Getting the ‘tuned-out’ to ‘tune-in’ to performance 

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How can I get through to low performers without putting them ‘off-side’ and feel alright about having a hard conversation in the first place?

Positive Performance Conversations


SUNSHINE Coast May 4


1-Day practical clinic to walk you through carefully-crafted footings, frameworks and formulas for delivering even touchy, sensitive feedback in more positive, encouraging ways

“A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and an abundance of resources to use before, during and after.” Alison F, St Mary’s College

Handle all kinds of conversations about performance with more certainty, calm and confidence

Decide to make your experience of difficult performance conversations different in 2017

Sharing the Love… Valentine’s Day special

Bring along a learning partner for half the standard fee!!

Details On-line…  Register by FEB 14 FEB 17!

Also in BRISBANE March 22


Working with Emotional Intelligence

..a practical 1-day seminar for staff on key

EI practices to better manage feelings, stress and relationships at work  

Lots of us aren’t that crash-hot when it comes to conducting conversations with difficult performers.  We say things that get staff off-side by putting things in negative ways. They get defensive and either retreat or retaliate.

Positive Performance Conversations works on a simple principle: focus on the positives you want to see, not the negatives you don’t.  It gives you a step-by-step tour of carefully-crafted footings, frameworks and formulas to prepare yourself for dealing more competently and comfortably with difficult performers.  Overcome any fears you may have and help others to feel more comfortable about the conversation in the process…

We’ll look at how to start performance conversations better, how to handle anxiety and defensiveness, ways to deliver difficult feedback that are less likely to put the other person ‘off-side’, keeping on-track and getting commitment to agreed goals and improvement actions. 

 [ Download Course Outline ]

“Thought provoking and practical with real steps, good visual examples, clear explanations and tools-practice activities that all helped my learning. A tangible and engaging program that was timely, relevant and extremely practical.” Trish K  University of Southern Qld


Why not level the playing field? Your staff also benefits from being able to prepare better for performance conversations too…

Making Performance

Conversations work for YOU

** Ask about our In-House Sessions for STAFF**

ò  Call Bill on 07-4068 7591 to Reserve a date for 2017

How do your Performance Conversations measure up?

Whatever your leadership level and whether you’re dealing with performers who are great, good or troubling, the principles and tools we share in this clinic can help you prepare for meaningful conversations about performance and handle them with more confidence, delivering even touchy or sensitive feedback in positive, encouraging ways.   [ Course Outline ]

ò Check out our article - Productive Pursuit or Pointless Pain?

Why not make the switch to regular coaching conversations and boost your team performance in 2017

“I highly recommend this clinic… it’s important for anyone who supervises other staff to be skilled in positive conversation techniques. The Guide is super with lots of tools for future reference” Sonia R, Qld Health

ò  Reserve your place today…

Positive Performance Conversations



 “A quality, ‘value for money’ day, well-prepared and presented, jam-packed with information and interaction and an abundance of resources to use before, during and after.” Alison F, St Mary’s College


REGISTER NOW On-Line or by Email

…and prepare ahead for better conversations all year!

Sharing the Love… Valentine’s Day special

** Register by FEB 14 FEB 17**

Subscribe* to pay less… Bring along a colleague for half the standard fee!

1-DAY Clinics:  [ Full Fee (GST inc) $660 ]

           General*:          Single $550 & your learning partner just $330*

           NFP/Schools*: Single $495 & your learning partner just $330*        

·        Subscribe* to be eligible for discount or standard fee applies (Can do with registration)

·        Prices include GST…  Payment on invoice within 14 days and prior to attendance

·        Small groups – a safe place to practise – average 6-8 (max 12)

·        Inclusions: Tuition, detailed self-coaching Guide/Toolkit, Lunch and refreshments

·        Venue: Wellington Apartment Hotel Brisbane; other CBD Venues advised on registration

·        Timing: Session hours: 8.30 am - 4.30 pm

CALL 07-4068 7591… Register On-line or EMAIL completed form

Subscribe or Connect for updates and free downloads


YES! All Change Forum programs can be delivered IN-HOUSE.  So if dates don’t suit or you’d like to incorporate this program or one of our many clinics into your teambuilding or leadership development initiatives, contact us direct or through our on-line enquiry form to discuss ways we can help.

See our full course Directory for In-House options

for leaders & teams…

See our on-line Course Calendar for other clinics & dates

Individual and small group Coaching on request


Look forward to seeing you at this one-of-a-kind clinic and please pass this message on to others who might be interested in making conversations with difficult performers a little less tortuous for them and a fair bit easier for themselves.



Bill Cropper

Bill Cropper Director

The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

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