From:                                             Bill Cropper - The Change Forum <>

Sent:                                               Monday, 3 November 2014 3:55 PM

To:                                                  Winning conversation Formulas for improved PERFORMANCE

Subject:                                         CAIRNS Positive PERFORMANCE CONVERSATIONS March 17... also MINDFUL LEADERSHIP in Action March 27



Title: Positive Performance Conversations - Description: Presented by

Director - The Change Forum

Call, Email or Enquire On-line
Tel: 07-40687591

…how to deliver difficult feedback and inspire

improved performance with consideration and confidence

Treating Top Performers…

Some of us think performance conversations are really reserved for low or difficult performers – that for high performers, it’s just a formality to mutter a few messages of praise or encouragement and tick the ‘excellent’ boxes. Saying things to a high performer like “you’re doing great”, “there’s really nothing much I can say about your performance because it’s tops” or “brilliant, keep up the good work”, are just as likely not to be taken in the motivating manner you mean, even if they elicit an initial smile or gesture of gratitude. Top performers need your recognition, encouragement and most of all, your considered feedback, too. They need to be supported and developed just like poor performers do...        Continue Reading

…Places Available




BRISBANE  March 30


More Information, Outline & Brochure

“I feel much more confident to bring up performance issues after doing this course and have recommended to others. A very comprehensive, engaging workshop”

Lisa B, Community Health

Register ON-Line or CALL 4068 7591

“I wanted to gain additional skills in managing poor performance and supporting well-performing staff to stay motivated and this was a very good program for this area. I’ve already recommended it to a couple of people and feel much more confident to bring up performance issues after doing this course. A very comprehensive, engaging workshop and the tools and toolkit-to-go, are very useful.”  Lisa B, Community Health


Positive Performance Conversations is a practical 1-day program that introduces you to a set of footings, frameworks and conversation formulas that can help you build confidence and be better prepared for handling performance review discussions in all kinds of situations. 

It’s built around an appreciative model that works on the simple principle: focus on the positives you want to see, not the negatives you don’t.  And shows you ways to create a different emotional climate that enables you to deliver difficult feedback in more constructive ways, focus less on what's wrong and more on what’s expected, and keep defensiveness at bay so they hear what you have to say and heed your help.

We’ll show you crucial scaffolding to help you plan and prepare, and take you on a step-by-step tour of carefully-crafted formulas to carry-through talks with reluctant and good performers more competently and comfortably.

Review Course Outline – Download a FactFile to read and share

Register ON-LINE or by EMAIL or FAX or CALL 4068 7591


Also coming up in your area soon…

Mindful Leadership in Action

1-day brain-training clinic to improve attention and focus & reduce stress

CAIRNS March 27


Dealing with Difficult Discussions

“How to have those difficult conversations without making the situation worse and approach them in a calmer, more productive way” Lesley W.

T’NSVILLE May 4-5 CAIRNS May 7-8

“Positive Performance Conversations was a quality, ‘value for money’ day, well-prepared and presented, jam-packed with information, interaction and chances to reflect on practice…and we were provided with an abundance of resources to use before, during and after which are greatly appreciated. It was a great day Bill.”  Alison F., Catholic College Cairns


REGISTER NOW On-Line, by Email or Fax…  

Multiple Clinics or Multiple Places for less…

FNQ 1-day clinic (GST inc):  Single $440…  2 clinics or 2 places $847

NFP/Schools 1-day clinic:  Single $407…  2 clinics or 2 places $792

Register first, pay on invoice

(Standard Fee $528 pp. Discounts apply to March 13)

·        Prices include GST… Discount subject to prompt payment as invoiced

·        Fixed discount rate for Schools/NFP orgs

·        Payment on Invoice within 14 days and prior to attendance

·        Payment on invoice and prior to attendance

·        Venue: Rydges Tradewinds Cairns; Seagulls Townsville; Watermark Hotel Brisbane

·        Inclusions: Lunch, refreshments and comprehensive self-coaching Guide

·        Timing: 8.30 am - 4.30 pm each day

CALL 07-4068 7591… Register on-line or FAX/EMAIL completed form


For some background articles and tips on handling performance conversations, see our on-line Topix or download Conversational Coaching e-zine CC E-News Issue-13... Feel free to share with colleagues and friends…

Can we do this clinic IN-HOUSE? Yes… All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Look forward to seeing you at this one-of-a-kind clinic  – and please feel free to forward this message to other contacts you have in your region or networks who are interested in making conversations with difficult performers a little less tortuous for them and a little bit easier for themselves.  

Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

See our full Course Directory

for outlines of our current range of leadership & team learning programs

Call, Email or Enquire On-line

All Change Forum programs also available for delivery In-House.

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

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