Leading a better Performance Culture & EI for Staff...

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A choice of 3 x 1-day learning forums to tune up your team work!

Mount ISA ~ October 18-19-20

3 topical areas for building better team cultures

Creating Constructive Cultures

Positive Performance Conversations

Working with Emotional Intelligence

~ Attend 1, 2 or all 3 for less  ~

Bill Cropper here with a reminder that I’m looking forward to being in Mt Isa again Oct 18, 19 and 20 to run 3 x 1-day learning forums that can help you create more constructive team cultures, handle performance conversations positively (yep, even the difficult ones), manage disruptive emotions at work , maintain your emotional balance and work in better with others.

Let me tell you a little more about these learning forums and who they’re for – then follow the links to read more about them if you’re curious or they strike a chord with you...

  Creating Constructive Cultures Oct 18 Culture’s a game-changer for good teamwork and performance. Whether you’re leader or staff, in this clinic I unpack what makes up culture and equip you with practical tools to help you with behaviour, commitment, accountability and engagement. You also take-away a substantial toolkit to help get you started on revitalising your team culture. Attend this unique clinic and take-away a substantial toolkit to help get you started on revitalising your culture. You’ll learn how to:

·        Identify cultural beliefs and behaviours and what to change

·        Scan for signs of constructive or dislocated cultures

·        Diagnose your current culture and ways to revitalise it

·        Apply an 8-phase model to plan positive culture change steps

·        Drill down on culture by unearthing its core beliefs

Download our FREE e-book on Tips for Tackling Culture Change

“Excellent – and an outstanding workbook.  I congratulate you on providing such an invaluable tool post-program. You gave me the impetus to move forward with culture in my work unit.” Jan S, Qld Health


Course Outline       More on Culture Change       Register On-line

   Positive Performance Conversations Oct 19 I’ll guide you through a step-by-step tour of carefully-crafted footings, frameworks and formulas to help you deal with conversations around poor performance more comfortably and focus on the positives you want to see, rather than dwell on the negatives you don’t. Leaders say they really see a difference after this course. You’ll learn how to:

·        Tackle tough performance conversations in more positive ways

·        Structure – your conversation better with our 5 Footings and Frameworks model

·        Deliver difficult feedback that is more ‘sayable’ and ‘hearable’

·        Handle defensiveness – anxiety and other high-pitched emotions

·        Anticipate – objections, excuses, justifications and downplays

·        Stay Focused – keep it on track, clear, frank and fact-based

·        Coach to find solutions – get commitment to goals and actions

Preview 5 Formulas to keep on top of Difficult Performance Conversations

“A comprehensive and engaging workshop. A very good program and useful toolkit to support skills in managing poor performance – have already recommended it to others as I feel much more confident to bring up performance issues after this course. Thanks, a great workshop." Lisa Baker, Qld Health

Course Outline     More on Performance Conversations    Register On-line

  Working with Emotional Intelligence Oct 20 This lively, fun, interactive 1-dayer for staff or leaders. I look at what EI is, why it matters for constructive relationships, explore emotional self-management and show you how to apply 5 essential EI@Work practices to improve relationships, manage moods and work in better with others. You’ll learn how to:

·        Identify the impact emotions have - how they affect you & others at work

·        Manage your moods and control negative emotions we all have from time to time

·        Gain insights into how feelings influence your job satisfaction & your approach to work

·        Enhance your ability to get along with others and deal better with difficult moments

·        Explore emotional self-responsibility, self-regulation, connectivity and self-awareness

See our Article on Finding Feelings and how to express them appropriately at work

“I wanted to understand EI and how it affects my own and others’ performance at work. This was a very powerful learning opportunity, an excellent day appropriately structured and managed, that opened my eyes to just how important EI is in all aspects of personal, family and working life.” Justin L – CQU

     ò Course Outline        More on Emotional Intelligence at Work     Register On-line

Course Outline    More on Emotional Intelligence at Work    Register

Attend 1 clinic or attend 2 or even 3 and save - details below… 

Attend 1, 2 or all 3 clinics and take-away our comprehensive and well-regarded self-coaching guides full of down-to-earth tools and tips to help turn your learning into practical back-at-work action. You’ll need to let me know by October 10 if you want to secure a course discount.

If you’re keen to come along but need time for approval, just let me know first and I’ll hold you a discount place.   And please let your colleagues and friends around the region know

Creating Constructive Cultures

1-day fast-track clinic for leaders

 “Very interesting eye-opener with fantastic tools and excellent guide ”Jenni D, CRC

Positive Performance Conversations

1-day clinic for leaders

“Quality ‘value for money’ day - well-prepared and well-presented and jam-packed with information and interaction” Alison F, St Mary’s College

Working with Emotional Intelligence

1-day clinic for everyone in the team

“Something we all need – should be a compulsory course for workplaces” Tracey C, RRC

Register ON-LINE or CALL us on 0429 687 591 by October 10

to reserve your place and pay less

REGISTER NOW On-Line or by Email

MT ISA 1-2-3 SPRING Series Offer… More clinics for Less…

(Standard 1-day clinic Full Fee $660pp for Non-subscribers SPRING Special $594)

Subscribe* for discounts – SPRING Savings (GST inc)

General:           $528 single/1 clinic…  2 clinics or places $990… 3 clinics or places $1397

NFP/Schools:   $495 single/1 clinic… 2 clinics or places $946… 3 clinics or places $1397

Register first, pay on invoice

  • Prices include GST… Payment on invoice at least 7 days prior to attendance

·        Subscribe* to be eligible for discount or standard fee applies (*Can do with registration)

·        Small groups (6-12) – a safe place to practise

·        Minimum numbers required at The Change Forum’s discretion

  • Inclusions: Tuition, comprehensive self-coaching Guide, lunch and refreshments
  • Venue: To be confirmed on registration - Terrace Gardens Function Centre
  • Timing: Sessions 8.30 am – 4.30 pm each day (arrive 20 mins prior to register)

Register On-line,  EMAIL completed form  or CALL 0429-687 591

Subscribe and Connect http://www.thechangeforum.com/Email/images/linkedin.png for updates and free downloads

… Other learning forums coming up for FNQ …

Dealing with Difficult Discussions:     TOWNSVILLE Oct 26-27 - CAIRNS Nov 16-17

Positive Performance Conversations: CAIRNS Oct 31 - TOWNSVILLE Nov 15

The Emotionally Intelligent Leader:   TOWNSVILLE Nov 2 - CAIRNS Nov 3

Compassionate Leadership:               TOWNSVILLE Nov 14 - CAIRNS Nov 21

Mindful Leadership in Action:             TOWNSVILLE Dec 7 - CAIRNS Dec 8

Preview tips on difficult discussions, performance conversations and emotional intelligence in our FactFiles, Articles and e-zine Newsletters on-line at thechangeforum.com

And please pass this message on to colleagues and other contacts in your MT ISA regional networks who might be keen to come along to strengthen their relational, work culture or leadership capabilities.


Bill Cropper

Director - The Change Forum

Bill Cropper - Director






+61-(0)429-687 513

+61-(0)7-4068 7591

+61-(0)7-3359 5979



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Course FEE Includes

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• Lunch & refreshments

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