Title: The Change Forum - Description: Learning Solutions for Leadership & Change

Bill Cropper

Director & Presenter

Call, Email or Enquire On-line

Mob: +61-(0)429-687 513

Tel:   +61-(0)7-4068 7591



Putting Patients First: Caring, Connecting, Compassion




Hi – Bill Cropper here from The Change Forum…  


As you know, patient-centred care is increasingly coming into the spotlight world-wide. So I thought you might be interested to hear about a special series of 1-day Putting PATIENTS FIRST clinics I’m running that can benefit anyone in your health-care chain who wants to cultivate the ‘3-C’s’ of Caring, Connecting and Compassion. This track-tested clinic kicks-off in TOWNSVILLE and BRISBANE in August.  Putting PATIENTS FIRST locations and dates include:


Aug 21, Nov 15


Sunshine Coast

Oct 28


Aug 29, Nov 7



Oct 29


Aug 30



Nov 1

Mt Isa

Sept 4


Hervey Bay

Nov 6


Sept 6, Nov 14


Gold Coast

Dec 9


Sept 13





We all say we put patients first. But do we? In our busy jobs when we feel stressed and overloaded with daily heavy-duty demands, it’s easy to put our priorities, pressures or procedures first ahead of patients, treat them with clinical detachment, forget to connect and overlook how we come across. The Queensland Blueprint for Better Healthcare tells us to ‘put patients at the centre of all we do’ but there is little available for people who want to refresh their professional skills or extend their practices in this area.

Our Putting PATIENTS FIRST clinic centres on 5 essential principles that make all the difference in relating well. It aims to get people on the same page about putting patients first – to know what it means, what it looks like, and most of all, provide tools to help them do it more mindfully and consistently. Its focus is cultural, not clinical. It’s on making better personal connections, not the procedural aspects of patient-centred care. Like all Change Forum clinics, this one is interactive, and comes with a comprehensive self-improvement Guide you can put to practical use back in your facility, either individually or with your whole team or unit.

The attached Brochure has full details of concepts, cost and content we cover and there’s more information on-line.  If you can bring this to the attention of your senior administrative, medical, nursing or educational staff, we’d be most appreciative of your help.  If scheduled dates don’t suit, or you see the benefit in running this clinic specially for your facility, area or service, we can conduct Putting PATIENTS FIRST on-site for you.

Single registration discounted to $440 pp with further fee reductions for multiple registrations. Places are limited, so we suggest you let us know early to reserve you a place pending approval. Register ON-LINE, Email: register@thechangeforum.com, use the form included in the Brochure or telephone us on the numbers below.

Look forward to seeing you at this special event – and please feel free to forward this message to other contacts you have in the health-care industry who may be interested to hear about the Putting PATIENTS FIRST program. Of course, if you don’t want further updates about our range of  professional development offerings, please see the remove-me option at the bottom of this email.


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555



Call, Email or Enquire On-line

The Change Forum is an approved Queensland Health provider for

Leadership Development, Coaching and Culture Change Services

Course FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Central location


or Phone, Fax or Email

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