback, too. They need to be supported and developed just like poor performers do...  [ Download Article to read more] 

Do you want your performance conversations to be more worthwhile, meaningful and constructive for both you and your staff?

Positive Performance Conversations is a practical 1-day program that introduces you to a set of footings, frameworks and conversation formulas that can help you build confidence and be better prepared for handling performance review discussions in all kinds of situations.

Whatever your leadership level and whether you’re dealing with performers who are great, good or troubling, the principles and tools we share in this clinic can help you prepare for meaningful conversations about performance and handle them with more certainty, calm and confidence, delivering even touchy or sensitive feedback in positive, encouraging ways.

“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and an abundance of resources to use before, during and after.” Alison F, St Mary’s College

In this very practical intensive 1-day coaching clinic you’ll learn how to:

·       Tackle tough performance conversations in more positive ways

·       Structure your conversation better with our 5 Footings and Frameworks model

·       Start conversations on a firm but neutral footing

·       Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·       ‘De-vague’be more specific in the way you dissect performance issues

·       Handle defensiveness anxiety and other high-pitched emotions

·       Anticipate – objections, excuses, justifications and downplays

·       Level – say what performance you need and why they need it too

·       Reframe – put negative performance issues across positively

·       Stay Focused – keep it on track, clear, frank and fact-based

·       Coach to find solutions – get commitment to goals and actions

“Definitely worth the time. Gave me the structure I needed to ensure a difficult performance conversation does not make the situation any worse. I really enjoyed the day and found Bill very easy to listen to with some interesting planning ideas. Thanks for delivering a very worthwhile course – and the guidebook is a great tool to help prepare.” Murray F -  Transport and Main Roads Dept

Dealing with Difficult Discussions

Do you want to cope more confidently with conflict & contention

in all kinds of situations?

Put this popular 2-day conversational leadership clinic on your to-do list!

Next in BRISBANE July 26-27

TOOWOOMBA Aug 4-5 ~ HERVEY BAY Aug 22-23

“Very well-presented program. I learned an incredible amount about how to have difficult conversations without making things worse and approach them in a calmer, productive way.” Lesley W. Gold Coast Health

ò See our Ten Top Tips to Tackle Tough Talks

All Change Forum programs available In-house on request

Individual leadership coaching on EI and conversational mastery

For other programs & dates check our on-line Course Calendar for updates

REGISTER NOW On-Line or by Email

STILL Discount Places… Register & Pay before EOFY for less…

1-Day Clinic (GST inc):   Full Fee $550 pp

EOFY SAVINGS – Register & Pay pre-June 30…

General:  $473 pp…  NFP/Schools: $429 pp

     Register first, pay on invoice

·        Prices include GST… Payment on invoice within 14 days and prior to attendance

·        Subscribe* to be eligible for discount or standard fee applies (can do with registration)

·        Small groups, average 6-8 (max 12) – a safe place to practise

·        Inclusions: Tuition, comprehensive self-coaching Guide, Lunch and refreshments

·        Venue:  The Hub Caboolture; Wellington Apartment Hotel East Brisbane; Other CBD venues

·        Timing: 8.30 am - 4.30 pm each day

Register On-line, Email completed form or CALL 07-4068 7591

Subscribe or Connect http://www.thechangeforum.com/Email/images/linkedin.png for updates and free downloads

All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate this really useful clinic – or any other Change Forum program – into your leadership or team development initiatives, why not contact us direct to arrange an in-house quote.

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this notice on to contacts you have in your region or networks who might be interested in making conversations with difficult performers a little less tortuous for them and a fair bit easier for themselves.

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

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