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A 1-day clinic on 5 patient-first principles to cultivate

caring, connecting and compassion in health-care




BRISBANE Nov 7 & Dec 2 – TOOWOOMBA Nov 1



…also on-site at your facility on request...


“An extremely powerful session and catalyst for great things that can occur within our own facilities. How we do things and why we do things needs to be brought back to a basic level – our perception versus patient perception – putting the patient first and developing a model of care that is patient-focussed and no longer just systems and task focused. I’m  working on a model of care for my staff and this has given me so many resources and motivation to get it up and running.” Amanda B – DON

What’s this about? The concept of ‘putting patients at the centre of all we do’ is one of 6 key values in Queensland’s Blueprint for Better Healthcare. Taking a more Patient-First approach can enhance clinical outcomes, patient-safety, satisfaction and relationships, performance, productivity, and lead to more caring, connected and compassionate cultures.  It can also contribute significantly to stress-relief amongst health-carers.

This 1-day clinic centres on 5 essential principles to help get people on the same page about putting patients first – to know what it means, what it looks like, and most of all, give you tools and formulas to do it more mindfully and consistently. You’ll learn how to:

·         Put the 5 PPF Principles into practice in ways that benefit you and your patients

·         Practise ways to refresh and replenish your natural patient-first approach

·         Improve the professionalism and humanity of your patient interactions

·         Be more present for patients and more mindful of how you come across

·         Connect more positively with patients and boost your own well-being

·         Apply formulas to cultivate more caring, connecting and compassion

·         Bring your best-self to work and handle difficult patients moments better

·         Lessen your stress, manage your moods and stay more emotionally balanced


More information on this beneficial program on-line or download Brochure to read and share. We can also conduct Putting PATIENTS FIRST on-site – contact Bill Cropper on 0429-687513 to discuss in-house options for your unit, facility or service.


“An informative day making you think about the choices you make – whether to be present and how you approach and treat patients and colleagues. A ‘light bulb’ moment was mindfulness and the decision we make regarding our attitude to patients. It made me more aware of how to approach particular staff members who do not treat patients ‘kindly’ at times – reminding them that this is a choice they make and they can choose another way. I have resolved to be more present, purposely set aside other thoughts, take on the principles of PPF and make these our focus.” Heidi J – NUM

Your Presenters: Bill Cropper is a seasoned facilitator, coach, course designer and presenter, and a Queensland Health-preferred provider for leadership, coaching and culture change services. He has  extensive health-specific experience. Jane Stanfield has a clinical background in midwifery and is now a health services improvement coach. She has extensive Queensland-Health experience, running HEAPS and CAPS workshops, worked with STUDER and helped found the Transforming Care Community initiative.


Register ON-LINE, by Email or Fax

Register in OCTOBER for SPRING Special Offer – Multiple places for less…

Single $385 (normally $440)... 2-places $715… 3-places $990


·         Places are limited, so let us know early to reserve you a place even if it’s pending approval

·         Prices include GST… Discount applies from date of registration

·         Inclusions: Light lunch, refreshments and comprehensive self-improvement guide

·         Comprehensive self-improvement Guide to help you practise patient-first principles

·         Conditions: Group discounts apply to people from the same team or facility (or at our discretion)

·         Timing: 8.30am - 4.30pm   Venue: Central location advised on registration

Use our on-line registration page, or complete and return the form included in the Brochure

Email:  Fax: 07-4068-7555 or Phone: 07-4068-7591


Much appreciated if you could bring this to the attention of your senior administrative, medical, nursing or educational staff and forward on to other contacts in the healthcare industry who may be interested to hear about Putting PATIENTS FIRST’.

Of course, if you’d rather not receive updates about our range of  professional development offerings, there’s a remove-me option at the bottom of this email.  Hope you can join us – and thanks for your time…


Bill Cropper & Jane Stanfield

Your Course Presenters at The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555

Call, Email or Enquire On-line

The Change Forum is an approved Queensland Health provider for

Leadership Development, Coaching and Culture Change Services

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

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