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The Change Forum

Scheduled & In-House Learning events for Leadership & Change

3 vital Clinics to connect Leaders and Teams

The Emotionally Intelligent Leader

...1-day fast-track on 7 crucial EI leader practices...


Positive Performance Conversations

...taking a positive approach to poor performance...


SOCIAL Intelligence: EI in Teams

...10 vital EI Dimensions to re-invigorate your team...


Attend 1… 2… or all 3 – for less!

Designed & Presented by

Bill Cropper

Start a conversation today to arrange an In-House event or explore ways we can help with your leadership, team or culture change needs.

Call, Email or enquire On-line

Tel: 07- 4068 7591

Mob: 0429 – 687 513

3 clinics for leaders to lift performance, tackle tough talks, cultivate connectivity & build better teams



Outlines follow or download Brochure for details on all 3 clinics

~ Discounts for attending 2 or 3 events ~ Call, Email or Register On-line ~

Updated 2013 Course Calendar attached & on-line

Emotional Intelligence matters for good leadership, good teams and great results. Leadership success isn’t just built on technical know-how – it’s built on the ability to manage emotions positively and connect with the people you lead.  EI is also a critical factor in handling performance conversations more positively – something every leader needs to be able to do with confidence.  In fact, tackling tough performance conversations is one of the biggest tests of a leader’s emotional and conversational capabilities.

Emotional Intelligence also extends to whole teams. While individuals need EI to manage their own emotions and navigate relationships, teams as entire entities need Social and Emotional Team Intelligence (SETI) to handle the inevitable conflicts that arise, persevere in the face of setbacks, tackle tough challenges, connect, get along well with team-mates, and harness the energy to take concerted action.

Coming to MACKAY MAY 20 – 21 – 22 a trio of clinics on these must-do areas for better management, more connective leadership and higher-functioning teams… With a reduced fee offer for attending multiple events...

See our E-Newzine Issue 13 for articles & tips on performance conversations

And if you could spare a moment to share this information around your regional networks it would be much appreciated…

The Emotionally Intelligent Leader:  MACKAY May 20 (Rockhampton May 6)

What’s this about? A leader’s ability to connect with the people they lead – to work out what drives their behaviour and what inspires and energises them to perform at their best – is crucial to building happy, productive workplaces and profoundly affects culture, climate and ultimately, job performance. 

¡  The more positive emotional connection there is in a team, the more people feel friendly and focused

¡  Staff keep an emotional bank balance on leaders. The debit column is disconnection and dissonance

¡  The credit column is connectivity that builds positive relations and promotes more productive performance.

¡  Lack of connectivity costs in terms of de-motivation yet rarely reveals itself on the bottom-line balance sheet

¡  Leading with EI is about realising if you want people to put in a superior performance, you have to connect with their feelings first. 

What will I discover? Condensed from our 2-day coaching clinic, this 1-day fast-track clinic overviews the 7 practices of emotionally Intelligent leaders and takes you through selected tools to cultivate connectivity and more constructive team relationships. Topics we touch on in this seminar help you to…

¨  Master practical tools to manage emotions and use them positively

¨  Take-on the role leaders play as emotional care-takers and amplifiers 

¨  Tackle tough leadership dilemmas in more emotionally intelligent ways

¨  Control emotional hijacks and create a better emotional climate at work

¨  Connect better with the people you lead to inspire and motivate them

¨  Handle defensiveness and other disruptive emotions in self and others

¨  Stock-take your EI leaders skills and set practical goals to lift them

“A very powerful learning opportunity, an excellent day appropriately structured and managed – that opened my eyes to just how important EI is in all aspects of working life.” Justine Lawson – Central Queensland University.

Positive Performance Conversations:  MACKAY May 21 (Rockhampton April 12)

What’s this about? As most leaders will tell you, tackling poor performance conversations is one of the most widely feared species of difficult discussions. Organisations spend thousands on performance management systems but in the end many managers still sidestep or totally avoid having conversations with low performers.

¡  Positive Performance Conversations focuses on future positive performance rather than past negatives.

¡  Focusing less on what's wrong and more on what’s expected is far less likely to trigger defensiveness.

¡  It creates a very different emotional climate where people are far more likely to hear what you have to say.

¡  It enables you to deliver difficult feedback in ways that are more sayable and hearable

What will I discover? This targeted 1-day clinic and accompanying self-coaching guide, takes you on a carefully plotted, step-by-step tour of 5 essential Footings and Frameworks to lift your comfort and competence levels and get seriously better results from performance conversations, particularly difficult ones. Topics we touch on this ‘reality-based’ clinic include:

¨  Structuring - the 5 Footings and Frameworks to follow

¨  ‘De-vaguing’ – being specific about dissecting performance issues

¨  Handling defensiveness - anxiety and other high-pitched emotions

¨  Giving Feedback – that is clear, frank and fact-based

¨  Anticipating – objections, excuses, justifications and downplays

¨  Levelling - saying what you need and why they need it too

¨  Reframing - putting negative performance issues across positively

¨  Focusing – keeping on track and finding solutions

¨  Coaching – getting commitment to goals and actions


Social Intelligence: EI in TEAMS:  MACKAY May 22 (Rockhampton April 11)

What’s this about? SETI stands for Social and Emotional Team Intelligence and every team could do with more of it.  SETI is the new brain science behind connecting and getting along well with others in teams and research reveals that it may account for as much as 40% of team performance...

¡  Lots of us lack the emotional and social skills needed to form and maintain healthy team relationships

¡  The more positive emotional connection there is in a team, the more people feel friendly and focused

¡  The reverse applies too. Apathy, anger or aggression set off emotional chain-reactions that turn teams toxic

¡  While we naturally work in teams to achieve things we can’t do alone, working well together in them doesn’t come so naturally. We have to learn how to do this.



What will I discover? This 1-day work-out for team members or leaders, takes you through a series of activities based on 10 SETI Dimensions that helps you in a hands-on way to:

¨  Boost your level of social intelligence and emotional awareness

¨  Build positive emotional states like resilience, tolerance and respect

¨  Measure the emotional temperature of your team

¨  Create more cohesion and connectivity in your team

¨  Apply 5 keys of team behaviour – likingness, safety, empathy, support, feedback

¨  Temper the impact of toxic emotions on team climate

¨  Reinforce relationship builders like resonance and rapport


“A valuable course in utilising EI in teams to create healthy work environments and culture. You’ll be given the science behind why EI affects team performance, and tools to identify how in tune you are with your Team EI. The relaxed atmosphere Bill creates to look at some intense content was a high-point for me” Francoise Lane - Department of Communities


Read more about EI in Teams in our free FactFile on 10 Dimensions for EI Teams

Register NOW on-line, by email or fax Here’s 5 reasons to choose a Change Forum coaching clinic...

x      Solid learning in a safe, small group environment

x      Practical tools & frameworks for back-at-work action

x      Down-to-earth, hands-on and relevant

x      Comprehensive, easy-to-follow self-coaching guides

x      Serious fun and sound facilitation

MACKAY 1-2-3 Special Offer**: Multiple event discounts (All fees GST inc)...

Any 1 event $473... Attend 2 of these consecutive events: pay $895... Attend all 3 for $1265

NFP & Schools: $440 single…. $825 for 2 events… $1188 for all 3)  **Register by April 30**

[Register first, payment on invoice within 14 days & prior to attendance; Venue South’s Leagues Club; Lunch, refreshments and comprehensive self-coaching Toolkit provided;  Timing: 8.30 am - 4.30 pm each day]

Can we do these clinics IN-HOUSE? All Change Forum programs can be delivered in-house in standard format or customised to your needs.  So if dates don’t suit or you’d like to incorporate one of our many clinics into your teambuilding or leadership development initiatives, why not contact us direct or through our on-line enquiry form to discuss ways we can help.

Your help in networking always appreciated: Hope to see you at one of these great learning opportunities, but either way, your help in sharing information about our activities and programs with staff, colleagues, associates and your wider management, HR and regional networks is always greatly appreciated...

Thank you for your time. And if you don't want any more news, tips or notices of upcoming learning events in your local area let us know.  [Link for removal from our circulation list below]



Bill Cropper

Director - The Change Forum







+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-4068 7555


Regular Early Fees >21 Days:

2-Day / 1-Day (All GST Inc)

• $792 / $473 per person

• $693 / $440 Schools / NFP

FEE Includes

• Self-Coaching Toolkit

• Lunch & refreshments

VENUE Confirmed on Registration


or Phone, Fax or Email


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