Please Update your current email address to Confirm receipt for future News & Events

The Change Forum

Tackling poor performance needn’t be so perilous...

Positive Performance


...taking a positive approach to poor performance...

Brisbane – SEPT 21 & NOV 16

Call, Email or Register On-line

See CC E-News-zine issue #13

for articles & tips on performance conversations

Bill Cropper – Director

The Change Forum’s programs can be delivered In-House and tailored for your team. Call to discuss your learning and development needs...

Mob: 0429 – 687 513

Tel: 07- 4068 7591


…Footings, frameworks and formulas to make tough performance talks more trouble-free...

Tackling poor performance is perilous… As most leaders will tell you, it’s one of the most commonly avoided and widely feared species of difficult discussions.

Organisations are full of performance management guidelines and hand-books, yet there’s scant detail on how to really handle the conversations side.

This targeted 1-day clinic and its accompanying self-coaching Toolkit, takes you on a carefully plotted, step-by-step tour of 5 essential Footings, Frameworks and Formulas to lift your comfort and competence levels and get seriously better results from performance conversations, particularly difficult ones…

[Flyer attached or download through the title link for outline, registration and topics we cover]

Positive Performance Conversations helps put a stop to procrastination... Organisations spend millions on performance management systems, but in the end, many managers side-step, defer, delay or totally avoid having performance conversations – and the number one barrier is fear of raising defensiveness. The tools, tips and techniques in this practice-based program can help you:

·         Minimise defensiveness by staying on the positive side of those difficult  performance conversations

·         Use non-judgmental, neutral language without diluting a difficult message

·         Deliver touchy messages and difficult feedback that is more ‘sayable’ and ‘hearable’

·         Learn SPECIFIC steps to structure a positive performance conversation

·         Handle confrontations with poor performers more constructively so you say what you need to say

·         Take a solution-focused approach to turn performance conversations into mutual problem-solving and coaching sessions

After you complete this clinic, you’ll be much better able to develop a personal game-plan to handle performance conversations with more clarity, balance and competence and create a very different emotional climate where people are far more likely to hear what you have to say and engage with the process positively.

Let’s face it. Lots of us aren’t so crash-hot at handling poor performance conversations. We say things the wrong way that raises defensiveness and disables the discussion; we control the conversation and make it a one-sided affair or we get people off-side by putting things in negative ways, rather than focus on the positive. Some of the topics we touch on this ‘reality-based’ clinic include:

·         Structuring - the 5 Footings and Frameworks to follow

·         ‘De-vaguing’ – being specific about dissecting performance issues

·         Handling defensiveness - anxiety and other high-pitched emotions

·         Giving Feedback – that is clear, frank and fact-based

·         Anticipating – objections, excuses, justifications and downplays

·         Levelling - saying what you need and why they need it too

·         Reframing - putting negative performance issues across positively

·         Focusing – keeping on track and finding solutions

·         Coaching – getting commitment to goals and actions

You have to tackle poor performance – you can’t let it go and here’s the main reason: it’s not fair to others who are performing well or doing the right thing. When they see you turn a blind-eye, they feel it’s inconsistent. They lose respect for you as a leader. Sometimes they’ll even slacken-off too in silent protest.


Register in September for Just $400 pp

Register NOW on-line, by email or fax…

Register NOW for just $400 pp plus GST  [Full Fee $500+] (NFP & Schools $370 pp plus GST. Lunch, refreshments and comprehensive self-coaching Toolkit included. Register on-line or use the form included in the course Flyer  (Payment on Invoice within 14 days. CBD Venue confirmed on registration. Timing 8.30 am to 4.30 pm each day.)

5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of our well-regarded programs, but either way, your help in sharing this information with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]


Bill Cropper

Director - The Change Forum






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Early Registration Discount >21 days

2-Day / 1-Day (GST Inc)

• $770 / $473 single

• $660 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email

>>> Why not let others know... Please forward to colleagues and friends                                                         >>> Subscribe to our mail lists

You're receiving this email from The Change Forum because either you or someone else you know attended one of our learning programs or referred us to you as someone who'd be interested; a part of your organisation or equivalent organisation interstate has used our services; or you made an inquiry about our learning or consulting services. If you want to continue to receive notices of upcoming learning events in your region, free FactFiles on various facets of organisational leadership and change, subscribe to our E-Newsletters or get the latest leadership tool updates and other information from us – please, if you haven't done so already, click to confirm your interest or unsubscribe to no longer receive our emails. We respect your privacy and will not rent, resell or intentionally distribute your email address without your permission.

>>> Please Confirm your inclusion on our mailing list

>>> Please remove me from your mail list                                                                                            >>> Please Update my contact details

>>> To ensure receipt of future mailings, please add to your contacts or approved senders list <<<

© The Change Forum 2012 | W: | E: | T: +61-(0)7-40687591